Medion Avis 

I would like to start this review off by warning people to stay away from purchasing a product from Medion.

I originally received a laptop in May 2020 from Medion. It worked fine and seemed a great laptop until it suddenly broke on me and showed a blue screen. This was less than a year after purchase in March 2021. It was under warranty and sent off for inspection and had a faulty graphics card.
I was then offered a new laptop to replace it. The Medion Erazer Guardian X10 is what I was offered. Which was another laptop valued at less than my original but still near to £1,000.
I then finally received the replacement on 28/04/2021 after over a month without a laptop.
When it did arrive it was not sent with the stated specs and I had to wait for them to arrive separately.

Again the laptop itself was great until September 2023 when it suddenly powered off and would no longer turn on.
I contacted support who informed it was out of warranty as the original warranty was from the date of purchase of my original laptop on 26/04/2020? So I had been given a replacement which was not given further warranty which I find disgraceful.
Medion then stated they wanted me to send over a list of photos and information and that I would have to pay for repairs myself. I explained I am dissatisfied with this and I would like to raise the ticket to someone with higher authority such as a manager.
I have yet to hear back from them and a reply to this email since September 2023!
I have again sent an email to escalate the matter but at this stage I have lost all faith in the process.
Twice in 3 years the laptops suddenly stopped working and twice in 3 years I have been met with the worst customer service I have ever experienced.
For a product that has cost just under or over a thousand pounds I expect a much better service than this.

If you are looking for a good laptop from a reliable company then do not use Medion!

Medion repaired my laptop under warranty. I thought it was great service. However, the parts they repaired then failed 12 months later (after the warranty period had expired), rendering the laptop unusable and losing all my data - photos, saved games, personal files, work data - the lot.

Medion claim the repair had not impact on the latest failure, though it is the part they replaced (hard drives) that has failed.

They subsequently charged me £120 to repair it again, which I accepted just to get the laptop back and working. It has since failed again, and now they want me to send the laptop back to them again so they can 'consider' offering me a refund of the £120!

Appalling service all round. Avoid avoid avoid!

Had a desktop computer under guarantee go wrong, phoned Medion who right from the beginning were exceptionally helpful and ran me through some tests which didn't work. So they arranged! For it to be picked up and they would even bring a box with them for transportation. Well about 10 days later the desktop was delivered back to me in full working order.
This is the best return experience I have ever had- thank you Medion

After a few months of use, one of the keys in the keyboard stopped working properly. I contacted Medion and they collected the laptop quickly, fixing the issue in one week.

Faulty product
My "Top end" gaming laptop arrived immediately with a faulty dead pixel in the middle of the screen. Not an issue big enough to return it though. Six months later that has turned into an entire column and row of dead pixels. No better solution than taking my laptop (with which I earn a living) away for two weeks.
Oh the charger also stopped working like 2 weeks after buying the laptop

Incredible customer service like you would expect from HP or apple. One email to them and they collect and repair

Bought a medion erazer. The unit doesn't work, often it won't turn on at all. only been able to get it to start up 5 times since purchased a month ago!
They asked for info and when provided asked if I had tried turning it on and closed the call. Now they are telling me to try another power supply and holding the on button down for 10 seconds 3 times over!" Absolutely no acceptance of the FACT they provided a good not fit for purpose. They get one more chance, then I am taking them to the small claims court which will cost them a lot more in legal fees than if they actually replaced the broken computer.
Don't touch this lot unless you want a fight.

Un mes después de caducar la garantía, se estropeó definitivamente la placa base.

I have a medion erazer laptop, which has failed every 6 months since I have had it last three years. Two motherboard replacements one hard drive. and latest one was the replacement of the fan unit (which still runs like the machine wants to take off and fly). Practically a new machine! However it still FAILS to this day. They then tried to blame me for the condition of the machine for its faults!! I have also lost all my data on one occasion including personal photographs which was upsetting.

Although the customer service has been fantastic (I see they have had much practice).

I would not purchase another unit from Medion again. Sadly i hd to rate this and its only the customer service team that saves this company.

I have a Medion multimedia MT 15 pc which I purchased in April 2011 and it lived to be nearly 12 years old. It was a reliable and efficient computer which never played up and always functioned perfectly. I would always recommend the multimedia pc because they are well worth having.

I bought an erazer laptop via amazon.

After a few months the screen failed, but medion collected, repaired and returned it free of charge.

After about 16 months the motherboard died and they've repaired it again.

Can't fault the customer service, but its a bit disappointing having 2 fairly major faults.

Still, I'd probably buy from them again because I the laptop has ran very well and you get 2 years of no questions repairs. Most companies you're on your own.

purchase made at medion of 2 pc and 2 screens confirmation of purchases by médion, payment made but supposedly not received, after two weeks and despite my phone calls it took 15 days to hear me say that the refund was made 7 days after need of stocks. So where is the commercial honesty of such a firm. I was faithful until now but there will have lost two customers and more....

I had to change 4 chargers in 2 years, not even moving computer from place and still.... Now the charger port is broken and my laptop is already very slow. Only two years old and this is not the very cheap laptop that I have. Very disappointed. My laptop before this one has been working for me for 8 years and I can still use it. :/

There's a lot of bad reviews on here but I can only speak as someone who has had their laptop for two months. The laptop performs great, but after a month the charger stopped working. I tried to deal with the company I bought it from who didn't help, but within half an hour of emailing Medion themselves I had been issued a replacement charger. Had to send a follow up email to see whether it had actually sent but I've received the charger 8 days after initial contact and Andreea was super helpful and quick to respond.

I was just going to thank everyone tor there feedback and saving me money. I was about to buy Medion Erazer Beast X25.

But given the negativity about the firm. I will choose another brand.

I bought a £2700 Medion Erazer laptop which failed after less than two months, and the customer service I've received since has been so bad it's outrageous. Apparently since I'm currently located in Mexico, there's nothing they are willing to do to help me - since they will only send and receive from a UK address for warranty service. Could I send it back and get a refund? No, that's only in "exceptional cases" where all other options are exhuasted.

Well, I now have a £2700 paperweight and no way to get it repaired - wouldn't that count as an exceptional case? Apparently not.

Medion TV doesn't work. Can't select channel from the EPG and sound is awful. Company not interested in fixing the issue.

Ich habe einen E Scooter gekauft. Den SOFLOW 04 Gen 2.
Um nur an eine Rechnungskopie zu kommen habe ich insgesamt vier Wochen bei Medion angefragt. Es kam dann eine Bestell Kopie…Die Rechnungskopie dann 2 Wochen später..
Die Reparaturabwicklung (nach einer Woche gab es einen platten Reifen) war die größte Katastrophe die ich je erlebt habe! Egal ob ich um Mithilfe von Medion oder (ganz schlimm) Unterstützung von SoFlow bat. Das einreichen der Reparaturanmeldung bei SoFlow im Internet klappt nicht! Nach vielen vielen Anläufen Kontakt zu erhalten.. brauchte Sloflow unbedingt die Kopie der Rechnung. Die hatte Medion bei Lieferung erst gar nicht mitgeschickt.Insgesamt 13 Wochen später hab ich dann endlich die Reparatur anmelden dürfen. Vier Wochen hat es gedauert bis ich meinen E Scooter das erste mal zurück hatte.
Die zweite Reparatur (wieder ein Platten nach 1 Woche Fahrt) dauerte noch länger … noch aufwendiger und diesmal auch richtig teuer. Zudem habe ich meinen E Scooter zerkratzt und an mehreren Stellen defekt zurück erhalten. Noch nicht einmal meinen Originalkarton (wichtig zur Sicherung) erhalten. Notdürftig eingepackt an mich zurück gesandt. Er sieht nach der Reparatur richtig schlimm aus. . Dabei hatte der Scooter nur einen platten Reifen… SoFlow angeschrieben und keine Reaktion dazu. Daher: lass die Finger von diesem E Scooter. Und niemals über Medion. Das seid Ihr auf euch allein gestellt.
Nachtrag und es wird schlimmer
Meine Freundin hat den S03 von SoFlow
Als dieser in den Niederlanden ein Fehler Code E 12 meldete hat Sie sofort über die App SoFlow kontaktiert. Das war vor Anfang September 22 . Glauben Sie dass jemals wer von SoFlow geantwortet hatte? Bis heute? Nein!!!

Der Kauf erfolgte beim S03 über Media Markt. Die haben die Reparatur immerhin nach zwei Monaten…erledigen können..

Update 15.01.2023
SoFlow wollte mir den seid Anfang Oktober 22 meinen Original Karton zurück geben zwecks abstellen der Reparaturen aus der letzten Reparatur (die also die Werkstatt von SoFlow an meinen E Scooter verursacht hatte -- ja so etwas geht wohl nur bei SoFlow) ) . Trotz Erinnerungen von mir: 4 Monate später kein Karton. Und wieder einen Platten Hinterreifen... Ohne jegliche Fremdeinwirkung..

Also : Finger weg... das ist ein Scooter für die Mülltonne.

Oh, ich habe nun fünf Monate auf den Originalkarton gewartet. Die Kratzer und defekte die durch die letzte Rücksendung bestehen, bestehen immer noch. Ich und meine Freundin waren mit dem S03 in Holland, wo eine Fehlermeldung auftaucht. Man kann am E Scooter online und per E-Mail den Service anschreiben, dass man die Fehlermeldung hat. Nur bis heute hat ihr keiner geantwortet. Aber immerhin hat sich Media Markt darum gekümmert. Wartezeit: neun Wochen nach der zweiten Rücksendung ist inzwischen schon das dritte Mal ein platte Reifen hinten. Ich habe das anderweitig prüfen lassen. Festgestellt wurde, dass am Hinterreifen regelmäßig ein platte Reifen entstehen kann, weil das Ventil zu weit nach außen steht. Ich habe insgesamt schon drei Reifen Reparaturen gehabt. Das passiert bei anderen E Scooter nicht! Der Schlauch ( dritten Reparatur ) hatte kein Loch. Das Ventil ist defekt. Bei der bisherigen geringen Laufzeit und in vielen vielen Reparaturen ist es nicht anders möglich, die Firma SoFlow ab zu strafen. Noch nie habe ich eine Firma erlebt die mit wenig Service und ständig wiederkehrenden Problem das fahren mit dem E Scooter so schlimm macht. Nicht nur bei meinem S04, sondern, auch bei meiner Freundin mit dem S03. Es telefonisch gemeldet hat sich bis heute keiner. Und seit November 2022 bis heute auch keiner. Weder telefonisch, noch per E-Mail.

A computer scam. It does not last at all, gives failures from day one and when you take it to the warranty cover they wash their hands. A waste of money and time. Zero solutions.

Ive had countless issues with medion. First of all, my first laptop from them broke (keyboard issue) so they gave me a refund because they didnt have the part which i understood and was happy to accept the refund. I decided that i'd buy another medion laptop because i thought oh maybe that one i had was just the "runt of the litter" but no i was wrong. I got this laptop (Medion Erazer x15803) and the first month it had a keyboard issue. I asked for a refund and they said they couldnt give me one. I kept the laptop and issues with it got worse. It lags on the easiest to run game ever and it kept freezing and then running into problems. Its laggy and just terrible in general so i contacted them to repair it so they picked it up. I have received my laptop today to find out my HDD has gone in which i believe theyve taken it out. Im never buying from them again. DONT BUY FROM THEM EVER!

Edit: They picked it up and put the HDD back but my laptop may be going for repair again for its 5th time ever, 3rd time this summer because it can't even handle google chrome or anything anymore. Its terrible stay away from them.