LOST CUSTOMER: CUSTOMERS RESPONSIBLE FOR RETURN SHIPPING. FALSE ADVERTISING
I had a WHOLE HUGE cart full of stuff I wanted to get. And then I talked to the chat, because I needed to know what the return policy is SOLELY because buying rings online is a HUGE risk. Especially when trying to find rings that are ALL cohesive. Unfortunately, CUSTOMERS ARE RESPONSIBLE FOR RETURN SHIPPING COSTS.
They said, "Customers cover the cost to ship items BACK for RETURNS. We cover the shipping cost to send purchases to you initially," but they market it on the heading and main page that there's free shipping.
That's just not proper advertising, and it lost 8 other customers and me, LOL. I'm so bummed. Can't deal with that risk in this economy.
BACKGROUND CONTEXT ON WHAT I SENT THE CHAT: On a daily basis, I wear a minimum of 23-28+ rings stacked together. What is the return policy if these rings (most or entirely) just simply don't pair well enough together? I ask because I recently lost my luggage (an airline lost it), which contained all my TOP TIER rings and other jewelry, so now I have to start over. Yes, I am above-and-beyond distraught and feel ITCHY because I don't have my gear. But here we are.
I told them no disrespect, because NO shade. It's just feedback that I am certain others have felt. It's just a faux way to retain customers and build customer loyalty, again, especially in this economy. AND those customers, I'm sure, are like, "welp... can't afford to return this now // doesn't make financial sense to pay any more."
AGAIN again, no shade. Just disappointed in them not being able to read the (economic) room.
Hopefully they change so... let's see.
P.S. I asked for a record copy of the chat, and they ghosted me hahahaha. So I had to screenshot/record.
