Excellent customer service
Bought a rather expensive (for me) pair of Meindl walking shoes in February 2025.
I do most of my walking on the local bridle paths and canal tow paths, so nothing too strenuous.
I paid more than I would normally pay because the member of staff in the store where I bought them assured me that they were a quality brand and would be long lasting.
Unfortunately, the material inside the heels all split, even though I usually use a shoe horn to put them on and eventually, the toe cap on the left shoe detached completely and part of the soles on both shoes was coming away, rendering them unwearable.
As both the store where I bought them and Meindl only offer a 12 month warranty and I had had the shoes for 16 months, I contacted Meindl simply to provide some feedback.
Meindl asked me to return the shoes and they would assess them.
I eventually received a reply from Mendle who stated that they would repair them.
I have now got the shoes back and am delighted with the repairs they have carried out.
As I had purchased them over 12 months ago and they were no longer in warranty, Meindl weren't under any obligation to do anything, so I am impressed at their customer service.
Only knocked a star off because I didn't quite expect the shoes to disintegrate in the way they did with the type of walking I mainly use them for.








