Melve Avis 

Réponse de Melve

8 déc. 2025

Hi Jamie,

Thank you for your feedback. We’re truly sorry for the frustration caused by the unexpected stock delays — this was not the experience we aim to provide.

As soon as it became clear that your order could not be fulfilled within a reasonable timeframe, a full refund was processed to your original payment method. No payment was retained on our side.

While we initially discussed alternative options during the waiting period, once it was confirmed that the product would not be available in its original formulation, we immediately proceeded with the refund instead.

We fully understand your disappointment and apologize again for the inconvenience caused by this situation. If you have any further questions regarding your refund, our support team is always happy to assist.

Kind regards,
The Melve Team

Réponse de Melve

8 déc. 2025

Hi,

Thank you for sharing your concern.

We would like to clearly state that Melve does not publish or tolerate fake reviews — neither on our website nor on any external platform. All customer reviews displayed on our website are collected through verified purchasers and independent review tools.

We understand that strong accusations can arise from frustration, but we take transparency and consumer trust extremely seriously and fully comply with applicable consumer protection and review authenticity regulations.

If you have specific evidence or a particular order reference you would like us to review, we invite you to contact our support team directly so we can look into this properly.

Kind regards,
The Melve Team

Réponse de Melve

17 janv. 2025

Hi Rob,

We sincerely apologize for the inconvenience you experienced with your recent order. Due to an unforeseen medical emergency within our warehouse team, we faced unexpected delays in processing orders - on top of extremely high order volumes during the holidays. We understand how frustrating this situation has been and are truly sorry for any distress it may have caused.

We appreciate your patience and understanding during this time. To make amends for the delay, we have provided you with a voucher, which we hope you will accept as a token of our gratitude for your continued support.

Regarding the confusion between our brand and another company with a similar name and logo, we want to assure you that we are a legitimate and independent business. We are actively addressing this issue to prevent any further misunderstandings.

Once again, we apologize for the inconvenience and appreciate your understanding. If you have any further questions or concerns, please do not hesitate to contact us directly at [Your Contact Information].

Best regards,

Haelf Customer Service Team

Réponse de Melve

17 janv. 2025

Hi,

Thank you for your feedback regarding our packaging. We completely understand the importance of discretion for our customers.

We are pleased to inform you that, based on your input, we have updated the packaging for all orders to a fully neutral design. Our new packaging ensures complete privacy, with no visible branding or identifiers on the exterior.

Your feedback is invaluable in helping us improve, and we appreciate you bringing this to our attention. If you have any further suggestions or concerns, please don’t hesitate to reach out.

Best - your Haelf Customer Service Team

Réponse de Melve

17 janv. 2025

Hi, thanks for reaching out.

We would like to clarify that we are not responsible for any redirection to our website. This is not something within our control or aligned with our practices.

We would greatly appreciate it if you could provide more details about the redirection issue, such as where it occurred and under what circumstances. This information would help us investigate and address the matter effectively.

If there’s anything else we can assist you with, please don’t hesitate to let us know. We are here to help and ensure you have a positive experience with us.

Best, Haelf Customer Service Team

Réponse de Melve

17 janv. 2025

Manu - Thank you so much for your kind words! We’re thrilled to hear that our product has helped you achieve the results you were looking for.

Your wellbeing is our top priority, and we’re here for you 24/7 to support you on your journey to better health and happiness. If there’s anything you need, don’t hesitate to reach out.

Réponse de Melve

17 janv. 2025

Hi Antonio,

We’re sorry to hear about your experience, but we’d like to address your concerns directly and provide clarity.

Our products are developed with care and supported by science to help individuals on their journey to improved wellbeing. However, achieving results requires consistency and following the recommended treatment duration. In your case you used a product for 1 month which based on studies can only show effects after 3-6 months. Without adhering to the proper course, the desired effects simply cannot occur. We’d be happy to assist you in ensuring you’re using the product correctly to maximize its benefits.

Regarding your claim that we are a “money grab company,” we respectfully disagree. At Haelf, our mission is to empower people to lead healthier, happier lives. We actively invest in creating high-quality products and supporting our customers with guidance and resources to help them achieve their goals.

If you have further concerns or need assistance with your journey, please don’t hesitate to reach out. We are here to help you every step of the way.

Best, Haelf Customer Support Team

Réponse de Melve

17 janv. 2025

Thank you so much for your wonderful feedback! We’re delighted to hear that the Mental Booster has significantly improved your focus in both your personal and professional life.

Your wellbeing is our top priority, and we’re here for you 24/7 to support you on your journey to a better, healthier life. If there’s anything you need, please don’t hesitate to reach out.