MelvyndanesAvis 

Very disappointing experience from start to finish.

We viewed a property marketed at £325,000 that required extensive renovation and was not in a condition to move into. We initially offered £300,000 and then increased our offer to £315,000 due to the property's potential.

After initially accepting another offer, the estate agent kept us on standby, specifically Lucy and Vanessa repeatedly saying they would have a better idea "next week". When that sale fell through, they came back to us and asked for our paperwork again.

We were then asked to spend £850 on a valuation to prove our funding. The valuation came back at £305,000 and we agreed to proceed at that price. Despite this, we were told another interested buyer had appeared and that the sellers wanted to see what happened.

Throughout the process we were repeatedly given dates when we would receive updates, only for those dates to come and go without any communication. My husband made four calls over five days chasing an update and none were returned. When I called from a different number, the office called back almost immediately, suggesting our calls were simply being ignored.

After months of being messed around, wasting our time, and spending £850 at their request, we decided to withdraw.

Poor communication, lack of transparency, and very little regard for prospective buyers. I would not recommend.

Manipulative, uncaring and greedy. They care nothing for their customers only the bottom line. They care nothing about their impact. Their opinions are laughable. Rude. Patronising. Utter disgrace. I could go on for days. Please, Stay away from them. They don't pass on offers because it suits them USE DRAKES.

"I am writing to express my dissatisfaction with the service received at your Solihull branch. During my visit to provide the necessary financial records, I encountered a disrespectful attitude that I found quite difficult to navigate. Additionally, our initial viewing with your junior representative was equally challenging due to his inflexible approach.

The staff at the Wythall branch were absolutely brilliant selling my house. They treated me like a human being, dealt well with inefficient solicitors and problematic buyers, and despite various problems and delays (none of which were their fault) they got the sale over the line for a price I am very happy with. They worked tirelessly and kept me updated every step of the way. I can't recommend this branch enough.

HORRIBLE. Found a property wanted to view to rent. originally spoke to a lovely lady who was going to try to get me a viewing a few days later. We spoke a few times that day as they were trying to get in touch with the tenant. Phoned next day for updated. different Lady on the phone immediately sighed loudly before I had even said a WORD. Then pretended to know nothing at all, didn’t look up details all she did was asked the room sarcastically (I heard) if anyone had taken a call yesterday and basically implied I had lied. I would have taken that place off the market if I could have seen it in a few days. Now will never use them again!

Met the agent at the property today. One of my best experiences ever. I believe the name was Ashley a real honest gentleman. So helpful and very helpful was a real pleasure and I believe I was lucky to meet a nice helpful person. Made my experience much better than I expected and it really helped me in my decision thank you.

I recently attended a viewing for a property I was interested in renting. Unfortunately, my experience with the agent left me quite disappointed.

Firstly, I was not informed that this would be a block viewing with another person attending, which was unexpected. When I arrived, the agent asked me to wait outside while another person viewed the property. I asked if I could view it at the same time, and they agreed — however, the interaction made me feel quite uncomfortable.

Throughout the viewing, the agent was very engaged with the other viewer, asking personal and friendly questions and showing genuine interest. In contrast, I was barely acknowledged. I couldn’t help but feel that I was being treated differently, which was disheartening and unprofessional.

Everyone deserves to be treated with equal respect and courtesy when viewing a property. I hope the agency takes this feedback seriously and ensures all clients are given the same level of attention and professionalism in the future.

Initial viewing of a property with Larrisa was great. Larrisa was friendly, personable and polite.
However, all changed when I had to deal with Pat, manager in head office. She dealt with taking offers. She was rude, curt and basically not a very nice personality. I will not deal with Danes again, and that is only because of this person. The star is for Larrisa

I don’t usually leave negative reviews, but I feel compelled to share my experience. Dealing with Pat Gilbert, (the manager of the firm) she was incredibly unpleasant — she was aggressive, rude, and completely lacking in people skills. From the start, she made the entire process stressful and uncomfortable. Rather than offering guidance or support, she was hostile, unapproachable, and frankly seemed like she had no interest in helping at all. It’s baffling how someone so unprofessional and unfit for customer-facing work is in a managerial position at an estate agency.

That said, Debbie and Larissa were a completely different experience — absolute stars. Both women were professional, warm, and incredibly reassuring throughout the entire process. They carried themselves with a calm confidence and genuine kindness that made a world of difference. When you’re making a big decision like buying a house, that’s exactly the energy you need and these two women delivered it flawlessly. They made me feel respected, heard, and supported every step of the way.

If anyone ever finds themselves dealing with this company, I highly recommend asking to work with Debbie or Larissa only. They are the saving grace of this firm and clearly take pride in their work, unlike Pat, who unfortunately gave the entire experience a sour edge.
As an owner of more than 1 property it is very important to know who you choose to sell your property as this can affect how quickly your house is sold. After speaking with 2 of the most pleasant women throughout the day then communicating with Pat I know I will not be using this specific firm to represent me nor any of my properties that I plan to sell in the near future acknowledging that communications may be had with this person and I may lose out on sales due to this persons “bad mood”.
This first is the wythall branch avoid at all costs

Jo Green - Amazing! Jo really can not do enough for you. Always proactive and going more than the extra mile. I would highly recommend Jo to anyone. A fantastic, smooth experience working with her - 5 Stars from me. Natalie

I had a disappointing experience with Melvyn Danes due to a lack of transparent communication. We submitted a verbal offer over the phone immediately after a property viewing, expecting it would be conveyed to the sellers. The next day, we were even scheduled for a follow-up viewing the following day, only to find out that the property had already been sold without our offer being communicated. We were told that a much higher offer was accepted but at the same time saying that our offer was not conveyed to the sellers. This oversight was extremely disappointing and left us feeling that our interest in the property, being treated with bias and deliberate negligence, was not taken seriously.