Meraki Communications Avis 562

I had my new phone system fitted today by Andrew. It was a very smooth seamless process, Andrew was a pleasure to deal with and dealt with a small issue regarding my AVG antivirus. I would highly recommend.

Very professional service from arranging the contract to install, very honest, installer couldn't do enough for us, great service when we have to call the office as well would highly recommend Meraki Communications.

Liam was able to patch me through to our old provider seamlessly this morning to ensure following the move to Meraki we were all on the same page and that no accounts or anything chargeable had been left with our previous supplier in error. His understanding of our account and being able to patch through the call made things easy and much appreciated that I rest assured knowing all the i's have been dotted and the t's crossed

I had a fantastic experience working with Meraki Communications. Despite being a start-up, their level of support, understanding, and professionalism truly stands out.

The team is incredibly flexible and easy to work with, making the whole process smooth and stress-free. A special mention to Sophie, who was absolutely brilliant throughout — fast, responsive, and extremely understanding. She handled everything efficiently and ensured things were processed quickly without any issues.

Her polite and professional approach made a real difference, and it’s clear the company genuinely cares about delivering a great experience.

I would highly recommend Meraki Communications — an excellent service from start to finish.

After speaking with Llyod we decided to switch over our phone system from BT to Meraki. Llyod spent hours with us going through everything and even phoned BT for us which was amazing. Not only are they saving us a significant amount of money but Llyod made the whole process so simple. Garrie was lovely over email and set us up with installation. On installation day Andrew spent his time setting everything up for us and going above and beyond to make sure it was all ready and we understood how to work everything. He couldn't have been more helpful and understanding. The Meraki team customer service really is unmatched! Thanks for all your help and really giving us a breath of fresh air after dealing with BT and their lack of everything for so many years.

We have recently switched our company phones and broadband over to Meraki Group. The customer service from everyone has been great! Sam and Andrew were exceptional during the installation, so patient with our many questions and nothing was too much trouble for them. They really went out of their way to make the transition as smooth as possible. Tayla has also been in constant contact and kept us well up to date. Thanks everyone!

The team at Meraki were extremely helpful when we set up our new phone system. Our customers have given us feedback that our IVR is a lot more structured now which as a business is nice to hear. couldn’t be happier with how many different options you have, definitely recommend 10/10

Brilliant experience all round, thank you, Andrew, Sam, Lloyd and Garrie, we will be singing your praises to others!!!

Jack was brilliant from start to finish. Sorted our broadband and phone setup quickly and professionally, explained everything clearly, and made the whole process stress free. Reliable, knowledgeable, and easy to deal with. Highly recommend.

After working with them for telecoms, we decided to switch our IT across as well. The whole process was simple and well managed.

Meraki Communications have been really helpful in managing our migration of phones and broadband and have dealt with any queries promptly, effectively and professionally.
All the staff I have dealt with have been really polite and knowledgeable.
I would highly recommend using them.

First class service from start to finish. Toby and Nolan have gone above and beyond in getting me up and running.

Liam (Accounts), extremely helpful and supportive on trying to sort out issues quickly. He is always very courteous and a great ambassador for Meraki.

Have had a few billing issues but Liam in accounts has gone above and beyond to resolve, very easy to talk to and very efficient.

Sam Bourne came today to install our new phones and was very helpful in showing us what has changed and going through the functions. He was very pleasant to deal with as soon as he come through the door even after having a long way to travel. No question was to much to ask. Other members of the team that we have dealt with are Garrie, Ben, Taylor and Jasmine who have all been lovely, and very helpful.

I had an excellent experience with Toby at Meraki. He provided outstanding support while helping me resolve ongoing broadband and phone issues, and his approach was both professional and reassuring throughout the process. Toby took the time to understand the problems properly and ensured everything was handled efficiently.

I was also very impressed with how quickly the engineers were arranged. They responded promptly, worked effectively, and delivered strong results, resolving the issues far quicker than I expected. The overall coordination between Toby and the engineering team was seamless.

Thank you to Toby and the Meraki team for such reliable and high-quality service. I wouldn’t hesitate to recommend them to anyone needing broadband or phone support.

I was a little anxious about switching broadband because I'd been with the previous company for ages. But the value I was paying for the price just wasn't worth it. So I was recommended Meraki by a friend. I spoke to Jack and he put me at ease straight away and walked me through all the options. I chuffed that I got the package I did for my price. Thank you for being so patient with me Jack and team!

A warning to all charities, organisations and small businesses about the deceptive business practices of Meraki Communications. Our experience has been a catalogue of professional negligence and contractual breaches.

Despite conducting a professional site survey, Meraki installed a system that is not fit for purpose. We specifically required a solution for a congregation of up to 450 people, a staff team, and varies clients / events throughout the week; instead, we were sold an underspecified router and too few access points that an independent audit confirmed could never handle the load. Furthermore, the equipment was sold to us under false pretences - promised features simply do not work because the hardware brands are incompatible.

Beyond the technical failure, their business ethics are highly questionable:

• Broken financial promises: They committed to "buying out" our previous provider but have failed to reimburse the fees, effectively holding the settlement figure to ransom.

• Opaque contracting: We were entered into a "split" lease agreement with third-party finance companies (Tower Leasing/Siemens) without transparent disclosure at the point of sale.

• Hidden costs: They omitted critical equipment from the lease and then attempted to charge us extra to resolve the issues caused by their own poor scoping.

• Unauthorized hikes: We have already received invoices exceeding our contracted rate without the required written notice.

This has caused significant operational disruption to our ministry and financial loss to our charity. As such, we have lost all confidence in Meraki and are currently seeking legal action to be reimbursed for the agreed settlement figure, as well as terminate our contract with no exit fees or penalties.

If you value a business partner with integrity, look elsewhere.

I needed help today to understand our account and charges. I found Liam very helpful and very quick to respond. It was a real pleasure to deal with such professionality for once.
I would 100% recommend Meraki to anybody.

Great service! Andrew and Sam have been incredibly helpful whilst we've been setting up our new account with Meraki. Nothing has been too much trouble and their approach is friendly and patient. We look forward to working with Meraki if all their team are so helpful.

Andrew Pearce went to great lengths to sort out our voicemail problems. Very quick responses and ultimately resolve all issues. Thank you very much!