Mezzi  Avis 35

I would give 0 stars if I could because this company has more than $500 of my money, I have no product and they are totally u responsive!
I placed an order months ago and never received it. I have called and emailed several times and they are completely unresponsive. I spent over $500 on what looked to be a beautiful product online and they still have my money. I ultimately had to take it up with American Express to investigate. I have never had such a horrible experience with any company. Do not buy from them. They do not even have the decency to respond and reimburse.

I wrote in to Mezzi's Facebook page to find out about their new product line and when it's coming out. The Mezzi team wrote back the same day and were really nice and helpful. Great service makes all the difference, especially when a company is launching new product!

I wanted to know when the new products would be launching after I saw the company posting about a launch on their social media. Seems like they have new customer service because they responded the same day and were really helpful to me.

I started following Mezzi on twitter after I saw they were relaunching their website and product soon. I was curious about the new product so I sent a message via Twitter, but wasn't sure if Id hear anything back. I got a response right away and was given a support email address to email in my question, which I did, and again the customer service person answered right away. She even told me a bit about what to expect for the upcoming product and how it'll include tech - very cool. Thanks @Mezzi_Official!

Definitely the classiest laptop case I've ever owned. Perfect size with good padding for protection. I run a renovations company so its nice to have a case that can bounce around the work truck and keep my laptop intact. Great for business, comes with locks so I can keep important documents private. Service was great as well - called with question about my locks and they answered by question right away. All in all GREAT CASE! Wish they made a Mezzi hardhat!

I recently purchased their vintage carry-on and wanted to share that it looks even better in person than it did online! Sturdy construction and such a beautiful item!

I've done a few trips with it and it's a real head turner. Everyone always asks where I got it from.

I see the company is in some sort of relaunching mode. I can't wait to see what other cool and well designed products they unveil!

A few months ago I ordered a "gun metal" aluminium case to carry my macbook around in style. It is amazing! I get so many compliments and it really stands out from the crowd. Needless to say, I'm super happy with it! Ordering and delivery were fast and easy.

I am really puzzled by some of the reviews for Mezzi.com--I have had nothing but superior service with each and every order. If you have a problem--be sure to email Joshua, and he will take care of it immediately. (I did need to do this once--and my question was answered immediately and very professionally). As you browse through the site--there is even a little pop-up that asks if you would like to send a message to sales. The products at Mezzi are great, and the prices are even better. Also, sign up for the email specials--I have purchased many and have never been dissatisfied. The products are made extremely well--and the packaging is excellent. All of my products were carefully packaged with full styrofoam padding and then packaged in another box for shipping. Mezzi also offers free shipping from Canada to the United States (where I live) and that is a very big plus. If you are looking for a great case whether it be for business or personal use--try Mezzi.com. I do not think you will be dissatisfied--I sure have never been.

I ordered a gunmetal briefcase on Dec 26. After ordering it I decided to check out the briefcase reviews and was SHOCKED when I ran into this site.
I decided to email the company my concerns about all the trustpilot reviews.
A day later I received an email from Joshua reassuring me that the order had been placed and that the Christmas promo of 50% off all orders was applied.
Joshua continued to email me updates on the delivery including an email saying it might be late because of the east coast weather.
The product arrived on time and I LOVE it. Actually everyone does...I told them where they could get it and I told them without reservation.
Sorry to hear about the rest of you, but I have had zero problems dealing with this company.
I do not work for Mezzi - I work for Bellmedia. So this is a no bullshit review.
John

I ordered a $120.00 case for my boyfriend for Christmas. The money immediately came out of my checking account. I placed my order a month prior to the holiday, which should have been plenty of time for me to receive the gift. I have not recieved a single email or piece of communication from Mezzi.com. I have placed NUMEROUS 'work order' emails for someone to call me or email me regarding my order. I am so frustrated! I don't even want the product now, I JUST WANT MY MONEY BACK! They are crooks! I wouldn't even mind so much, that its taken weeks upon weeks..if they would just COMMUNICATE WITH ME! No answer when you make a phone call, and then the recording says to leave a message, which you can't because the voicemail box is FULL! How convenient! I have called DOZENS of times. This is my first experience ordering from Mezzi.com and it will be my last, if I don't receive some type of correspondence from them.

The order for me was placed by my mom about a month ago.( Order # W000001140) We received a notice from mezzi that the money had been taken out of the account a couple days after purchase but now, almost a month later, after numerous calls and emails to the company we have not received a notice of shipment or any sort of communication. This is the worst company i have ever bought a product from online. I will consider changing my rating if the company communicates to me what is going on and my package does arrive. As of right now i caution other potential costumers to stay clear of mezzi. A good website does not always indicate a good company.

What to say? I placed an order and was happily looking forward to receiving it....weeks go by and I have no shipping information. I have been calling the customer service number several times a day and no one answers. I've opened several customer service tickets through the website which are also never answered. Unacceptable.

I ordered one of their Duffel Bags. The items was in perfect shape and the bag gains a lot of attire when I take it around in public. Very pleased.

I ordered a computer case and it came with marring all over one side.
I'm disappointed but the case is fine in every other way so I will cover the damage with something and look for a good case somewhere else.

I was so excited to have found this case for my husband. Ordered it in a timely manner, three weeks before our anniversary.
And here I sit; two customer service tickets (emailed) and calls to customer service...and not one word of assurance from Mezzi!!!

My credit card has been charged-- I never even received delivery date. Seems like a scam!! basement business!!

Otherwise, surely they would have handled customer concerns in a more proactive manner!

ORDER # W000000647

Bought a case from them that arrived with a large dent. I e-mailed them and got a reply to send pics so I did. From that moment on I could not get a hold of anyone. No one answers their phone or e-mails. I let Canada post know and they picked up the case to ship it back. Over a hundred dollars gone and not even a dented case to use. Extremely frustrating!

It is a two star because besides the dent, the case was nice and so was the experience buying from them. Goodluck if there's a problem though.

I ordered two items from Mezzi. One arrived in the wrong colour, the other item was lost in transit. I sent numerous emails to Mezzi, most were ignored. Mezzi received a refund from UPS for the lost article however they never gave me a refund nor did they send me a replacement. This seems the same as theft.

---UPDATE mar 25, 2013---

After I wrote the above review, Mezzi contacted me and gave me a full refund for the missing item, including the item that was the wrong colour. Initial review was 1 star, now I am giving them 3 stars, as I am impressed that they want to change their reputation, even if it is 1-2 years since my order.

I agree with previous comments, MEZZI dont respond to their own online website/email and I tried dozens of combinations of standard email even found the sales vp email address through a newspaper article and he didnt respond either. Worse still, PayPal who say they will protect buyers again DIDN'T for me, all they wanted me to do was return the item sent (damaged as well as incorrect) back from UK to MEZZI in the US, this would cost me £45 on top of the shipping to UK cost in the first place with no guarantee on any refundable shipping back costs or even any refund on the damaged and wrong item goods that MEZZI wont even rerspond to emails. MEZZI are a rubbish USA firm, no response and absolute CRAP quality, to say nothing of the incorrect item they shipped to me! How long is it now that I have been waiting, well, its only 8 MONTHS. Took them longer than that to enter WW2. Still no refund or replacement CORRECT item!! All those good comments, well you dont have to be an Einstein to diseminate the phraseology and how each is written to know the same person wrote every one, so maybe posted by employees...

They sent me a damaged item. I opened two ticketson their website, 2 weeks apart ,asking for replacement and received no reply. When I called nobody picked up and their mailbox was full. This sums up my experience with Mezzi.

I opened a claim with Paypal to recoup my money. I suspect the positive reviews posted on this website are from Mezzi themselves as they sound unrealistic and praise exactly what this outfit does not have - customer service. Regardless of their product selection and good prices, I caution everybody before buying from Mezzi - you might not be getting what you expect and you will be stuck with it.

I ordered on July 31, 2011 and never received my item. I was given a UPS tracking # which stated that they had never received a package to deliver?! After repeated unanswered emails and phone calls. I was forced to call my credit card company and the Better Business Bureau to complain. Do not buy from this company. You have been forewarned!