Middlesbrough FC Avis 

Tried to get a refund for the New Adult Home Shirt that I returned via Royal Mail last week due to a fault with the garment fabric.
Someone at MFC Direct received the shirt and signed for it last Friday as confirmed by Royal Mail.
I waited on the phone today for 1hr 15mins to speak to someone No:3 to No:1 in the queue without an answer.
I fully understand that at this time leading up to the new season that they will be busy, but as a pensioner I cannot afford to simply buy another shirt and wait for MFC to send me a refund for the original when they feel like it.
I was hoping to have the shirt this coming Friday for the Wrexham game.
As a 72 year old life long fan and season ticket holder to say I am very disappointed is putting it mildly. How long does it take to process a refund?

MFC Host & Stay suite, an enjoyable day apart from the loss😞 but if you’re a Boro fan you will understand that. It’s a lot of money I feel for what you get, but that said it’s a great treat/one off. Staff are very attentive to your needs. Like everything some things could be done better. Food was great, half time felt rushed 15 minutes to get from your seat into the suite have your dessert and pre ordered drinks and get back to your seat for the 2nd half is optimistic.

I have visited the Middlesbrough store quite a few times over the last few months, with my nephews. Always greeted with a smile asking what we were looking for today. Very helpful and knowledgeable as we have bought every time We watch the social media to see what has arrived aswell.

Hoping for a win against Blackpool tomorrow. UTB

I have just recently returned for a Mothers Day meal at MFC. Have to say the whole set up was first class. The food was an excellent standard, the service level was over and beyond and the environment was bright and spacious.
Big shout out to the two lovely ladies who helped my Mam at the end after problems accessing a lift. We had a group of eleven and everybody was delighted with the afternoon. Well done everybody!!