Mighton Products Avis 

Error in delivery was quickly rectified by the team. Sharron in particular was very understanding and resolved the issue and communicated back to me with haste. A great company, superb team and products id buy again

Wonderful company!!
My order went missing between Royal Mail being unable to deliver and return to Mighton.
Particular shout out to the wonderful Heidi Shacklock who oversaw my order and my problems. Heidi was more than helpful, very quick to respond, and, when order went missing, she immediately sent me replacements free of charge without me even asking!!!!
This was customer service and retention at its very best.
Thank you Heidi, what ever you earn, its not enough!!

Great responsive customer service and fast and well packaged prodcucts

Been ordering from Mighton for around 12 years now, always been very impressed, but now they have really upped their game. Service is HUMAN, efficient and it works. I do not shop around on price, I always value service above anything for my business. However, Mighton's prices are fabulous too! My account manager Sharon is amazing, never flustered, even when I am having a building contractor moan!!! I am very happy with the help I get. Basically running a small business relies on other business to make my life as easy as possible. 10/10 to the whole team.

We usually deal with Alison, Keeley or Heidi, you could'nt get a better group of helpful Ladies, Any issues that arose in the past was sorted immediately, they are what it says on the tin...Can't fault them.....

We have dealt with Mighton for over 2 years and have always been extremely pleased with the sales team , Donna, Heidi, Allison , Keeley and Sharon. It’s always service with a smile and goods are received next day as promised . Highly recommended

Great company, helpful staff, a well run operation

Big thank you to Heidi/Donna and Alison for there fantastic help in processing our orders supper quick.
Quotes done on time all so easy to deal with.

We are a window manufacturer in Germany, specialised in high end residential buildings. Our partner in the US was in need of a special hardware part for Double Hung windows, which we produce in our factory near Hamburg.
Since this type of window is virtually non-existant in Germany, we contacted Mighton.

From the first contact to the invoice Mighton has been very helpful, extraordinarily quick, and friendly far beyond our expectations.

No to mention that the product purchased is of excellent quality.

We are really looking forward to do further business with the Mighton company !

I had used the Simplex sliding sash system 40 years ago on my first floor flat in London so knew how useful they are to enable cleaning and redecoration and needed them now for a Victorian property. So I was pleased to find Mighton were selling the kit at a very reasonable price. I phoned their help line to check that my windows were within the weight allowed and Donna was very helpful both before and after purchase. I ordered 9 kits the same day and they arrived the next. Superb quality all brass. Highly recommended

Great experience, would use again.

Just about everything I need as a conservation builder/decorator to repair 200 year old sash windows and even fit secondary glazing. Lead weights, cords, cleats, brass, brush pile, t track, router parts. Next day delivery always works unless the driver cant lift lead for 24 hours!! Great choice, great quality.

Despite being reasonably priced and answering the phone quickly, the company is not reliable. It failed four deliveries. It claims that its delivery service is normally very reliable. I cannot find any evidence on this forum to support this claim. Alison was quick to say that their next day delivery guarantee is not a next day delivery guarantee. Make of it what you want.

Update. Five days later and the company has been keen to resolve the issues, which they claim, were highly unusual. Communications did improve and the matter was finally resolved to some basic level of satisfaction.

The best customer services I've experienced in a long time - thanks to Hannah and Sue. Prices were slightly better than competitors which was what drew me in, delivery was good, but the customer services made me smile. I emailed a query about fitting bifolds and got a call back the next day offering videos, instructions and any help in a cheery and welcoming way. After the delivery, a part was missing so I emailed that evening and again the next day I got a cheery and proactive call confirming a supplier mistake and agreeing to resolve quickly - sure enough all was sorted in another day.

Brilliant company offering high quality products at very reasonable prices.
Very special thanks to Donna who goes above and beyond for her customers - cannot thank her enough for the superb service.
Totally reliable if you need materials urgently or mid-project.
Absolutely excellent customer service who are always quick to respond and genuinely helpful.

Donna was very helpful on my initial enquiries. Subsequent ordering with Kirsty was good. Next day delivery was excellent. Subsequent query about one item was sorted out very quickly. A good company to deal with.

Poor delivery experience. Paid £19.78+VAT for next day delivery on an order placed before 10am. The following day had messages from FedEx saying delivery would happen before 6pm. No show. Arrived the next day.

Contacted Mighton to invite them to refund the delivery charge, which they declined. Hid behind get out clauses in the terms and conditions.

On this basis, give the impression that customer experience and satisfaction is not a priority.

Second time buying from Mighton. Deliveries turned up as promised next working day. All good

Paid extra for next day pre-midday service.
Arrived a day late - this was a critical item that I needed.

I did phone Mightons office but got very poor feedback.

Rather disappointed in the customer service. I paid £19 for a before 12 delivery on Thursday and parts my delivery has still not turned up at time of writing on Sunday. Was in touch, on Thursday and was immediately met with an excuse that no deliveries are guaranteed before I had even stated what the problem was. Was promised it was on the van for end of day Thursday by Ryan. No show. Rang Friday and was guaranteed it would be there or ring them at 5 to chase. Rang back and they were closed at 5. Rang FedEx who informed us that they had not sent final part as packaging was damaged and that they had informed Mighton but Mighton had never bothered getting back to them and that the item was never loaded on to a van Thursday or Friday. So not sure how Ryan or his colleague, who guaranteed it would be delivered by the end of the respective days, even new it was on a van. This has totally thrown me out as it was a DIY project I had set time aside for but have totally lost that time and I might only be able to salvage it by buying the items locally. Poor showing Mighton.