Mille was attentive and caring. She went over and above to help find a larger boot than displayed and even checked the website and other local stores. The gentleman that worked with her processed our... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Staff did brilliantly and served with smiles on their faces and professionalism even though their jobs are coming to an end with another high street store closing. Limited stock now but I still foun... Voir plus
L'entreprise a répondu
All staff members were extremely helpful. I managed to find some items I needed at competative prices in your sale. So sad you will be closing down, it seems a very poor state of retail sales at the m... Voir plus
L'entreprise a répondu
Incomplete item received. Whilst good product customer service to remedy diabolical! Online contact form not responded to after 48 hours despite saying would within 24hr! In the end after over 30min p... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements et d'articles de plein air
- Magasin de vêtements de sport (activewear)
- Magasin de sacs et de valises
- Magasin de matériel de camping
À propos de Millets - East Grinstead
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Coordonnées de contact
55-57 LONDON ROAD, RH19 1AW, East Grinstead, Royaume-Uni
- 01342 779818
4,9
Excellent
713 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Johnny and Millie were super helpful
Johnny and Millie were super helpful!
Johnny went above and beyond when I said I was looking for a certain type of back pack. It wasn’t on the shelf but he remembered there was one left out back and managed to find it for me! The staff are always friendly and always happy to help
26 novembre 2024
Avis spontané
Réponse de Millets - East Grinstead
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Millets Customer Care Team
We spoke to the store yesterday and…
We spoke to the store yesterday and they put the boots aside for us to collect today.
All fitted well, so a very quick service.
Archie and Alfie were very helpful and knowledgeable.
Thank
24 novembre 2024
Avis spontané
Réponse de Millets - East Grinstead
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Lovely helpful lady
Lovely helpful lady, didn’t get her name. She sold me the boots that Andy had out there n hold for me at blacks in Tunbridge Wells. Lovely knowledgeable staff in both shops! Thank you
19 novembre 2024
Avis spontané
Réponse de Millets - East Grinstead
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Great service from Jonny and the team
Great service from Jonny and the team. Great discounts also!
23 novembre 2024
Avis spontané
Réponse de Millets - East Grinstead
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Great customer service from Millie who…
Great customer service from Millie who was helpful in finding me the right pair of trousers & checking the price for me. Thank you
12 novembre 2024
Avis spontané
Réponse de Millets - East Grinstead
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
10/10 for sales assistant Zoe, at Millets East Grinstead.
Always a pleasure to shop in the East Grinstead store, Zoe the sales assistants that served us was very knowledgeable, helpful and always smiling.
9 novembre 2024
Avis spontané
Réponse de Millets - East Grinstead
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
ALFIE SERVED US TODAY
ALFIE SERVED US TODAY. HE WAS VERY HELPFUL AND ENGAGED IN CONVERSATION WITH US. EXCELLENT SERVICE
24 octobre 2024
Avis spontané
Réponse de Millets - East Grinstead
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Millie from EG Millets…
We met Millie when we were shopping for a rucksack, and was about to leave the shop when she asked us how she could help. We explained what we were looking for, and she said she might have something that they did not have room to display in the shop… the rucksack (2 of them) she showed us were exactly what we were looking for.. we bought both..
22 octobre 2024
Avis spontané
Réponse de Millets - East Grinstead
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Millets Customer Care Team
Great service from Jon
21 octobre 2024
Avis spontané
Réponse de Millets - East Grinstead
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Excellent service
Fantastic service, well worth going in store, the staff really go the extra mile for you
15 octobre 2024
Avis spontané
Réponse de Millets - East Grinstead
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Alfie was Excellent!
Alfie was courteous, friendly and professional. His attitude towards customer service was excellent as was his knowledge and advice re the products on sale. I can’t rate him high enough!
6 octobre 2024
Avis spontané
Réponse de Millets - East Grinstead
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
wellingtons
I needed new wellingtons. Alfie served me with friendliness and efficiency. He let me walk about in the boots until I could decide which of two excellent pairs were the ones for me. Thank you , Alfie.
6 octobre 2024
Avis spontané
Réponse de Millets - East Grinstead
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Millie was extremely helpful when I was…
Millie was extremely helpful when I was choosing my new walking boots. Both staff in the East Grinstead Millets were friendly knowledgable and kind.
3 octobre 2024
Avis spontané
Réponse de Millets - East Grinstead
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
Shopping made Easy
Alfie was very helpful. He was recommended to me and I was very pleased to have received Alfie's help. He had good knowledge about which shoes would suit my purpose. He was very polite and listened to what I said as well as giving his advice. This is very important. He is certainly a good representate for Millets and the kind of assistant required.
Thank you Alfie,best wishes for your future from a very satisfied elderly customer.
22 septembre 2024
Avis spontané
Réponse de Millets - East Grinstead
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Perfect place to complete your DofE kit list
I visited the shop to complete my equipment list for the DofE expedition. Archie advised and helped me with everything in a professional, patient and very friendly manner. I got everything I needed. Thank you.
22 septembre 2024
Avis spontané
Réponse de Millets - East Grinstead
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Alfie was extremely helpful and…
Alfie was extremely helpful and knowledgeable about the various walking boots I was enquiring about. He knew which makes did half sizes and I am really pleased with the boots I purchased.
22 septembre 2024
Avis spontané
Réponse de Millets - East Grinstead
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Archie and Millie
Great service from Archie and Millie on a Sunday morning. Very knowledgeable about the products (walking boots) from both a brand and personal perspective. So rather than buy an OK pair in the sale they made sure I got a decent deal on another much better pair, good for me good for the store - thank you for spending the time.
4 août 2024
Avis spontané
Réponse de Millets - East Grinstead
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Great service from East Grinstead…
Great service from East Grinstead Millets on finding new hiking boots, very patient and friendly staff
7 septembre 2024
Avis spontané
Réponse de Millets - East Grinstead
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Urgently needed some new walking boots
Urgently needed some new walking boots. Member of staff (Alfie) was very helpful and knowledgeable, sorted out just what I needed.
8 septembre 2024
Avis spontané
Réponse de Millets - East Grinstead
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Jon gave me really valuable help and…
Jon gave me really valuable help and advice re first aid kits for a walk I am organising. Thank you Millets in East Grinstead is a great shop, a real asset to the high street
3 septembre 2024
Avis spontané
Réponse de Millets - East Grinstead
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.