Mille was attentive and caring. She went over and above to help find a larger boot than displayed and even checked the website and other local stores. The gentleman that worked with her processed our... Voir plus
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Lisez les avis des autres
Staff did brilliantly and served with smiles on their faces and professionalism even though their jobs are coming to an end with another high street store closing. Limited stock now but I still foun... Voir plus
L'entreprise a répondu
All staff members were extremely helpful. I managed to find some items I needed at competative prices in your sale. So sad you will be closing down, it seems a very poor state of retail sales at the m... Voir plus
L'entreprise a répondu
Incomplete item received. Whilst good product customer service to remedy diabolical! Online contact form not responded to after 48 hours despite saying would within 24hr! In the end after over 30min p... Voir plus
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À propos de l'entreprise
- Magasin de vêtements et d'articles de plein air
- Magasin de vêtements de sport (activewear)
- Magasin de sacs et de valises
- Magasin de matériel de camping
À propos de Millets - East Grinstead
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Coordonnées de contact
55-57 LONDON ROAD, RH19 1AW, East Grinstead, Royaume-Uni
- 01342 779818
4,9
Excellent
713 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I want to commend Jon for his…
I want to commend Jon for his excellent, professional, kind service. He was not only very patient and helpful but also his experience and knowledge and relaxed focus made everything easier for me to have a good outcome. I am grateful to Millets where I continue to have good experiences over the years and on this last occasion I particularly appreciate Jon.
Thank you
Paget
5 décembre 2024
Avis spontané
Réponse de Millets - East Grinstead
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
The Perils of Rain
Needed a small rucksack as a matter of some urgency as Storm Darragh’s torrenting rain was proving to be a pain in the derrière and the paper bag provided with my previous purchase wasn’t faring well, so I popped into here and was able to buy a great little backpack at a vastly reduced price and also subject the truly lovely staff to my grumblings about having to buy yet another bag when I had loads and loads at home, all of which they dutifully laughed along with in the bonhomie it was delivered - marvellous people, pay them more!
7 décembre 2024
Avis spontané
Réponse de Millets - East Grinstead
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Buying some shoes…
On entering the shop Zoe acknowledged me and was very helpful and attentive
7 décembre 2024
Avis spontané
Réponse de Millets - East Grinstead
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Great service
I needed some assistance regarding 2 products and both Alfie and Sharon were really helpful in choosing the right option.
6 décembre 2024
Avis spontané
Réponse de Millets - East Grinstead
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Very helpful and polite
4 décembre 2024
Avis spontané
Réponse de Millets - East Grinstead
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Excellent service and was served my a…
Excellent service and was served my a friendly mam called Alfie who assisted me with finding the correct shoe i was looking for. Would recommend!
6 décembre 2024
Avis spontané
Réponse de Millets - East Grinstead
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Millets Customer Care Team
Very friendly and helpful staff when…
Very friendly and helpful staff when buying a pair of walking shoes
5 décembre 2024
Avis spontané
Réponse de Millets - East Grinstead
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Millie was so helpful in advising me…
Millie was so helpful in advising me what hiking boots were best for me and went twice to get different sizes to ensure I had a comfortable fit. She advised me about how to look after my old hiking boots and I bought the cleaning and waterproof fit because of Millie
Thank you Millie
30 novembre 2024
Avis spontané
Réponse de Millets - East Grinstead
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
Millie was very helpful indeed.
Millie was very helpful indeed.
She helped tremendously when I was picking out a winter coat for my daughter.
She was very polite and understanding.
2 décembre 2024
Avis spontané
Réponse de Millets - East Grinstead
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Millie was excellent 👏 friendly
Millie was excellent 👏 friendly, professional and informative. Helped us to order online as store didn't have the item we were after. Fantastic service
3 décembre 2024
Avis spontané
Réponse de Millets - East Grinstead
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Helpful Sunday staff
Went in with my partner for a coat. The two staff members working on Sunday were very helpful and let him try many coats on. He found one that staff members helped him choose and is very happy with his purchase! Very friendly and will happily come back!
1 décembre 2024
Avis spontané
Réponse de Millets - East Grinstead
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Great service
Once again brilliant service! Unfortunately my size shoe wasn’t in stock, but they advised me they could order the item for me for free delivery. Shoes arrived next day!
29 novembre 2024
Avis spontané
Réponse de Millets - East Grinstead
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
Such good service …
Lady member of staff was really helpful. She asked me what I was looking for and also looked online for me and offered to order me a coat to be delivered to my home. She was very pleasant and easy to talk to.
30 novembre 2024
Avis spontané
Réponse de Millets - East Grinstead
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Good service with no pressure
Good service with no pressure. Nice to go to a shop and not be hassled by staff. Well done Alfie
1 décembre 2024
Avis spontané
Réponse de Millets - East Grinstead
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Staff were friendly and attentive
Staff were friendly and attentive. Great sale with Black Friday deals!
30 novembre 2024
Avis spontané
Réponse de Millets - East Grinstead
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Very helpful
All staff in store very helpful, served by Jonny. East Grinstead, Sussex store.
29 novembre 2024
Avis spontané
Réponse de Millets - East Grinstead
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Less hassle than shopping on line.
Good range of women’s walking boots.
Millie was really helpful and patient, even though the shop was busy. Managed to get what I wanted in store.
26 novembre 2024
Avis spontané
Réponse de Millets - East Grinstead
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Réponse de Millets - East Grinstead
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
Excellent place to shop
A great, well-stocked shop with friendly and knowledgeable staff.
Would definitely recommend :)
29 novembre 2024
Avis spontané
Réponse de Millets - East Grinstead
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Always like shopping here
Always like shopping here. Helpful, friendly, attentive staff without being pushy. Sharon served me today and helped me make the right decision about buying my Scarpa boots. Keep up the good work.
29 novembre 2024
Avis spontané
Réponse de Millets - East Grinstead
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
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