Millets - Fareham Avis 

We visited your Fareham branch today. Conner was very helpful. He gave me all the relevant information regarding the rainproof jacket that I was interested in. We were very impressed and would encourage me to visit that branch in the future. Many thanks.
Dawn

Great service and advice recently from Lauren and Connor.
Will happily shop here again! X

Had a great experience here Lauren gave me great advice helping me pick the right boots for me quickly and efficiently

Very friendly and helpful staff, George in particular was excellent

The product purchased was fantastic for value and quality
The same cannot be said for the customer service lady
Her attitude was such that there is NO WAY I will return

Walking boots great value and have used shop before. Must admit was disappointed with actual service, wasn’t spoken to, except when she was talking into radio and said “size 7” and as she didn’t even look at me didn’t realise was talking to me. Tried on, paid , no conversation at all!

I visited late on a Friday to buy a pair of shoes. I was welcomed and they were extremely helpful. However, I was very rushed and immediately regretted my choice upon driving home. They had made clear to me their returns policy which was a no-questions asked no fuss return as long as I didn't wear the shoes outside.

The next day I returned (with more time on my side) and asked to change the shoes and they couldn't have been more happy or helpful to do so. I was able to find a new pair that I preferred and they just switched them over without any issue.

Many thanks to Owen & George who helped me with the shoes - George seeming to have expert knowledge of how the shoes were constructed including the types of materials used in the soles and uppers to quite a technical degree, and also thank you to the manager Megan who actually processed the swap for me.

All in all they made me feel like a very valued customer and nothing was any problem. I left very happy.

I was unsure which products would water proof two jackets I had washed. Megan was very helpful and knowledgeable, recommended the best options and even the application process I needed to follow. I was pleased and impressed with the help she gave me. Thank you.

My son Paul bought a pair of Murells walking shoes from Millets Fareham 5 months ago and were showing excessive wear on both shoes . The shop assistant Gemma examined them and confirmed the wear to be unsatisfactory. Paul had the receipt and without any haggling or hassle Gemma agreed to replacement shoes or refund. This was agreed by the supervisor Lisa. The staff were very helpful

My experience was made great by the amazing knowledge your salesman, George, knew about each and every walking boot I tried . He was patient, helpful and full of positive energy too and really helped me find the perfect boot! A very well mannered young man .

On entry I found a light bright clean shop. Immediate welcome from staff and a good deal of help from a staff member 3/11 till 00375/1. Very happy with my purchase and the quality of customer service.

Excellent help when i was trying to find the right walking boots. The store assistant was very busy but still found time to help with very good knowledge of walking footwear.

Five star customer service especially from George Hickmott. He is a real asset to the company.

I had a very positive experience shopping in your Fareham store today. Lisa was very helpful and very efficient. I am a grumpy old man who hates shopping, but she managed to make it an enjoyable experience and I might even do it again.

Had a very good shopping experience with Lisa and the guys today very helpful and knowledgeable.

Phoned up the day before my purchase , Lauren duly kept my Peter Storm boots back for me . Very good service , &
lovely telephone manner .. much appreciated Lauren ! .

I had to return a faulty tent and the manager Lauren went above and beyond to help exchange it over. Very friendly and extremely helpful.

Very knowledgeable and friendly staff. Went more than an extra mile for us as customers finding sizes/items that we require. Manager seemed to have a good working relationship with staff, who had happy staff
Very pleased

The staff that served me were very friendly and efficient

I'm just back from Millets, Fareham, where a very helpful, knowledgeable young assistant advised, helped to find and fit a new pair of walking boots. I was told a great deal more than previous purchases.
Even better, it saved a trip to Southampton to find the same boot.