Millets - Fleet Avis 

Excellent customer service by Suzannah. Suzannah proactively solved a problem with a customer first attitude. Pleasure to deal with. Thankyou

Keira went out of her way to help me find the exact Bridgedale socks I was looking for!
When all seemed lost - she did a search in the stock room and found two pairs in my size!
Brilliant! It made my day!
Thanks Keira

Fleur was extremely helpful and pointed me to the best bargains for socks. Great service, friendly and professional.

Fantastic guidance on the coats available - really knowledgeable and listened so well to my needs.

Needed some new walking boots, Suzannah was great, really knowledgeable and helpful. Highly recommended.

Phoned to check stock of an item and spoke to Suzannah who confirmed the item was in stock, I mentioned that I would be along later to collect, which I did and found she had put some by without me asking. Excellent service I thought.

I was greeted by the team without feeling pressured. The team were knowledgeable about the item in question and helpful. Keira was friendly, honest and professional which definitely swayed decusion to purchase the item. Great service.

Disappointing! I was looking for folding garden chairs when I noticed Millets had a sale! Talking to the very helpful and pleasant male assistant he advised me that they had a special discount on Berghaus folding chairs which only the stores were privy too. I said I would check with my husband and return if agreed I would return to purchase. several hours later I returned and ordered 2 Berghaus chairs which were highly discounted as they were old stock from the previous year! It was an exceptional deal and felt quite happy with the purchase. As it was a special anniversary I did not pick up an email from Millets that evening that the order was cancelled. It also stated that I would have to return to the store to get a refund, unfortunately when I returned to the store the next day I forgot my mobile phone but I did have my receipts with me, I explained the situation to a lovely lady who was in the store but she explained she was unable to give me a refund without the email notification! I did query the cancellation as it stated the chairs were Hi Gear not Berghaus which I had ordered! She advised that the young man who had taken the order would be in the next day so I could check with him when I returned with my email notification of cancellation on my mobile.
I returned the next day with the email and receipts expecting to see the young gentleman who had taken my original order and question why it did not say Berghaus chairs as opposed to saying Hi Gear on the email.
Unfortunately it was a different person than I was expecting to see and he said he had not idea or record of the reduced old stock Berghaus chairs and consequently issued a refund. I feel very annoyed that I made 4 trips in total to the store to purchase the chairs /regund. Not only that I wasn’t able to get a plausible explanation why my order to purchase the Berghaus chairs as offered and ordered in the store! We’re not available! Miss selling!

Max was really enthusiastic and wanted to provide a fast service, heading for the ladder at top speed to find my size in 4 different walking boots. I left with the best boots for me. Max also wanted me to acknowledge his great manager who really great knowledge of the boots as she knew which boots would be the most comfortable for my feet. Well done Fleet Millets - a great team and a good result for me!

Good efficient service

Hi I went into store today and was greeted by Kiera. Super polite very friendly and a great sales lady. Made me feel welcome but not pressured

Suzannah was really attentive and brought me some sandals that I hadn't seen, which are perfect for my holiday! Very well stocked shop with a lot of choices for outdoor/ camping.

Amazing customer service! Both Freddie and coworkers went above and beyond helping me to find what I needed! x

Great service at Fleet branch of Millets. Suzannah was very helpful, knowledgeable and patient with me trying on many shoes . Also dealing with other queries but always being engaged with my purchase.

Super helpful staff in fleet branch. Suzannah was fantastic. Thank you

Kieron was extremely helpful both on the phone and in store
Highly recommend a visit

I purchased some trainers in October 2024, but they had failed prematurely. I returned them and Suzannah in Fleet branch was extremely helpful, accepted that as I'd had them for less than a year, I could get a replacement pair.
Fantastic service, very easy to deal with and I feel confident in purchasing from Millets as this is not the 1st time a product has been replaced without question.
Top marks for customer service!

Visited the store today, good selection of clothing at great prices. Very helpful and friendly staff.

Very pleased with the help from the Millets staff last Thursday, we were looking for a pair of shorts for myself, although they did not have what I was looking for they recommended Go Outdoors.
John Collingwood