I was collecting a click and collect item, such a good idea as the shop is too small to stock everything you sell online. Two young men were at the counter, one went to get it while the other chec... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Last week I went to the Millets store in Hexham. Both assistants were having a social chat ( not with a customer ) I said I was looking for a pair of ladies trousers size 12 with lots of pockets. I w... Voir plus
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The delivery process was really quick, I received the tent I ordered within a couple of days which was vital as I was going on a camping holiday within the same week. I also received a generous 15% we... Voir plus
L'entreprise a répondu
I was looking for waterproof walking shoes but didn’t really have any idea what I wanted. The staff were incredibly supportive and friendly. The advice that I received was superb. I tried several pair... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements et d'articles de plein air
- Magasin de vêtements de sport (activewear)
- Magasin de sacs et de valises
- Magasin de matériel de camping
À propos de Millets - Hexham
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Coordonnées de contact
24 Fore Street, NE46 1LZ, Hexham, Royaume-Uni
- 01434 693606
4,6
Excellent
371 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Comment cette entreprise utilise Trustpilot
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Excellent service
Ordered in store for a home delivery. Items were delivered the very next day! Staff were very helpful, what can I say? Excellent service would highly recommend.
15 janvier 2024
Réponse de Millets - Hexham
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Really helpful and friendly staff
Really helpful and friendly staff, great service and product. We were served by Jamie
19 décembre 2023
Avis spontané
Réponse de Millets - Hexham
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Helpful staff
Helpful staff. People that know their job and allow customers time to decide / select the item best suited to their pocket and of good value. Lots of good deals on display
11 décembre 2023
Avis spontané
Réponse de Millets - Hexham
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
Always a pleasure to shop in Hexham…
Always a pleasure to shop in Hexham Millets, staff exceptional, wide range of knowledge and never too busy to help, love it.
9 décembre 2023
Avis spontané
Réponse de Millets - Hexham
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
As always when visiting Millets in…
As always when visiting Millets in Hexham the service is outstanding. Bought some new walking boots the member of staff was very good, gave some good tips and was knowledgeable about the product.
5 décembre 2023
Avis spontané
Réponse de Millets - Hexham
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Réponse de Millets - Hexham
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
Excellent customer service today when I…
Excellent customer service today when I visited the store. Extremely helpful, very knowledgeable about the products. Thank you.
28 novembre 2023
Avis spontané
Réponse de Millets - Hexham
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Excellent customer service
On my recent visit to Millets in Hexham, the staff were very helpful and knowledgable about the products in the shop. Excellent customer service, thank you
22 novembre 2023
Avis spontané
Réponse de Millets - Hexham
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
I like to shop on line but it does not…
I like to shop on line but it does not compare with the human experience gained by going into the Hexham branch; the staff are so knowledgeable, friendly and go the extra mile to serve their customers.
21 novembre 2023
Avis spontané
Réponse de Millets - Hexham
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Very knowledgeable and helpful staff
Very knowledgeable and helpful staff, great value for money.
19 novembre 2023
Avis spontané
Réponse de Millets - Hexham
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
Excellent friendly service
5 novembre 2023
Avis spontané
Réponse de Millets - Hexham
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
What a pleasant experience
Very helpful shop assistant. Very informative about buying the correct walking boots and the aftercare. Would definitely recommend this shop. Nothing was a problem
12 novembre 2023
Avis spontané
Réponse de Millets - Hexham
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Millets Customer Care Team
Excellent service as always in Hexham…
Excellent service as always in Hexham Millets, the staff here are always very helpful and friendly!
11 novembre 2023
Avis spontané
Réponse de Millets - Hexham
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Excellent customer experience
Called in and was directed by male member of staff to a selection of the item I was looking for (I’m sorry I didn’t get your name ). I was also served by Jenny who was very helpful and who opened packaging to I could compare sizes. Excellent service, good range of products and choice, served and signposted by staff who knew merchandise, and who were able to signpost to offers available. Thanks again.
10 novembre 2023
Avis spontané
Réponse de Millets - Hexham
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Millets Customer Care Team
Very helpful friendly staff.
5 novembre 2023
Avis spontané
Réponse de Millets - Hexham
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Epic store
Staff were very friendly and helpful. They all said hello and were willing to assist.
1 novembre 2023
Avis spontané
Réponse de Millets - Hexham
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Really helpful staff.
Spoke to 2 really helpful male staff. Sorry, didn't get your names. Good product range. Happy customer with new hiking pole.
1 novembre 2023
Avis spontané
Réponse de Millets - Hexham
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Good range of products
Good range of products. Helpful staff. Convenient location
28 octobre 2023
Avis spontané
Réponse de Millets - Hexham
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Delightfully charming staff
Delightfully charming staff. When entering the shop I was warmly greeted by two female members of staff and whilst looking around a male staff member walked past saying hello and asking if I was okay. When I found the waterproof product I was interested in a female staff member told me about the product and it’s suitability, she also noticed the other product I was holding and told me if I got the twin pack cleaner and waterproofer I would get it half price. She informed me that they always try to point out to customers the best deals possible for them. This is the sort of service all shops should strive to, well done Millets Hexham on employing such great staff.
30 octobre 2023
Avis spontané
Réponse de Millets - Hexham
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Great shop
JAY was very helpful when I purchased some walking boots.He offered lots of helpful advice and was very friendly.I highly recommend the store.
28 octobre 2023
Avis spontané
Réponse de Millets - Hexham
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
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