I went in with my two daughters towards the end of the day to get us all walking boots. We're experienced in buying but my youngest had "hit a tired wall", making the process of trying different boots... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Wow.. what a service.. I was won over from visiting any other store. The service I received was warm, genuine, and friendly. I will definitely return to this store. Thank you so much for a very refre... Voir plus
L'entreprise a répondu
Was served by a young girl called Mya (I think that was her name) excellent customer service, took the time to listen to my foot issues and suggest the perfect shoe, I had previously rejected about 4... Voir plus
L'entreprise a répondu
I ordered two items online to collect at the Keswick store. My husband duly picked up the package, we were about to leave the store and I just thought it doesn't look very big for two mens fleeces and... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements et d'articles de plein air
- Magasin de vêtements de sport (activewear)
- Magasin de sacs et de valises
- Magasin de matériel de camping
À propos de Millets - Keswick
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Coordonnées de contact
73 Main Street, CA12 5DS, Keswick, Royaume-Uni
- 01768 800372
4,9
Excellent
404 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Thanks Mark for your excellent advice…
Thanks Mark for your excellent advice and recommendations.
Jane Goold
11 avril 2024
Avis spontané
Réponse de Millets - Keswick
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Last minute sleeping bag purchase…
Needed to make a last minute sleeping bag purchase and popped into Millets, Keswick close to closing time. Still received very helpful, friendly customer service, with a smile from Caroline.
Nice paper bags available, but a 1 hour walk ahead in the tipping rain, the sleeping bag was going to get wet! Caroline went in search of a plastic covering for me, so the sleeping bag stayed dry. Very helpful, thank you, much appreciated.
8 avril 2024
Avis spontané
Réponse de Millets - Keswick
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Millets Customer Care Team
Yet again excellent service from…
Yet again excellent service from competent staff
9 avril 2024
Avis spontané
Réponse de Millets - Keswick
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Needed a new coat as similar to my old…
Needed a new coat as similar to my old faithful as possible. There was a good range of styles and prices and I found one in my size easily. Aiden served me on the till and he was every bit as friendly and helpful as you could want.
9 avril 2024
Avis spontané
Réponse de Millets - Keswick
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Great experience 10/10 Amy is brilliant…
Great experience 10/10 Amy is brilliant ?!!!!
7 mars 2024
Avis spontané
Réponse de Millets - Keswick
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
Found a tent on the website but out of…
Found a tent on the website but out of stock. Called and spoke to Kelly. She went and checked stock on the floor. Went and found her manager a nice Australian fella I think, he also gave me some exelent advice on sleeping mats. She held the tent while we drove through. Price matched it to online. What customer service. I was pushed for time but am planning to go back to Keswick soon. I will definitely be back for a brows.
5 avril 2024
Avis spontané
Réponse de Millets - Keswick
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Today was one of many visits I've made…
Today was one of many visits I've made to this branch and was the first time I've received anything close to customer service. Caroline was polite, helpful, and friendly and a real asset. Normally staff don't look up or make eye contact or even say excuse me, when pushing past .
29 mars 2024
Avis spontané
Réponse de Millets - Keswick
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Réponse de Millets - Keswick
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
We were served by Riley who advised and…
We were served by Riley who advised and guided us through our purchase.
Very helpful and friendly, great store and customer service
Thank you
6 mars 2024
Avis spontané
Réponse de Millets - Keswick
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Riley the man in Keswick
Riley went above and beyond to provide great customer service in the Keswick store. Top man!
26 mars 2024
Avis spontané
Réponse de Millets - Keswick
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Millets Customer Care Team
Réponse de Millets - Keswick
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Réponse de Millets - Keswick
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Amy from Harrogate was extremely…
Amy from Harrogate was extremely helpful, knowledgeable and kind.
WONDERFUL service and I highly recommend she is better thought of IE a nice pay rise and appreciated more by the company.
21 mars 2024
Avis spontané
Réponse de Millets - Keswick
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Millets Customer Care Team
Was served by Aidan who helped me pick…
Was served by Aidan who helped me pick up a few things for a camping trip, he asked me what I already had and knew exactly what else I needed. Excellent and knowledgeable staff!
18 mars 2024
Avis spontané
Réponse de Millets - Keswick
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Amy at Millets, Keswick
I was served by Amy yesterday, she was such a delight, very friendly and helpful and couldn't do enough for us. It was such a pleasure and so refreshing to receive such great service!!! Thanks so much Amy, you're a star. Dawn
17 mars 2024
Avis spontané
Réponse de Millets - Keswick
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Amazing amy 💜
We were looking for a replacement tent, and found this store in keswick was the only in the area that had it in stock . Amy thankfully found it in the store room and reserved it for us until we got there later that day. The very friendly and helpful store recommend to all 💜
18 mars 2024
Avis spontané
Réponse de Millets - Keswick
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
Réponse de Millets - Keswick
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Absolutely brilliant staff and better…
Absolutely brilliant staff and better still they had the right size of garment .
Happy Bunny
15 mars 2024
Avis spontané
Réponse de Millets - Keswick
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Mark sold me a great pair of shoes and…
Mark sold me a great pair of shoes and was very knowledgeable.
9 mars 2024
Avis spontané
Réponse de Millets - Keswick
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Staff are helpful & pleasant. Great prices
Staff are always helpful and pleasant and (refreshingly) ask if we have used our discounts. The stock is very good and always competitively priced.
Amy served us and all led by the helpful Manager.
9 mars 2024
Avis spontané
Réponse de Millets - Keswick
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.