Great service from Matt yesterday choosing my new Merrell walking shoes. Tried a few possibles on with Matt’s advice and guidance and settled on the best pair for the job. Would have been two pairs bu... Voir plus
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Lisez les avis des autres
Well Douglas in the shop was really very good When I got home I received an email to say order number 360675325 had been cancelled even though when I just went on line again it still said that there... Voir plus
L'entreprise a répondu
Very helpful staff team member Dave got on his hands and knees to search through all the boxes of children’s rainwear to find just the size and colour that our five year old granddaughter needed. Full... Voir plus
L'entreprise a répondu
We were advised ably and gently by Katy, who was attentive, knowledgeable but not overbearing. She helped turn what could have been a stressful event into an extremely pleasant one. As did Jade who as... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements et d'articles de plein air
- Magasin de vêtements de sport (activewear)
- Magasin de sacs et de valises
- Magasin de matériel de camping
À propos de Millets - Penzance
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Coordonnées de contact
1-2 Market Jew Street, TR18 2HN, Penzance, Royaume-Uni
- 01736 800173
4,9
Excellent
504 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Super Savings
I needed some more Nikwax and noticed a 1 Litre Twin pack in store.
Gina helped me lower the original price considerably by link selling me an energy bar.
Result.
2 juillet 2024
Avis spontané
Réponse de Millets - Penzance
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Doug was really helpful
Doug was really helpful, double checked stock and found me the perfect boots. Thank you
15 juillet 2024
Avis spontané
Réponse de Millets - Penzance
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Polite, helpful staff
It's as a shop should be, we browsed, asked for the size of shoe to try on, the lady went and got them, we paid for them.
12 juillet 2024
Avis spontané
Réponse de Millets - Penzance
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Really nice team and well looked after…
Really nice team and well looked after store.
11 juillet 2024
Avis spontané
Réponse de Millets - Penzance
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Great service even when busy
Visited the Penzance store on a busy afternoon in July. Limited staff but Doug came over to recommend decent waterproof jacket. Then found walking boots…Leanne took over and was massively patient while I prevaricated between sizes. Explained about 28 day return policy. Fantastic people - even under pressure. 🙂
9 juillet 2024
Avis spontané
Réponse de Millets - Penzance
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
I really recommend Millets in Penzance.
I really recommend Millets in Penzance.
They have good stock at reasonable prices, and most importantly the Customer Service is excellent.
Will helped me choose a jacket, and also Boots, the help was patient and kind, and also very knowledgeable.
Thank you very much.
8 juillet 2024
Avis spontané
Réponse de Millets - Penzance
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Doug was very helpful.
Doug, the salesperson that was serving me was very helpful, and made an effort to check their stock to see if they had the rainproof jacket that I was after in my size
8 juillet 2024
Avis spontané
Réponse de Millets - Penzance
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Very helpful staff
Very helpful staff, Jade provided excellent advice and organised ordering an item in the required size.
6 juillet 2024
Avis spontané
Réponse de Millets - Penzance
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Very helpful service
Very helpful service. We wanted 2 of a particular item and Jade went and got a second from the storeroom for us.
4 juillet 2024
Avis spontané
Réponse de Millets - Penzance
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
A good experience all round!
Garments on Sale rails sensibly priced - hence I bought two!
Doug, the salesperson on the till, was very personable and positive, helping to make my holiday shopping enjoyable - Thank You!
1 juillet 2024
Avis spontané
Réponse de Millets - Penzance
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Dropped in for some beach essentials
Dropped in for some beach essentials, sun hat, sandals and shorts. Good selection, helpful and friendly staff and they had a sale on. Win win all round.
27 juin 2024
Avis spontané
Réponse de Millets - Penzance
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Millets Customer Care Team
The staff in the store were very…
The staff in the store were very helpful and gave us time to make our choice
21 juin 2024
Avis spontané
Réponse de Millets - Penzance
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
Served by Doug who was obviously…
Served by Doug who was obviously capable and quick
17 juin 2024
Avis spontané
Réponse de Millets - Penzance
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Millets Customer Care Team
Purchased Rucksack covers.
Purchased Rucksack covers after heavy rain forecast. Doug was extremely friendly and helpful.
14 juin 2024
Avis spontané
Réponse de Millets - Penzance
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
Great kit
We were on our way to the Isles of Scilly and required some additional kit. My wife bought a wide rimmed hat for the sun and I bought an OEX light weight fleece which fitted perfectly with good pockets, while Doug manned the tills.
5 juin 2024
Avis spontané
Réponse de Millets - Penzance
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Great Prodict knowledge or performance…
Great Prodict knowledge or performance she’s and boots - really helpful and decisive
9 juin 2024
Avis spontané
Réponse de Millets - Penzance
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Jade sorted out a problem in Penzance…
Jade sorted out a problem in Penzance that the customer service team could not. Jade went out of her way which was rewarded by me buying more clothes.
Big thank you Jade
8 juin 2024
Réponse de Millets - Penzance
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
Penzance Millets
Leanne and William provided great customer service and the items we purchased were very good value for money.
30 mai 2024
Avis spontané
Réponse de Millets - Penzance
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
Wonderful shop with superb staff
Went to Millets Penzance for Craghoppers walking trousers ahead of a walking trip. I was able to try on several pairs before choosing the size that fitted perfectly. I was assisted by Jade who was brilliant in finding the various sizes and I was able to get 2 perfect pairs in the colour I wanted. Thank you!
27 mai 2024
Avis spontané
Réponse de Millets - Penzance
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Great service in a well run tidy shop
Shout out to Gina who patiently let my husband try on six different pairs of walking boots before deciding which ones to buy. Thank you!
21 mai 2024
Avis spontané
Réponse de Millets - Penzance
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Millets Customer Care Team
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