Millets - St Albans Avis 

Excellent customer service and attention to detail

I came into the store a little apprehensive about my up coming National 3 Peaks challenge, looking for some help with new boots.
Darren came straight away and offered assistance, far more than I had expected. Darren talked me through the essentials in choosing the right kit, what to look for and how I can tackle the up coming challenge with the right information.
Darren comes from a lot of professional and personal experience in having completed the challenge and many other treks previously and he was so engaging in helping me decide on essential kit.
Darren was patient and allowed me to take my time and ask as many questions as I needed to help me. I was so inspired and felt like I could tackle this challenge with all the right equipment and energy needed. I am grateful for the whole team today, they all made my experience shopping so enjoyable and I’m glad I made the trip to the store - I didn’t need to go anywhere else!

We went into millets today for walking poles but not sure which would be the right ones. Darren was super helpful and talked us through all the options,price ranges and how
To use them properly. Very useful advice and guidance, and we will be going back . Thank you!

I was buying some walking boots today and had excellent service from Darren. He even helped me with a new lace technique to stop heel movement! Very happy with the service and my new boots.

Popped in to get some last minute d of e kit and Darren could not have been more helpful. Thank you Darren!

Best service ever - like have a personal shopper. Darren gave us great advice and made sure the rucksack was fitted and set up perfectly. Polite and efficient service at the till too.

Darren was extremely helpful when assisting me to find a suitable pair of hiking boots. He really encouraged me to go outdoors and get more into hiking!

I was looking for DofE equipment and Darren was extremely pleasant and nice, I had a great experience!!

My son and I were in the St Albans branch today shopping for DofE equipment. Darren was exceptional with his advice and knowledge, not only based on equipment but with other useful information too. His customer service was absolutely brilliant and you should be really proud to have him as part of your team. In addition on previous visits other team members have also been really helpful, there is obviously a great knowledge base and bond within your staffing.

Rob was very helpful in helping us get walking boots and a hiking rucksack for my son.

Darren and Rob were very helpful, informing me and my daughter about her Duke of Edinburgh, and assisting us in finding the right equipment for her! We came away informed and prepared, thank you!!

A big thank you to Darren for helping me get the relevant Duke of Edinburgh items for my son. Knowledgeable, understanding amd funny!

Darren was an absolute diamond! So helpful, so knowledgeable, and made it so much easier for us today!

We received great help from Darren. He went over and above to help us in selecting correct kit for DoE expedition.

Darren was brilliant serving my grandson and I this week (9 April 25). Professional, so knowledgeable, and helpful with loads a constructive advice for a 15 year old about to go on a world challenge to Albania involving trekking, camping and 40 degrees F. I shall be feeding back his constructive suggestions to the rest of the team. What a star!

Impeccable service from both staff members who were working the day we went in. Especially for Darren who helped my husband with a pair of walking boots. Very friendly and helpful. Nothing was too much bother for him. Would definitely recommend visiting this store

Big thank you to Darren who helped me find vegan hiking boots. He gave me 3 different types of boots to try on and had no problem getting different sizes when they were too small.
He was very knowledgable and knew the key differences between each boot which really helped me make my decision

Very friendly staff, Darren was lovely and helped us pick out some nice bags out and showed us how to do them up properly

We walked into the shop wanting to buy a backpack for travelling and straight away got directed to the perfect one. Darren was amazing helping me fit it perfectly and getting me to walk wearing it many times. He also added weights to make sure it was correct. Thanks so much for a great experience!

Darren very helpful but not in a pushy way. Had to try on a couple of items and ask a few questions about the shorts and he was able to give clear answers. Felt he was there to advise not just sell stuff - which actually made me feel confident about purchase