Ordering online fairly simple. Confirmation of order good. Did download app to see where order was but felt could have done something themselves. Order arrived at shop ok and within expected timescale... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Store is well stocked and staff always go above and beyond to help, whether it's getting the right sizing or recommendations for kit. Wide range of prices in store and good selection of recognisable b... Voir plus
L'entreprise a répondu
Attended to as soon as I walked in without any pressure or expectation by the staff. Very helpful and easy mannered staff who make using the store easy. I found exactly what I was looking for and prog... Voir plus
L'entreprise a répondu
Visited looking for walking shoes, young man who advised us was knowledgeable and very pleasant!
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements et d'articles de plein air
- Magasin de vêtements de sport (activewear)
- Magasin de sacs et de valises
- Magasin de matériel de camping
À propos de Millets - Whitehaven
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Coordonnées de contact
19/20 King Street, CA28 7LA, Whitehaven, Royaume-Uni
- 01946 760655
4,9
Excellent
576 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent customer service
15 avril 2024
Réponse de Millets - Whitehaven
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Lovely staff great shop.
The two lads working today were absolutely lovely, very helpful, knowledgeable and always provide a good laugh. Cannot recommend enough.
Great NHS discount and charity donation that actually goes to charity. The staff members knew how much went to which charity last month including everything the charity does. I love the 20p optional charity donation via card payment.
The shops is always kept nice and clean. Stylish window designs and well stocked.
14 avril 2024
Avis spontané
Réponse de Millets - Whitehaven
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Excellent service with knowledgeable…
Excellent service with knowledgeable staff
12 avril 2024
Avis spontané
Réponse de Millets - Whitehaven
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Visited looking for walking shoes
Visited looking for walking shoes, young man who advised us was knowledgeable and very pleasant!
13 avril 2024
Avis spontané
Réponse de Millets - Whitehaven
Hi,
Thanks for taking the time to leave us your review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Millets Customer Care Team
Wonderful people
Excellent friendly service, as always I wouldn't purchase from anywhere else.
13 avril 2024
Avis spontané
Réponse de Millets - Whitehaven
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Helpful and friendly staff
Went in looking for a pair of walking boots and found the staff to be very friendly and helpful. Talked me through the range of boots they had and helped he pick the right pair for my budget.
30 mars 2024
Avis spontané
Réponse de Millets - Whitehaven
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
Réponse de Millets - Whitehaven
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Really helpful staff when choosing…
Really helpful staff when choosing products.
21 mars 2024
Avis spontané
Réponse de Millets - Whitehaven
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Réponse de Millets - Whitehaven
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Really helpful & knowledgeable staff…
Really helpful and knowledgable staff helped with this purchase. Always friendly to the dog too!
18 mars 2024
Avis spontané
Réponse de Millets - Whitehaven
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Ryan and Steven were excellent 👍 thank…
Ryan and Steven were excellent 👍 thank you very much for your outstanding customer service and knowledge!!!
16 mars 2024
Avis spontané
Réponse de Millets - Whitehaven
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
The staff in the whitehaven branch are always helpful…
The staff in the whitehaven branch are always very helpful and pleasant. They are knowledgeable about their products. It's always good to get a discount with a national trust membership card. All in all, a very good shop with great staff.
6 mars 2024
Avis spontané
Réponse de Millets - Whitehaven
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Helpful Leanne. Whitehaven store.
I visited the store on 6th Mar 24. Leanne went out of her way to help me from the minute I walked in. She politely asked if I needed any help without being right in my face, then proceeded to spend time with me, when I asked for it. Leanne spent time making sure that I got the right product to suit my needs. The store is a great asset to Whitehaven and I hope it remains open. I know I wouldn't have got that same excellent customer service online and no doubt would have been put off buying the product without seeing it in person and having the expertise of Leanne's knowledge. 5 *
6 mars 2024
Avis spontané
Réponse de Millets - Whitehaven
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff - a great help :)
5 mars 2024
Avis spontané
Réponse de Millets - Whitehaven
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Réponse de Millets - Whitehaven
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Excellent staff at Whitehaven store
Excellent staff at Whitehaven store. The two gentlemen were very kind and helpful, thank you for being so nice during our visit today.
25 février 2024
Avis spontané
Réponse de Millets - Whitehaven
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Excellent service
Excellent service, the staff were very happy to help and were very knowledgeable. Highly recommend.
24 février 2024
Avis spontané
Réponse de Millets - Whitehaven
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Very welcoming staff
Very welcoming staff
nothing too much trouble.
advised on purchase in store / online & refund ended up purchasing what I went in for.
Value for money & good quality.
24 février 2024
Avis spontané
Réponse de Millets - Whitehaven
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
Awesome service- staff went out of…
Awesome service- staff went out of their way to serve us!! Thank you
24 février 2024
Avis spontané
Réponse de Millets - Whitehaven
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Staff were absolutely lovely and…
Staff were absolutely lovely and helpful, made my experience not feel rushed and got me a fabulous coat that fit perfectly. Amazing shop.
24 février 2024
Avis spontané
Réponse de Millets - Whitehaven
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
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