Mitre 10 New Zealand Avis 

The staff was very helpful and also very knowledgeable in the department being able to help me locate exactly the tool and also share a bit of an explanation on the tool itself Very kind and helpful, especially the mitre 10 mega in Taupo

Mitre 10 Henderson Megastore staff are so kind and welcoming. All staff members are so full of knowledge and approachable.

A big shout out to the staff who took me around to get my drilling tool set sorry I forgot your name. You are very kind person.

The redemption for dealt tools is an absolute farce. When you go online to redeem your bonus item the dewalt response is that it may take up to 2 months. When I contacted Mitre 10 they kept trying to fob me off to dewalt,l but I did not buy the item from dewalt and I have a contract with mitre 10. Mitre 10 are required to meet the terms of the contract, that is supply the bonus item within a reasonable timeframe which is not 2 months.

MITRE 10 ON LINE SHOPPING FOR CHB IS ABOMINATION ...... EVERY SECOND PLANT ONLINE IS NOT AVAILABLE AT CHOSEN STORE WAIPUKURAU. ITS A WASTE OF TIME THEY HAVE ON LINE SHOPPING BECAUSE THEY DONT HAVE THEM ANYWAY SO ITS A WASTE OF TIME GOING IN STORE SO I TRAVE TO NAPIER AND HASTINGS AND TOTALLY GIVE THE FRIGIN STORE A BIG MISS...ABSOLYTUELY DISGRACEFUL ...THEY SHOULD TAKE THE PLANTS NOT IN STOCK OFF LINE BUT THEY KEEP THEM ON LINE TO FOOL CUSTOMERS THEY HAVE GOOD SALES ....WHAT UTTER RUBBISH AND IT DOES NOT MAKE A DIFFERENCE WHAT SEASON YOU WANT TO BUT PLANTS THEY HAVE ABSOLUTELY ZILCH...SO I BYPASS THE DAMN STORE ALL TOGETHER.....

I bought a mixer tap during a clearance sale, but the item did not include the connector hoses. The salesperson assured me that I could buy the hoses separately. Since my purchase, I've struggled to find the 12mm male fitting hose. I've received several excuses but no resolution. It’s frustrating because there’s been no offer for a refund either. It feels like their gain is my loss, and that seems to be their attitude.

Be very careful when purchasing items on clearance. There’s no guarantee or resolution provided. It seems they deliberately sell items without ensuring they can supply the necessary parts. They consistently deny this and refuse to take any responsibility.

Four weeks ago, I ordered the Garden Shed 3.03 x 1.53m with the right base, and today, I picked it up. My order has been sitting in the warehouse for the last two weeks, and no one has rang me about it. I tried to ring but to no avail. I have to go in myself and query for it. When I took the shed home, I realised it wasn't the right one; it was half the size I ordered. I was given the wrong one. I ended up refunding.

Went to but a tap today at their store opposite the main building. I couldn’t find the one I was looking for, waited until after the staff member had finished serving lady at the cash register. I asked her for assistance and she came over, had a quick look in the area I’d looked at. I said I’d seen some online and provided a price range.

There was an older lady that had just walked in and we were the only customers in there. The staff member told the older lady she would be with her shortly, and told me to look it up online for the SKU number said she was going to serve the other customer. Hang on, I thought I was a customer too? Her dismissive attitude made me feel really unwelcome and unimportant! I walked out of the store embarrassed and upset with the experience. If I wanted to shop online I would’ve stayed home at my computer. Instead, I went to the store with the intention of buying a tap so that I could install it myself over the weekend. Unfortunately I left without one which was inconvenient.

MITRE 10 KAPITI MEGA STORE. Unless you know what you want and have found its location on the app, do not go here. You will spend a ridiculous amount of time in this huge store looking for an assistant who can advise you on products. The shelf stockers did not know. The five women laughing and hanging out at Customer Service did not know, although one did try to help by guessing that item A was probably better than item B. I can guess myself, thanks. If you find a person who knows about tools and building, do not let them go. A guy did ask if I needed help with cuphooks (!) and I was silly to let him go. The women in Gardening are helpful.

Very poor , would not cut 4m wood into smallr sections. I emailed the store to ask if this was policy. They responded it was, i said it wasn't good enough and would go elsewhere in future. Got a really condescending "thanks for stopping by though" in a response. Would no longer recommend Mitre10 to anyone and am disgusted by their so called customer care.

I had a terrible experience at onehunga Mitre10 due to the unprofessional and disrespectful attitude of a staff member named Waldron. From the moment I walked in, his tone was rude and dismissive. When I questioned why he was speaking to us that way, his response was simply, “That’s how I am.”

I originally purchased a product for $530 in 2022. After minimal use, it became faulty in 2023 and took over six weeks to repair. This morning, the same issue happened again, which makes me question whether the product was ever properly fixed. When my husband politely asked if the repair request could be processed quickly, Waldron sarcastically replied, “I am a slow typer.” His behavior was completely unprofessional and unacceptable.

What’s even more disappointing is that his manager, Paul, was present and didn’t seem to have an issue with the way we were treated. Instead of addressing the poor customer service, he simply excused it by saying Waldron was “just trying to help.”

I can’t help but feel that the way I was treated was influenced by the fact that I wear a scarf on my head. Regardless of the reason, no customer should have to deal with this level of disrespect. If this company truly values customer satisfaction, they need to seriously reconsider who they allow to represent them. I left the store feeling frustrated and unwelcome. Extremely disappointing experience.

I can definitely relate to what Cammy Andrews is saying in the review. I too have had endless rude treatment from Whangarei Mitre 10, in particular from Kelly and Steph who always poke their stout into my returns even if i have not been served by them, they will intentionally interupt their colleague next to them at the customer service to pound a customer with degrading treatment. Personally i think Kelly, Zoe and Steph needs a shrink. Zoe at customer service who is so dishonest by defending her corrupt behavior when questioned by a manager, this happened right in front of me. All in all a shocking display of the most revolting customer service ever known to mankind. I have since stopped shopping at Whangarei Mitre 10 some months back and i will never ever return again as long as that current nonsense customer service female fools are still there. They intoxicate the place! I have seen Suzy the supervisor who is useless, she can't even control anything and just as blunt as everyone mentioned. Shut your doors Whangarei as you have no right to treat your customers so appalling. You have no idea how to operate a friendly environment. Shocking as it gets!

My wife made a exchange for a solar light at Mitre 10 Whangarei. I returned this faulty solar light which initially i charged for 2 days in the sun before turning the lighting device on, obviously the device was faulty as it only worked for not even 1 hour. When i got to the customer service counter in Whangarei to return the item, 3 very rude older ladies all attacked me at the same time accusing me of not charging the item properly, the one had the blatant audacity to procrastinate that i didn't charge the device in the sun, so the rudeness expanded as i got attacked and accused and i stood there bedazzled as if it were a court case.

The supervisor was called (i mean seriously what the heck for as it's just a $12 item to be exchanged?), supervisor was younger than the 3 ill mannerism customer service mockery workers, she too started to question me until eventually she agreed after 20 minutes to exchange it. There was mention from the customer service rude workers that if Mitre 10 Whangarei feels that the light is not faulty...then they place the item back onto their shelf for sale. Glad that came out because for all i know customers are purchasing returned faulty items and unaware of it, which seems to be very much the case with my item return.

At that point i was extremely annoyed and for me the customer who spends $2000 per month at Mitre 10 Whangarei, all i wanted to do was to exchange the faulty solar light, however this was just a rude and disrespectul slap in the face. Absolutely no consideration or appreciation towards their customer, totally unacceptable!

To wrap it up, as i returned back to the customer service counter after collecting my item exchange, the rudeness towards me started again, all i heard was 'oh well come on then' from one of the older ladies as i was called to the counter. I called the supervisor (younger lady) and explained that i was getting horrific treatment again and the supervisor also attacked me, so it's from get my item exchange to get attacked again.

The more i was trying to tell them how disgusting they are...the more they came at me with loud tones and blatant attacks full of sarcasm. Absolute nightmare experience to the rudest calibre which i will never forget.

You know what, i was going to spend $1000 at Mitre 10 on this day but only to discover a world war of attack. I walked out with my chin up knowing that i was not at fault, i got into my car and drove to Bunnings Whangarei to spend $1000 and i did. What a difference for a shopping experience, friendly staff and a welcoming atmosphere at Bunnings.

The customer service clown show guilty party at Mitre 10 Whangarei for attacking a customer with absolute antics of insanity methods: Kelly, Zoe, Steph and supervisor Suzy.

Hence, that's 4 vs 1...IMAGINE HAVING 4 RUDE LOUD TONED VULTURES IN YOUR FACE ATTACKING YOU FOR ABSOLUTELY NO REASON. NOT A GOOD LOOK AT ALL FOR THE COMPANY MITRE 10.

Visited Mitre10 Mega in Kapiti. Had excellent service from Jay in the garden tools section. If there were more people like him, life would be so easy. A big 5 stars to him and the store. Thank you!

had an outstanding experience with Mega Mitre 10 Petone when ordering my new kitchen. From start to finish, everything went smoothly, and I couldn’t be happier with the result.

The delivery was exceptionally prompt—my kitchen arrived about a week earlier than expected! When I visited the store, everything was explained to me clearly, and we even managed to reduce costs on a few items without compromising on quality.

A special mention to Tyler, the kitchen expert, who was incredibly helpful. He guided me through the entire process step-by-step, ensuring I understood everything from start to finish. His professionalism and knowledge made the experience stress-free and enjoyable.

The price was very reasonable, the kitchen was installed on time, and it looks fantastic. I’m genuinely impressed with the quality and service I received.

I highly recommend Mega Mitre 10 Petone to anyone looking for a reliable, professional, and customer-focused hardware company. Save yourself the hassle of shopping around—just go straight to them. I’m beyond happy with my new kitchen!
Harish
Wellington

I ordered some outdoor furniture from Mitre10 Waihi to be delivered to Whangamata and though they were a little bit uncertain on certain processes (hence the 4 star instead of 5) I found everyone really pleasant to talk to as all communications was over the phone. Had to keep ringing up, as a lot of detail kept being missed, but it all came together. Transaction not totally complete at time of writing as still waiting on delivery and airpoints which was missed during initial time of payment, but I just wanted to express the thankfulness of dealing with such pleasant people.

Today whilst Shopping at Mitre 10 Palmerston North we required assistance to have a plywood panel cut to size,Jeremy? Gregory ? (It's a age thing with remembering names) went above and beyond good service,with his help and technical knowledge and also loaded the panel into our car in the car park without which we would have been lost,thank you Jeremy.
David and Cathy Kelly Taihape

Have no problem with mitre 10 Rangiora, particularly the garden department. Staff very helpfull. Customer service counter were good in replacing a returned goods despite not having a purchase receipt.

Mitre10 Petone Unbelievable Height of Rudeness

Went to buy L brackets sought help from Customer Service - young man old guy - both chatting. I wait patiently young guy asks if he could help I ask which aisle is L brackets. He's about to answer old guy interrupts says he'll show me takes a few steps in the direction of the aisle with me in tow then stops turns around & continues conversation with young guy from a distance Young guy looks at me I repeat the question he says aisle 31 I thank him then off I go. Old guy is then hot on my heels catches up with me by L brackets and tells me I'm rude! He then very quickly gets corrected - I'm a customer it is the height of rudeness to keep me waiting while he decides to continue his conversation - unbelievable. He is then told to leave me alone & go back to his conversation (he obviously ran after me just to abuse me - so much for the important conversation)! So he's both rude and abusive. If people aren't interested in helping customers why do they choose retail? You are there to serve customers who pay your wages via products sold - gossip should be done in your own unpaid time!

Wandering around the store and spotted Orbit Lighting Mushroom Solar Light 13cm: $11.98.
Bought one for a friend. Now have all 4 for our garden! They are mesmerizing to watch and are different. The colour changes arent fast giving time to enjoybthem. As per usual our staff at Mitre10 Te Awamutu were their usual awesome selves!

As always, your employees make Mitre10 a ‘great’ shopping experience. Notwithstanding the choice of Goods. However, in this particular instance I wish a ‘shoutout’ to an absolute gem Mr. Waldron Reti from Mitre10 ONEHUNGA. Good grief, not only gifted with good looks, but a Salespersons attitude to die for! Helpful, kind and cared. I repeat that...CARED. Wish my Company had something to interest him. I would ‘headhunt’ him off Mitre10 without a second thought...