In 25 years of buying cars and owning loads this has been the worst experience ever buying a new car. The company was fine until the deposit was paid then literally absolutely useless. 6 times w... Voir plus
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Lisez les avis des autres
I had high expectations having read the Luscombe website. Although the sales executive was pleasant and knowledgeable. The car buying at Luscombe, on the day, was similar to my experience of other car... Voir plus
L'entreprise a répondu
Very disappointing experience with Luscombe Mitsubishi, particularly regarding Mitsubishi Extended Warranty work. I booked my Mitsubishi into Luscombe for faults to be investi... Voir plus
Had an awful experience with Luscombe Suzuki and their sales department. A lesson in how not to treat people that says a lot about their attitude to doing business. I phoned them around 11am one m... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- aussi dans
- Concessionnaire Mitsubishi
- Garage automobile
- Prestataire de transport automobile privé
Informations provenant de diverses sources externes
Luscombe Mitsubishi Leeds - The Premier Mitsubishi Dealer for Leeds and West Yorkshire, with over 100 approved used cars to choose from, plus full service, parts and MOT depts. Winners of many industry awards, a business built on customer service as demonstrated with reviews across many independent websites. We are located conveniently close to the M621 for customers from Bradford, York, Wakefield, North and South Yorkshire. Our unique culture is what sets us apart, “We Won’t Sell You a car, But We Will Help You Buy One” is clearly how customers want to buy cars.
Coordonnées de contact
Low Road, LS10 1QR, Leeds, Royaume-Uni
- 01132776099
- sales@luscombemotors.co.uk
- www.mitsubishileeds.co.uk
1,5
Mauvais
146 avis
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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
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Great service made a phone call and the…
Great service made a phone call and the car was collected from home, taken away and then when the service was completed delivered back to our home fantastic service and a big thankyou to the team at Luscombe
1 août 2021
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Réponse de Luscombe Mitsubishi Leeds
Thanks very much Janet for your great review which I have shared with the service team. We all really appreciate feedback, which is vital to ensuring we are providing an after sales experience with a difference. Thanks very much for your custom and for letting us know we are getting it right - Thanks again Robin
I don't worry about moting anymore.
Robin, Sarah, Phil and the entire team are simply fabulous. I don't worry about motoring anymore. They sort things out from start to finish. Always on time, always to a high standard and always with a smile.
23 juillet 2021
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Réponse de Luscombe Mitsubishi Leeds
Thanks very much Martin, delighted you enjoyed our culture, I think it's very important and your comments confirm it. Thanks very much for your custom, and I will pass on your comments to Sarah and Phil and the rest of the team. Thanks again Robin
Car had to be recalled due to a disc…
Car had to be recalled due to a disc problem.
I was given a date & time that worked for me.
Nothing is ever to much, they call and advise any issues, call when the car was ready for collection, cannot fault the service given.
23 juin 2021
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Réponse de Luscombe Mitsubishi Leeds
Thanks very much for sharing your experience Beverley. I’m pleased to read your feedback – it’s exactly what I want to hear from customers! I really appreciate your custom and thank you for taking the time to leave this review –All the best Robin
My 2nd purchase in 2 months
My 2nd purchase in 2 months. The customer service from Robin, Tim and Faz was superb as indeed was the deal, even though we live over 240 miles away.
15 juin 2021
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Réponse de Luscombe Mitsubishi Leeds
Thanks very much Catherine, the fact you are 240 miles away speaks volumes for the team, and our ethos, and I am so happy we lived up to or even exceeded your expectations. Thanks very much Robin
New door mirror
New door mirror, ordered, delivered and fitted with total satisfaction.
Thankyoi
9 juin 2021
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Réponse de Luscombe Mitsubishi Leeds
Thanks David for your feedback- Unfortunately accidents do happen but we are always happy to help! Thanks again Robin and the MG team
I have been driving for over 60 years…
I have been driving for over 60 years and lost count of the number of " haggles " that I have had in car showrooms. My visit to Luscombes was like a breath of fresh air, from start to finish, Shaun was very helpful without being pushy, and as it says in the showroom ,really did help me buy a car. A fair price for my old car, a talk through of the new one,and job done. I have no hesitation in saying visit Luscombe.
3 juin 2021
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Réponse de Luscombe Mitsubishi Leeds
Thanks very much Terry, your experience is exactly what we strive to achieve, so knowing we really do help you buy rather than sell you a car, is wonderful reassurance, not just for what car buyers want, but also that we do as we say. Your feedback is really kind, and I will pass on my thanks to Shaun and the team for a job well done. Many thanks Robin
The salesman was excellent detailing…
The salesman was excellent detailing every aspect of the Mitsubishl cars available, ordering was done without any fuss and even helped me change my address on line for me as I was having problems after moving house.
The Eclipse Cross I chose is a beautifully styled car and is a dream to drive with every driving aid at hand.So pleased I chose this car.
.
16 mai 2021
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Réponse de Luscombe Mitsubishi Leeds
Thanks very much Nick, your experience is exactly what we strive to achieve, so knowing we really do help you buy rather than sell you a car, is wonderful reassurance, not just for what car buyers want, but also that we do as we say. Your feedback is really kind, and I will pass on my thanks to the team for a job well done. Wishing you safe and enjoyable driving in your new Eclipse Cross. Many thanks Robin
Great Full Service!
Had a Full Service with Luscombes and was delighted to see that they keep you very informed on the status and health of your vehicle and even send a video which explains all their checks for you! As a customer it’s nice to see as it’s very reassuring. Car had been cleaned inside and out! Service was great and they were very helpful, would definitely recommend and use again for the future!
4 mai 2021
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Réponse de Luscombe Mitsubishi Leeds
Thanks very much Rhianna for your brilliant feedback - we really appreciate you letting us know we are getting it right in these challenging times and we are delighted that you will be using us again in the future. Thanks again Robin
Best Service bar none
Excellent service never fails to provide 110% satisfaction.
22 avril 2021
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Réponse de Luscombe Mitsubishi Leeds
Thanks very much Malcolm, we do try our best, and it's lovely to hear how well the team look after you and your car. Thanks Robin
Very friendly & professional staff
Very friendly & professional staff, excellent service by all concerned.
29 mars 2021
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Réponse de Luscombe Mitsubishi Leeds
Thanks very much Andy for your valued custom and for sharing your very positive experience. I am really pleased you found my team so friendly and professional and we look forward to welcoming you back when you next require our services. All the best Robin
Recent service A9 HBL…
As always perfect service from the team at Luscombe Mitsubishi
I always recommend people to go visit them
25 mars 2021
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Réponse de Luscombe Mitsubishi Leeds
Thanks very much Cathy for your loyal and valued custom - you are a clear example of a customer who has become a friend and we really do appreciate your loyalty and your recommendations. We look forward to looking after your motoring requirements for many years to come. Thanks again Robin
Better service than the last main…
Better service than the last main dealer I went to. Trouble-free loan car. All paperwork present & correct when collecting the car.
18 mars 2021
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Réponse de Luscombe Mitsubishi Leeds
Thanks Malcolm for taking the time to leave this excellent review - we really appreciate your custom and your feedback. All the best Robin
Service
Had my annual service done to my MG ZS ev. All good. Easy to book in. Courtesy car provided. Free drinks in waiting area! got a video summary too!
11 mars 2021
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Réponse de Luscombe Mitsubishi Leeds
Thanks very much Tariq, that’s exactly how we like it, outstanding customer service and obliging happy staff. I will make sure all the team sees your comments, they will appreciate them. Thanks also for the feedback regarding the video - much appreciated. Thanks again Robin
Excellent customer service from Sarah and Dan
Excellent customer service from Sarah and Dan. Always keeping in touch. Very helpful, would highly recommend Luscombes to anyone who is looking for a new car, or servicing for their current car.
10 mars 2021
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Réponse de Luscombe Mitsubishi Leeds
Thanks very much Mike, that's just brilliant, and exactly what we strive to provide. It’s really reassuring to know you received such great service from Sarah and Dan. We would be delighted to reward you if you recommend us and help one of your friends buy their next vehicle. Many thanks, Robin
My experience was second to none I…
My experience was second to none I would recommend any one with a Mitsubishi or any specialized car that Luscombe work with to use them for service and MOT
16 février 2021
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Réponse de Luscombe Mitsubishi Leeds
Thank you so much Stephen for both your custom and your brilliant review - much appreciated. We do try our best so it is great to know it is appreciated. Kind regards Robin
Great Service
Great pre visit information
Excellent video of work undertaken. Car in excellent condition when I collected.
Great Customer service!
12 février 2021
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Réponse de Luscombe Mitsubishi Leeds
Thanks so much Barry for both your custom and your very helpful feedback - I am really pleased to know that you have had such a positive experience with our Service Team, helped by the use of excellent video work. Thanks again Robin
Excellent service
Excellent service, and due to current circumstances our vehicle was collected by their driver who was pleasant and polite. We we're given a full report on work carried and emailed a short video by the mechanic. Overall we were more than happy with this experience .
8 février 2021
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Réponse de Luscombe Mitsubishi Leeds
Thanks very much Doe, that’s exactly how we like it, outstanding customer service and obliging happy staff. I will make sure all the team sees your comments, they will appreciate them. Thanks also for the feedback regarding the video - much appreciated. Thanks again Robin
Good communication and safe environment
3 février 2021
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Réponse de Luscombe Mitsubishi Leeds
Thanks very much Dr Ottman for taking the time to leave this review. These are challenging times and it is very reasssuring to receive feedback like yours to let us know our customers are happy with the steps we have taken to keep our customers and staff safe from Covid. Thanks again for both your custom and your feedback. KInd regards Robin
Good friendly service
Good friendly service , kept informed about repairs all good.
24 janvier 2021
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Réponse de Luscombe Mitsubishi Leeds
Thanks very much Richard, we do try our best, and it's lovely to hear how well the team look after you and your car. Thanks Robin
Excellent service as always
Excellent service as always. Dealing with Covid restrictions well, too.
21 décembre 2020
Avis spontané
Réponse de Luscombe Mitsubishi Leeds
Thanks very much John for taking the time to let me know about your experience and how the team looked after you. I will share your comments and my thanks with everyone, as a pat on the back goes a long way, especially at the moment. I have tried hard to ensure we can operate safely in trying times, and feedback like yours is a big relief to me that our plans are well received. Kind regards Robin
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