MM Multiservice/Hvam Have & Håndværk Avis 25

Godt arbejde så på en weekend

Vi havde Multiservice/Hvam til at udføre 2 opgaver hos os. Alle aftaler blev overholdt, uanset om det krævede 10 arbejdstimer i træk. Hertil er de meget service minded i deres løsning af opgaven. Jeg bruger dem gerne igen.

Vi har brugt MM Multiservice 2 gange det seneste år, først til en støttemur og dernæst en ligusterhæk.
Vi er fuldt ud tilfredse med deres måde at håndtere opgaverne på fra start til slut.

Hurtig svar på forespørgsel, kort ventetid, flot arbejde, flinke fyre.

God service, godt arbejde og gode priser 👌👌

Et par venlige og friske fyre. Arbejdet hurtigt og godt udført.

Gode priser og godt arbejde. De kommer og låser sig ind, ordner haven og smutter igen, det er nemt og lige til at få en sommer klar have.

Flinke og effektive fyre, der udførte opgaven som aftalt til ug, og ryddede rigtig pænt op efter sig.

Fin service og udførelse på trods af at arbejdet blev flyttet et par gange, da firmaet fik udfordringer på en anden opgave. De nåede det dog inden deadline og udførte i henhold til aftale.

Søde og venlige unge mennesker, som finder en løsning på udfordringerne.

Fuldstændig useriøst. Halvdelen af arbejdet skal laves om.

You don't find many honest, hard working, reliable People here in Denmark, not as Craftmen for sure, so it was good to see that they came when they stated they would come and finished the Job on Time.

I saw some bad Reviews over here stating that the Workers are young and Inexperienced. That was NOT a big part of my Experience in dealing with them.
I would say there is a bit of Truth of them being a bit "Green", sure, but nothing that is very bad compared to older People. I for sure would NOT fault them for that.

The Job was unfortunately full of Surprises.

That started with getting Tiles which were a bit smaller than originally discussed (7cm thick instead of 8cm ... disappointing but "OK", it could have been worse) and delivered by the Tiles Company on a Truck (which was NOT what was originally agreed, I understood they would bring them here themselves, thus saving the Delivery Fee just for the Tiles).

One Issue, probably something they will remember during their Career, is that they trusted their Laser Measurement Instrument way too much !

At first, the Laser Measurement Device (mounted on a Tripod) itself failed, and we kept moving Stabilgrus back and forth without ever reaching something consistent and stable. That's why it's important to cross-check one Measurement with another one. Sure my Leveler from Harald Nyborg is not a 1mm/10m Accuracy Instrument, but if I see 5cm / 1m Slope, it's worth checking out. And indeed their Laser Device was broken.

The Second Issue was their Laser Receiver "Pole Stick" Locking Mechanism / Latch which also malfunctioned, thus we kept moving back and forth (again) the Stabilgrus since every measurement we took, the "Pole Stick" height Adjustment would change, thus making the Laser Measurement Calibration invalid.

Bad Luck happens, I cannot fault them for that, they did NOT make me pay extra for it, and hopefully they learned something useful for their Career :).

Nevertheless, besides the Delivery Fee for the Tiles (and of course the Costs associated with the Tiles themselves & their Installation - which I am NOT disputing), another Surprise on the Final Invoice was that by Magic, a Tractor + Trailer (which was not included in the initial Offer) appeared in the Final Invoice.

The Explanations on the Final Invoice were NOT reflecting the complete Cost Discrepancy and I felt there was a Lack of Transparency from their Side. I did NOT dispute the Fact that the Time taken to install the Tiles was more than originally estimated (as their Comment described). The Difference was in the Delivery Fee for the Tiles plus the Tractor/Trailer to bring the Stabilgrus here as well as to get rid of a lot of Soil. Those two Items amounted to approximatively 12% extra Costs (as stated, already adjusted for the Tiles + Tiles Installation longer Time).
They later told me that "It [the Tractor and Trailer] comes because the soil was to be disposed of. We should have been better at making that clear. But we just saw no other way out since all that soil could never have been spread out in the garden. We apologize for the lack of clarity and hope for understanding. We want the customer the best result and we assessed that we would only get that if the soil came away."

I hate Surprises. I'm not sure why they thought that it's better to leave a Customer with a bitter Taste in his Mouth rather than clearly telling him, BEFORE, what you are going to do and what's going to cost. Going in with a low Offer only to increase it afterwards, that only gives me the impression of being cheated. Which is unfortunate to be honest.

Overall they did a good Job ! Would I hire them again ? Overall the Feeling is Good, although the Decisions & Cost Overruns could have been (also as noted by their latest Reply) better communicated:
+ Hard working people
+ Soil Disposal Cost was much lower than Expected (per m3) and also the Garden is NOT full of it now, which partially (~ 50%) offsets the Cost Overrun on the Final Invoice
= Trust their Instruments too much
- Surprise in the final Invoice and the Lack of Communication about it (on one hand 12% Overrun is maybe NOT *that* bad, on the other Side it's still a big Amount)

Since there was no other Way of getting the Tiles on Time (even though I still think they could have planned that better & earlier on), one can say that the Tractor + Trailers Costs have been offset by the Cheaper than expected Soil Disposal Cost, with only the Tiles Delivery being charged as "extra", compared to what was originally expected.

God service, venlighed .

Fantastisk ihærdige unge mennesker der gør et stort arbejde for at arbejdet bliver gjort til største tilfredshed. 😃

Mega god virksomhed!

De to unge mænd, gør bare alt de kan for at gøre et godt stykke arbejde.
Og gøre alt hvad de kan for at gøre deres kunder tilfredse. Kan til enhver tid, stå inde for de to mænd og deres gode håndværk 💪🏻

Det startede skidt allerede fra dag 1, hvor man på selve dagen melder afbud grundet de ikke kan starte den maskine de skal bruge. De har åbenbart kun den ene maskine.

Jeg ville blot have lavet en rende til min hæk på ca. 100 meter i alt og der var også en del grave arbejde i haven. Det tænkte jeg var lige til, selvom de var meget unge og urutineret, var det noget de burde kunne klare, men jeg tog fejl.

Renden til hæk var så skæv at ca. det halve måtte laves om og ikke nok med det, var renden ca 80-90 cm i bredden. Den burde være på 30-40 cm. Det kunne de ikke se noget galt i. Så vi brugte selv 4-5 timer på at lave det om.

Og så til grave-arbejdet... Der skulle fjernes nok jord til få cm under flisekanten. Efter to forsøg og en masse bortkørsel af jord lykkedes det dem ikke alligevel. Inden vi nåede til 3 forsøg ophørte samarbejdet selvfølgelig. Mangel på erfaring fra de 2 unge mænd gjorde jeg nok ellers aldrig var nået i mål hvis samarbejdet ikke var ophørt.

Jeg var især træt af opkald efter opkald med dårlige nyheder og undskyldninger om det ene og det andet der ikke virker eller ikke er muligt. Jeg lagde også mærke til at flere arbejdsopgaver og regler måtte de google sig frem til.

Så konklusionen må være: Vi du undgå hovedpine og lange forklaringer om hvorfor ting ikke kan gøres, så vælg at gå med andre. Og det skal lige siges at de måtte nærmest overtales til at rydde op, efter endt samarbejde, hvilket de heller ikke kunne gøre ordentligt.

Har fået lagt 16m2 fliser af dem super fint stykke arbejde der er lavet er helt tilfreds med dem. Og vil da anbefalde dem til andre.

Er generel tilfreds med deres arbejde, de havde fået 4 stjerner hvis de detsvære ikke skulle have været tilbage 2-3 gange for at rette op på et par fejl der blev fundet. Men alt i alt okay god service de unge mennesker giver