Mocka Australia Avis 229

TrustScore 4.5 sur 5

4,5

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Absolutely love the Sadie Entertainment Unit! It looks even better in person and has really elevated the living space. The design is modern and stylish and quality solid and well-made. Such a... Voir plus

Noté 5 sur 5 étoiles

I’m so happy with this dresser! It looks beautiful in my room and gives such a clean, modern feel. The wood tone is really warm and goes perfectly with my decor, especially with neutral and pink sty... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Ordered a bed and two bedside tables. Bed arrived missing screws required for assembly. Then replacement screws took over a week to arrive. Bedside table arrived with one of the frame piec... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Prompt delivery and notification of the whole purchase and delivery process from start to finish. Items arrived as described. The mirror was a fantastic price and perfect addition to my nursery which... Voir plus

À propos de l'entreprise

Informations provenant de diverses sources externes

Mocka supplies a wide range of kids furniture, nursery and baby must-haves, and stylish products for the lounge, living room and home office. From cots to entertainment units you're sure to find something you love.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

229 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 83 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

My products delivery didn’t go to plan…

My products delivery didn’t go to plan however mocka handled the situation extremely fairly and didn’t leave me feeling like I had to go out of way to get a resolution. I think their customer service is amazing and their ability to take responsibility when something doesn’t go to plan is great; and I think more companies should review how they do business.

15 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Absolutely love the Sadie Entertainment…


Absolutely love the Sadie Entertainment Unit! It looks even better in person and has really elevated the living space.

The design is modern and stylish and quality solid and well-made.
Such a great piece for the price and quick delivery. Highly recommend if you’re looking for something functional and beautiful!

18 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

A+ Communication and Product

Prompt delivery and notification of the whole purchase and delivery process from start to finish. Items arrived as described. The mirror was a fantastic price and perfect addition to my nursery which was quite blank before. Thank you so much, Mocka!

15 avril 2026
Avis spontané
Noté 1 sur 5 étoiles

Faulty products, missing components, poor service.

Ordered a bed and two bedside tables.

Bed arrived missing screws required for assembly. Then replacement screws took over a week to arrive.

Bedside table arrived with one of the frame pieces incorrectly manufactured.

Won't be using Mocka again. I could tolerate mistakes if the customer service and resolution was timely and helpful, but it is simply not.

Issue has since been resolved, but I will not be using nor recommending Mocka to anyone.

7 avril 2026
Avis spontané
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Réponse : Mocka Australia

Hi Steffen, Thanks for sharing your experience. We’re sorry to hear this and apologise for any frustration caused. We can see our customer service team has since assisted with a final resolution. Thank you again for your feedback.

Noté 5 sur 5 étoiles

I’m so happy with this dresser

I’m so happy with this dresser! It looks beautiful in my room and gives such a clean, modern feel. The wood tone is really warm and goes perfectly with my decor, especially with neutral and pink styling.
The drawers are a great size and feel sturdy, and everything fits nicely without feeling cramped. It’s also the perfect height under my wall-mounted TV, which pulled the whole space together.
Overall, it’s such a good mix of practical and stylish – makes the room feel more put together instantly. Definitely recommend!

27 mars 2026
Avis spontané
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Réponse : Mocka Australia

Hello Kara, Thank you for your lovely review! We’re so glad the dresser looks great in your space and that you’re happy with the quality. We appreciate the recommendation!

Noté 5 sur 5 étoiles

We love the new bookcase

We love the new bookcase. It is perfect for my son’s room as a place for his books and toys! Would have purchased another but is now out of stock.

5 avril 2026
Avis spontané
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Réponse : Mocka Australia

Hello Frances, So glad to hear it was the perfect addition to your sons room.

Noté 5 sur 5 étoiles

Beautiful solid desk

Beautiful, solid, great‑quality desk. The craftsmanship is even better than I expected, especially considering I purchased it during a sale. It’s spacious, easy to assemble, and would look fantastic in any room. Highly recommend.

10 mars 2026
Avis spontané
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Réponse : Mocka Australia

Hello Kylie, Thank you for the wonderful review! We’re so pleased to hear the desk exceeded your expectations and that you found it spacious and easy to assemble. We really appreciate the recommendation!

Noté 4 sur 5 étoiles

Easy to pick up

Easy to pick up. Easy to put together. About 3 hours

3 mars 2026
Avis spontané
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Réponse : Mocka Australia

Hello MC, Thank you for your lovely feedback. Glad it did not take long for your to assemble

Noté 5 sur 5 étoiles

Fast delivery

Fast delivery. Love my Luca chair. It’s so comfortable that my Daughter has ordered one for her office.
I’m in my 70’s and I managed to put the chair together
all by myself. 👏🏻

2 mars 2026
Avis spontané
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Réponse : Mocka Australia

Hello Carrie, Thank you for your review! We’re so glad to hear you’re loving your Luca chair and that assembly was easy for you. It’s great your daughter has ordered one too!

Noté 5 sur 5 étoiles

Beautiful products

Beautiful products, I bought from a baby gift registry and the online process was simple enough. The delivery was very prompt also.

20 février 2026
Avis spontané
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Réponse : Mocka Australia

Hello Kylie, Thank you for your review! We’re so glad to hear the registry process was simple and that your order arrived promptly.

Noté 5 sur 5 étoiles

Jolt Drawers

We purchased the jolt drawers recently. They were easy to put together due to good instructions, and are very sturdy! The drawers are also nice on the inside as well and slide in nicely. Highly recommend

1 mars 2026
Avis spontané
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Réponse : Mocka Australia

Hello Haylee, Thank you for your review! We’re so glad to hear the Jolt Drawers were easy to assemble and that you’re happy with their sturdiness and smooth drawer function. We appreciate the recommendation!

Noté 3 sur 5 étoiles

The Cove Six Drawers is very good once…

The Cove Six Drawers is very good once assembled. My only concern was the visual instructions were not accurate. I sought advice via their contact centre by phone then by email. I had to physically go into the distribution centre to get the help I needed. I did feel they listened to my feedback and as I understand it the instructions will be updated. Otherwise a very good product which looks great in my son’s bedroom.

25 février 2026
Avis spontané
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Réponse : Mocka Australia

Hello Kerrina, Thank you for your feedback. Glad our team was able to help further.

Noté 4 sur 5 étoiles

Mostly really good beginning to end

Mostly really good beginning to end! Love some pieces and less so others.. possibly some user error with the doors being crooked

18 mars 2026
Avis spontané
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Réponse : Mocka Australia

Hello Briar, Thank you for your feedback! We’re glad to hear you had a mostly positive experience and that you love some of your pieces. If you’d like any help adjusting the doors, please feel free to reach out — we’d be happy to assist.

Noté 5 sur 5 étoiles

Customer service with Mocka is always…

Customer service with Mocka is always easy and of a high standard. Delivery is quick and no fuss and products are good quality for an affordable price point. And Australian! Great all around!

11 mars 2026
Avis spontané
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Réponse : Mocka Australia

Hello KB,Thank you for your wonderful review! We’re thrilled to hear you’ve had a smooth experience with our customer service and delivery, and that you’re happy with the quality and value of our products. We really appreciate your support!

Noté 5 sur 5 étoiles

Mocka - best products and easiest flat packs ever!!

I had the best experience buying from Mocka. Effortless shopping, items arrived within the week and they were the easiest and best quality flat packs I’ve ever put together. Will definitely use your company again and recommend to others.

23 février 2026
Avis spontané
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Réponse : Mocka Australia

Hello Rebecca, Thank you for your fantastic review! We’re so glad to hear you had an effortless shopping experience and that the flat packs were easy to assemble and high quality. We really appreciate your recommendation and look forward to helping you again!

Noté 1 sur 5 étoiles

I ordered a cot last year it is one the…

I ordered a cot last year it is one the converts to a toddler bed. Not once was I advised I only had 12 months from date of purchase to get the conversion parts now they are telling me it’s discontinued and they won’t be getting the parts in again. What a joke considering I spent $1500 with this company now I have a useless cot and my son has no toddler bed. Ridiculous won’t ever buy from here again and will not be recommending to any of my friends.

12 mars 2026
Avis spontané
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Réponse : Mocka Australia

Hello Jess,

We appreciate your feedback. We would always recommend to purchase the conversion at the time of purchase if your intention is to convert the cot later on.

Kind Regards - Jess

Noté 5 sur 5 étoiles

Great Service

The order and delivery was well communicated and fast, quality and look of product was excellent.

2 mars 2026
Avis spontané
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Réponse : Mocka Australia

Hello Nat,

Thank you for your lovely feedback! Glad your happy with your new unit.

Warm Regards - Jess

Noté 5 sur 5 étoiles

Great quality and experience.

Kept me updated about my order. Delivery was great, they made sure to store it under cover as it was raining. Quality of the bunk bed is great. Very sturdy.

10 mars 2026
Avis spontané
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Réponse : Mocka Australia

Hello Monique,

Thank you for the great review! We’re glad everything arrived safely and that you’re happy with the sturdy bunk bed.

Warm Regards - Jess

Noté 5 sur 5 étoiles

Always easy with Mocka

Easy purchase and fast delivery. Easy to put together, great instructions. Purchased for a bedroom storage/makeup station. It’s perfect!

16 février 2026
Avis spontané
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Réponse : Mocka Australia

Hello Anna,

Thank you for the great review! We’re delighted it’s perfect for your space and that assembly was easy.

Warm Regards - Jess

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