Customer Feedback Survey Thank you! We appreciate your feedback. Please take a minute to share your review. You can copy your review text below and follow this link: Both Karen and Michelle were e... Voir plus
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Établissement
Changer d'établissement293 Cyncoed Road, CF23 6PA Cyncoed, GB
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Lisez les avis des autres
The Cyncoed team were professional, friendly and replied swiftly to texts, emails. Inevitably there are issues that emerge during the process but these were overcome. Zoe in particular impressed me a... Voir plus
L'entreprise a répondu
I wanted to take some time to write a review of how impressed I was with a property viewing in Cardiff with Lucy Warden from Mogine James Cardiff today. Lucy was so helpful, able to answer my question... Voir plus
L'entreprise a répondu
The staff member of Moginie James, Zoe was excellent, attentively listening to our idea of an 'ideal' tenant and the next day she delivered one. I am not saying she will always be so quick in finding... Voir plus
À propos de l'entreprise
À propos de Moginie James - Cyncoed
Écrit par l'entreprise
Founded in 2001, Moginie James is an award-winning estate and letting agent with three branches in Cardiff. Our expert team is passionate about property and our clients' needs are always at the heart of everything we do.
FREE instant online valuation
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Moginie James customers can get everything they need under one roof.
Trusted by Cardiff for over 20 years
Écrit par l'entreprise
- Whether you're looking to sell or let, you can rely on Moginie James to get you there.
Coordonnées de contact
293 Cyncoed Road, CF23 6PA, Cyncoed, Royaume-Uni
4,8
Excellent
118 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Viewing of a property
I had a viewing of a property scheduled with Moginie James. As I couldn't come in person, they arranged it virtually for me via video call. Zoe called me on time and showed me the whole property in detail taking her time. It was all in all a very professional experience.
8 avril 2026
Avis spontané
Réponse de Moginie James - Cyncoed
Dear Aamir Bhatti
We greatly appreciate your 5-star review and the time you took to share your experience with Zo. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Zoe was excellent
Zoe was excellent, professional and helpfully answered all questions.
Well done.
7 avril 2026
Avis spontané
Réponse de Moginie James - Cyncoed
Dear Michael, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Zoe. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
Zoe was absolutely fantastic
Zoe was absolutely fantastic! Her professionalism, prompt and great communication, helpful nature made finding our place a smooth process. Highly recommend working with her 😊.
31 mars 2026
Avis spontané
Réponse de Moginie James - Cyncoed
Dear Ruth Abisola
We greatly appreciate your 5-star review and the time you took to share your experience with Zoe. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Zoe is very professional very quick…
Zoe is very professional very quick with replying and no hestitation answering any questions I had about the property I went to view a property and the next day by 12 my offer was accepted.
Thank you for all your hard work
20 mars 2026
Avis spontané
Zoe was super helpful throughout the…
Zoe was super helpful throughout the process! She answered all my questions which was amazing and super helpful. Thanks Zoe!
16 février 2026
Avis spontané
Réponse de Moginie James - Cyncoed
Dear Mo We greatly appreciate your 5-star review and the time you took to share your experience with Zoe. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Zoe was exceptionally professional
Zoe was exceptionally professional, supportive, and highly responsive throughout the entire lettings process. She guided us step by step, followed up promptly, and made what could have been a stressful experience smooth and straightforward. Her attention to detail and clear communication were greatly appreciated.
3 février 2026
Avis spontané
Réponse de Moginie James - Cyncoed
Dear Dr.othman Rashed Ahmed Alzahra We greatly appreciate your 5-star review and the time you took to share your experience with Zoe. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Zoe Pedersen was Extremely helpful
Zoe Pedersen was Extremely helpful.
Very quick with her responses, always happy to help with any questions we had. She made the process so easy and stress free.
Zoe was polite, professional and really friendly which we really appreciated!
26 janvier 2026
Avis spontané
Réponse de Moginie James - Cyncoed
Dear Courtney Bartley We greatly appreciate your 5-star review and the time you took to share your experience with Zoe. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Zoe pedersen Elli mai collins
Zoe Pedersen and Elli Mai Collins were incredibly helpful, fast, and genuinely nice throughout the whole process. They made the property viewing smooth and stress-free, and they kept us fully up to date at every step. Their communication was excellent, and they were always happy to help with any questions we had.
We really appreciated their professionalism and friendly approach — highly recommend!
21 janvier 2026
Avis spontané
Réponse de Moginie James - Cyncoed
Dear J Parry, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Elli and Zoe. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Excellent customer service
Zoe Pedersen and Elli Mai Collins have been wonderful. From the date we went for viewing @ Birchgrove and completing references, we received excellent customer service from the team. They were polite, professional, and took time to explain everything clearly, which we really appreciated. Well done team🙂
15 décembre 2025
Avis spontané
Réponse de Moginie James - Cyncoed
Dear Taiwo Osunmakinde We greatly appreciate your 5-star review and the time you took to share your experience with Ellie, Zoe and the team. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
They don't deserve even a one star…
They don't deserve even a one star ,shi*T company do not work with them ,do not rent any property with them or to them ,they're a scammers basically they gave us a property saying it's it's been refurbished,when we move in was all dusty as well as cobwebs,the kitchen was greasy had to spend all day sorting it out.At the end of our contract we left the house in almost pristine condition ,we just had some mold on the wall and rust in the wardrobes cuz the house didn't had good airflow ,so mold was coming occasionally back even though we were cleaning it constantly,they charged us 300£ for the rusty wardrobe rail and the mold which we couldn't stop preventing from happening.The shower room had crack tiles which led to mould developing at the back wall at the one of the room as it was next to it which we reported on time but...
6 août 2025
Avis spontané
Réponse de Moginie James - Cyncoed
Dear Velizar Penev
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
Excellent Experience
As a landlord who has had negative experiences with past agents, working with the team at Moginie James - Cyncoed to was excellent. The team were supportive, clear and communicative throughout.
18 décembre 2025
Avis spontané
Réponse de Moginie James - Cyncoed
Dear Becky, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
I had an excellent experience with this…
I had an excellent experience with this letting agency. From the very first contact they were responsive, professional, and genuinely helpful. Every question I had was answered clearly and quickly, and the whole process felt smooth and well-organised.
10 décembre 2025
Avis spontané
Réponse de Moginie James - Cyncoed
Dear Kitti Kotorman, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Renting a property in Thornhill
The Cyncoed team were professional, friendly and replied swiftly to texts, emails. Inevitably there are issues that emerge during the process but these were overcome. Zoe in particular impressed me as an individual at the start of her career. Whatever it is that MJ is doing as a company it is working! I am a landlord and seller client and the service offered means I won't be going anywhere else in future.
Damian Clarke
26 novembre 2025
Avis spontané
Réponse de Moginie James - Cyncoed
Dear Mr Damian Clarke We greatly appreciate your 5-star review and the time you took to share your experience with Zoe and the team. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Had a wonderful experience with the…
Had a wonderful experience with the company and was particularly well looked after by one of the agent's Elli, she was very quick with her responses and always professional and helpful even despite the fact we had decided to go with a different property she remained helpful and polite throughout, I highly recommend them
4 novembre 2025
Avis spontané
Réponse de Moginie James - Cyncoed
Dear Iwan We greatly appreciate your 5-star review and the time you took to share your experience with Eli. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Great service from start to finush
Elli and the rest of the MJ team could not have been more helpful when we let our house for the first time. From start to finish Elli was on hand to guide us through the whole process. Definitely recommend 🙂
17 novembre 2025
Avis spontané
Réponse de Moginie James - Cyncoed
Dear Laura Morgan We greatly appreciate your 5-star review and the time you took to share your experience with Elli and the team. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Zoe at Moginie James (Cyncoed) was…
Zoe at Moginie James (Cyncoed) was fantastic. Professional, punctual, and genuinely helpful throughout our viewings. She answered every question clearly, offered honest insights about the area, and never rushed us.
10 novembre 2025
Avis spontané
Réponse de Moginie James - Cyncoed
Dear Ajay Kumar V K We greatly appreciate your 5-star review and the time you took to share your experience with Zoe. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Elli was extremely helpful in our…
Elli was extremely helpful in our process of finding a house, her response were very quick and efficient l, helped through every step of the way and made to keep us updated about everything. When you call the office they pick up the calls really quickly and make sure to direct you to exactly what you need. Marvellous service honestly
5 novembre 2025
Avis spontané
Réponse de Moginie James - Cyncoed
Dear Runyararo .We greatly appreciate your 5-star review and the time you took to share your experience with Elli. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
was looking for a flat and first one we…
was looking for a flat and first one we found was amazing and zoe did an amazing job helping us get it in a short amount of time
6 novembre 2025
Avis spontané
Réponse de Moginie James - Cyncoed
Dear Jake Letherby We greatly appreciate your 5-star review and the time you took to share your experience with Zoe. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Thank you Elli and Zoe for your help
Thank you Elli and Zoe for your assistance and customer service, Thanks guys for your help it’s very appreciated.
Kind regards Stephanie.
6 novembre 2025
Avis spontané
Réponse de Moginie James - Cyncoed
Dear Imade Stephanie Nkiruka We greatly appreciate your 5-star review and the time you took to share your experience with Elli and Zoe. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Great!!
I am really happy and very impressed with Zoe, she made this whole process really easy and was really helpful with everything and I really appreciate it.
4 novembre 2025
Avis spontané
Réponse de Moginie James - Cyncoed
Dear Kenzzziee Cod We greatly appreciate your 5-star review and the time you took to share your experience with Zoe. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
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