I’m a disappointed and upset and feel I was lulled into making a decision that I should have not made. I’m an intelligent person , I think, but it shows what happens when you’re being influenced. I vi... Voir plus
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Lisez les avis des autres
Beautiful jewellery. I purchased a personalised bracelet as a birthday present for a friend and the piece was stunning. Such a lovely gift. There was a tiny issue with the engraving which was re... Voir plus
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first time shopping from this site, My First Diamond Kiss earrings are perfect, a gift for my 6yr old Granddaugher, so pretty. Packaging was lovely with all the added touches of a gift bag and ribbo... Voir plus
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Very impressed, have ordered before and this time Royal mail lost my order. I notified Molly Brown and they replied immediately and sent out a replacement next day delivery so it didn't ruin us giving... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Founded in 2006, Molly Brown London was dubbed 'Tiffany for girls' by VOGUE. We believe every piece of jewellery given to a girl should represent timeless British luxury. Designed in London with impeccable attention to detail, our collections combine simplicity and sophistication. All pieces are adjustable, ensuring they’re cherished for years. Molly Brown London is an Assay Assured Retailer, and our jewellery is tested by Bureau Veritas, with CPC and CPSC certifications.
Coordonnées de contact
London, Royaume-Uni
- customercare@mollybrownlondon.com
- www.mollybrownlondon.com
3,7
Moyen
49 avis
A répondu à 100 % de ses avis négatifs
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Upset and disappointed in this shop
I’m a disappointed and upset and feel I was lulled into making a decision that I should have not made. I’m an intelligent person , I think, but it shows what happens when you’re being influenced. I visited the York shop looking for a mother of the groom dress. I’ve had some health issues so was very conscious of my weight and anxious about my appearance, this allowed me to be influenced. The choice was limited for my size, 14, but I did find a lovely dress. But I kept saying it’s too big in the bust. The shop assistant kept saying a bra will fix it, I kept saying I don’t think so, she also said no one will know. She persuaded me, but when I got home and looked into it, a bra will not fix it. You could say it was my own fault for going along with it, but they are the experts. This was only three days ago and the dress has not been warn and is still in the dress case. I have telephoned the shop to be told no refund , exchange only. This cost almost £700. I am happy to try and find another dress but the shop had so few options I’m now worried that I have wasted the money. I do feel stupid but also let down. This should have been a happy event, so I would advise anyone using this shop to be careful, they want your money not your repeated loyalty. The shop assistants seemed nice but now I reflect they did not listen to my concerns and lulled me into making a stupid purchase.
9 mai 2026
Avis spontané
Réponse de Molly Brown London
Dear Debbie,
I believe there has been a case of mistaken identity.
Molly Brown London is an online-only children’s jewellery brand. We do not have a physical shop in York, and we do not sell mother-of-the-groom dresses.
It appears your experience was with a boutique of a similar name. As we are a completely different company, would you mind removing this review from our profile? Reviews are very important to small businesses, and we would hate for our jewellery brand to be penalised for an experience at a clothing store we are not affiliated with.
We truly hope you are able to resolve the issue with the correct shop and find a dress that makes you feel confident for the wedding.
Kind regards,
Caroline
I ordered my daughter a cross bracelet…
I ordered my daughter a cross bracelet for her holy communion on Sunday and the package came on the Friday and it was beautifully packaged but on opening it, it was not the right order it was beautiful but not what I needed for the day so as you can imagine the panic; so I left a message with the customer service and they were brilliant within 10 mins I had a reply and they couldn’t be more sorry and organised for there warehouse to do an urgent replacement and special Royal Mail delivery with the correct item, it came on the Saturday and was just what I imagined it to be. There customer service was spot on and so was my order and my daughter loved it, I’ll definitely be ordering my children’s jewellery and keepsakes from yourselves. thank you again
8 mai 2026
Avis spontané
Absolutely delighted with this…
Absolutely delighted with this Christening Bracelet. So lovely and well made. Delivery was slow but only due to Black Friday deals and delays by Royal Mail.
16 novembre 2025
Réponse de Molly Brown London
Dear Margaret,
Thank you so much for your kind review.
We are absolutely delighted to hear that you love the Christening Bracelet. We truly appreciate your patience regarding the busy Black Friday period and are so glad the jewellery was worth the wait.
Kind regards,
Caroline
Customer Care
Molly Brown London
www.mollybrownlondon.com
A beautiful locket that we bought as a…
A beautiful locket that we bought as a Christening present for our goddaughter. When it first arrived we spotted a tiny issue with the engraving and Caroline was extremely helpful and managed to send us a replacement just in time. Excellent customer service!
20 septembre 2025
Avis spontané
Réponse de Molly Brown London
Dear Anna,
Thank you so much for your lovely review. We’re delighted to hear that the locket made a special Christening gift for your goddaughter. We truly appreciate your kind words about our service.
Kind regards,
Customer Care
Molly Brown London
What started as an exciting purchase…
What started as an exciting purchase has ended up being a waste of money! The bracelet didn’t even last 3 months without breaking! I emailed customer service to see if they could help but no, they said this has been broken by the customer! This was not the case, nothing had happened for the bracelet to break! I highly recommend that people stay away from this brand! Complete waste of money. Bracelets made by this brand are definitely not durable for children! NEVER order from this brand!
17 septembre 2025
Avis spontané
Réponse de Molly Brown London
Hi there,
We are sorry to hear of your disappointment. All Molly Brown London jewellery is Assay Assured, tested, certified, and hallmarked at the Edinburgh Assay Office to guarantee quality. Children’s jewellery is designed with safety in mind, meaning a chain will break under force rather than risk injury.
After inspection, the bracelet was found to be broken rather than faulty, so we were unable to replace it. We did suggest a simple local repair or a one-time discount towards a replacement.
We take feedback very seriously, and it is always our aim to ensure customers are happy with their jewellery. We regret that in this instance you remain disappointed, but please be assured that every piece is made to the highest standards and with children’s safety at heart.
Kind regards,
Customer Care
Molly Brown London
Réponse de Molly Brown London
Hi Richard,
Thank you so much for your kind words. We’re delighted to hear that you found ordering easy and enjoyed our customer service. We hope you love your jewellery and look forward to welcoming you back to Molly Brown London soon.
Kind regards,
Customer Care
Molly Brown London
I wish that I could leave no stars
I wish that I could leave no stars. Do yourselves a favour and buy from another company. I’m so angry at wasting £90 with them.ONCE YOU HAVE THE GOODS THATS IT. The aftercare is diabolical. So I’m reviewing them wherever I can to warn others.
30 juin 2025
Réponse de Molly Brown London
Dear Loz,
We’re genuinely sorry that your experience hasn’t met expectations.
As explained in our correspondence, the bangle is made from gold vermeil and features a 2-micron layer of 18ct gold over sterling silver—the thickest form of gold plating available and known for its durability. However, its longevity depends on how the piece is worn and cared for. The images provided showed wear and signs of manual resizing, which unfortunately falls outside the scope of what we’re able to replace, as outlined in our care guidance.
We understand this was not the resolution you were hoping for, but we always aim to assess all concerns fairly and provide honest, transparent responses.
Kind regards,
Customer Care
Molly Brown London
www.mollybrownlondon.com
I bought an angel necklace for my grand…
I bought an angel necklace for my grand daughter's christening, it was absolutely adorable with her initial on it - i will certainly be purchasing again. Thankyou
18 mai 2025
Avis spontané
Réponse de Molly Brown London
Dear Ally,
Thank you for your wonderful review. We’re overjoyed to hear that the angel necklace was a perfect addition to your granddaughter's christening and that the engraving made it even more meaningful. We truly appreciate your support and are excited that you plan to shop with us again.
Looking forward to welcoming you back soon.
Kind regards,
Caroline
Customer Care
Molly Brown London
www.mollybrownlondon.com
Terrible
Terrible. I ordered a bracelet. It was a bee that arrived the size of an ant. Customer service was terrible as I think I swore (my apologies) it wasn’t directed at the person but she replied like a robot and hung up on me you should all be ashamed as your quality is misleading. I’m so annoyed I’d give you. a minus if I couod
2 mai 2025
Avis spontané
Réponse de Molly Brown London
Dear Keith,
Thank you for your feedback.
I’m sorry to hear that you were unhappy with your purchase and that the size did not meet your expectations. Please note that the product details, including materials and dimensions, are clearly listed on the website alongside each item, and we encourage customers to refer to this information when making a purchase.
As outlined in our returns policy and as you were informed during your call, if you would like to return the item, please simply reach out to customercare@mollybrownlondon.com, and they will provide you with a return label.
Regarding your interaction with our team member who explained this to you, I would like to clarify that, in line with our policy of respectful communication, abusive language is not tolerated. This is why the call was ended.
Kind regards,
Customer Care
Molly Brown London
www.mollybrownlondon.com
Replacement
Really helpful in resolving an issue with a broken necklace and issuing a replacement
19 février 2025
Réponse de Molly Brown London
Dear Colin,
We truly appreciate you taking the time to share your feedback on our service.
Kind regards,
Caroline
Customer Care
Molly Brown London
www.mollybrownlondon.com
M experience with Molly Brow has been…
M experience with Molly Brow has been excellent
I have bought a number of pieces over the last couple of years always good quality and very good customer service
9 décembre 2024
Avis spontané
Réponse de Molly Brown London
Dear Pauline,
Thank you so much for your kind review! We’re delighted to hear that your experience with Molly Brown London has been excellent. It’s wonderful to know that you’ve been happy with the quality of our jewellery and the service provided.
We truly value your continued support over the years and look forward to helping you find more special pieces in the future.
Kind regards,
Caroline
Customer Care
Molly Brown London
www.mollybrownlondon.com
Beautiful product and amazing amazing…
Beautiful product and amazing amazing customer service. That’s how you do it ♥️ and a great example for other businesses.
Thanks a lot,
Esther
13 novembre 2024
Avis spontané
Réponse de Molly Brown London
Dear Esther,
Thank you so much for your kind words! We are thrilled to hear that you’re happy with both the product and the customer service. Your feedback means the world to us, and it’s wonderful to know we could make your experience a memorable one.
Kind regards,
Caroline
Customer Care
Molly Brown London
www.mollybrownlondon.com
Great product
The ordering simple. Delivery was very quick. The product, an engraved christening bracelet was beautiful and beautifully packaged. Customer service team were fantastic. Thank you so much.
15 octobre 2024
Réponse de Molly Brown London
Dear Gillian,
Thank you so much for your wonderful review.
We're thrilled to hear that you had a positive experience with us, and your kind words mean a lot to us.
Kind regards,
Caroline
Customer Care
Molly Brown London
www.mollybrownlondon.com
I visited Molly Browns in York for the…
I visited Molly Browns in York for the first time, I was looking for an outfit for a Wedding in October. The shop was full of beautiful garments but I just didn’t really know what I wanted.
However, the very lovely Fiona came to my aid and she couldn’t have been more helpful and listened to all of my concerns.
Needless to say I left the shop with a beautiful outfit that I will be so happy to wear on the day.
If you’re visiting York a visit to Molly Browns is a must, if only to see all of their gorgeous gowns and accessories.
Also of course to say Hi to Fiona.
Thank you again Fiona for your wonderful assistance last Friday.
19 juillet 2024
Avis spontané
Réponse de Molly Brown London
Dear Judith,
I am afraid you have reviewed a different company, we are Molly Brown London a children’s jewellery brand.
We thought we should let you know so that you can forward your lovely review to the correct company.
Kind regards,
Caroline
Molly Brown London
Amazing customer care service!
Amazing customer care, very pleased with the service.
Caroline couldn't be any more helpful.
13 juin 2024
Réponse de Molly Brown London
Dear J,
Thank you so much for taking the time to leave positive feedback, we value this very much.
Kind regards,
Caroline
Customer Care
Molly Brown London
www.mollybrownlondon.com
I had the pleasure of having Caroline…
I had the pleasure of having Caroline deal with my little issue, to which she handled with such care and professionalism. My experience with Molly Brown London was a pleasant one thanks to their lovely customer service assistant Caroline 😀
20 mars 2024
Avis spontané
Réponse de Molly Brown London
Dear Menisha,
Thank you so much for your kind words.
We hope you will shop with us again soon.
Kind regards,
Caroline
Customer Care
Molly Brown London
www.mollybrownlondon.com
Ordering from Molly of London was wonderful!
From the first click to order to receiving my order was amazing!
I will totally order from them again.
Thank you
26 janvier 2024
Réponse de Molly Brown London
Dear Pauline,
Thank for taking the time to provide feedback on your experience with us.
We are delighted to hear this.
Kind regards,
Caroline
Customer Care
Molly Brown London
www.mollybrownlondon.com
Réponse de Molly Brown London
Dear Pat and David,
Thank you. It's lovely when customers take the time to leave positive reviews, we value this very much.
We hope you will shop with us again soon.
Kind regards,
Caroline
Customer Care
Molly Brown London
www.mollybrownlondon.com
Beautiful bangle
Ordered the gold bangle for my friends baby girl, it is beautiful with her name engraved on it. Excellent delivery service and the box and packaging is just lovely. Quality through and through.
29 décembre 2023
Réponse de Molly Brown London
Hi Natalie,
Thank you so much for taking the time to provide feedback on your order and service.
We are so pleased to hear that you were delighted with the jewellery.
Kind regards,
Caroline
Customer Care
Molly Brown London
www.mollybrownlondon.com
Had a discrepancy with my order of two…
Had a discrepancy with my order of two bracelets and customer service got right back to me and resolved this issue. Would 100% recommend this distributor. The jewelry is of amazing quality. Will definitely be ordering again. Thank you.
28 décembre 2023
Réponse de Molly Brown London
Hi Dannette,
Thank you so much for your lovely review and feedback.
We hope to create an experience that is positive, and are so glad we were able to do this.
Kind regards,
Caroline
Customer Care
Molly Brown London
www.mollybrownlondon.com
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