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3,5
19 avis
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Ordered a pair of slip on trainers and they quickly became my go to shoes. They’re easy to put on, breathable, and surprisingly supportive. I’ve worn them for long walks and they still feel great. Very pleased with the quality.
The design is simple yet classy. I’ve worn them all day without discomfortand they dont feel heavy and i like how they hold their shape. The color matched the photos well. Shipping took two weeks but worth the wait. Thanks..
Avoid this company. The moment I paid for a product I got an email to say there were having delivery issues. Three months later, no product and no refund just long emails offering apologies.
We live and learn but I can’t see me getting my money back.
All a big scam I think. I had to give them one star in the review but they deserve zero.
These trainers are honestly the comfiest shoes I've owned in years. I have wide feet and usually struggle but these fit beautifully.
I bought the floral midi dress and it's flattering and comfortable. Fabric feels light but not cheap. Would buy again.
The black trench coat hangs beautifully and feels durable. Smart enough for work but also casual with jeans. Very happy.
The long grey cardigan is perfect for layering. Not itchy at all which is important for me. Looks nice over dresses.
I had a sizing question before ordering the satin blouse and got a quick helpful reply. The blouse arrived and fits perfectly. Lovely finish.
The tailored black blazer looks much more expensive than it was. Fits beautifully and feels well made. Very smart piece.
Firstly I wasn’t simply disappointed, I was livid. I was going into hospital and needed comfortable pyjamas to wear.
Secondly the returns process did not seem overwhelming at all, it was simply hugely unjust and the amount of refund was pathetic.
Please advise me what my options are? Item not as described, sizing appalling, nothing like photos on site. That this automatically warrant a full refund.
First delivery was smooth and on time, and the tailored trousers exceeded my expectations with their high-quality fabric and flattering cut.
Fast delivery impressed me right away, and the wool coat feels incredibly good quality with a structured fit and premium finish.
I bought the floral midi dress and it’s flattering and comfortable. Fabric feels light but not cheap. Would buy again.
I tried to return these shoes according to the returns policy and they have given me the wrong returns address, which has resulted in the parcel being returned from the Netherlands to the UK. This is a sham outfit and please do NOT shop here. The products are cheap and nasty. Items misrepresented on their website.
I’ve contacted Trading Standards to have this sham outfit shutdown. At least in the UK.
Réponse : Monaira
Dear Janet,
We are very sorry to read about your frustration regarding the return process. We understand how disappointing it must feel when a parcel does not reach its intended destination.
We would like to clarify that return instructions are provided carefully, and we always aim to ensure the correct details are shared. However, as we are unable to review individual case specifics via Trustpilot, we would genuinely appreciate the opportunity to look into this matter directly.
Please kindly contact our support team with your order number and the tracking details of the return parcel so we can investigate thoroughly and provide clear clarification.
We take all concerns seriously and remain committed to handling matters professionally and transparently.
Kind regards,
Monaira Customer Care Team
Terrible company. Ordered shoes that are so tiny compared to all my other shoes in that size. Impossible to return and they offer a new pair in bigger size but then don’t send the details of how to do that. I want a refund but can’t work out how to get one. DO NOT BUY from them. The poor mother whose legacy they claim to honour, think she’d be disgusted.
Réponse : Monaira
Dear Kerry,
We’re sorry to hear that you’ve been left feeling frustrated. We understand how disappointing it can be when sizing doesn’t feel right and when the next steps aren’t clear.
Our intention is always to provide clear guidance when offering solutions such as an exchange or return, and we’re sorry if this has not felt straightforward in your case.
We would genuinely like to review your situation properly and ensure you receive clear instructions regarding your options. As we’re unable to access order details through Trustpilot, please contact us directly with your order number so we can look into this without further delay.
We’re committed to assisting you and resolving this in a fair and professional manner.
Kind regards,
Monaira Customer Care Team
Absolutely shocking company to deal with. Do not order from them. Ordered coat and shoes received £7.00 refund. What they don't tell you is you never get a full refund as advertised on their website. The quality of the goods is absolutely shocking. Do not order anything from them. Absolutely abysmal company and substandard products. Dealt with refunds, exchanges, email after email until from Nov 25 received £7.00 in January 26 after spending £98.00 with them
Absolutely shocking. Do not waste your money on this company
Réponse : Monaira
Dear Jane,
We are sorry to read that you remain unhappy with the outcome of your case.
For clarity, when customers contact us regarding a concern, our team outlines the available options in line with our returns policy, which can include returning the item where applicable. The options provided are always based on the specific circumstances of each order.
We understand that not every resolution will meet expectations, however we do aim to communicate transparently and in accordance with our stated policies.
Kind regards,
Monaira Customer Care Team
I brought a coat. The quality of the materials were the worst I have ever seen
The coat didn't fit, it was nothing like the coat in the advert. I'm appalled.
I have been offered a £6 refund or go through a very lengthy time to return the coat and hopefully get my full amount.. I would advise you do not buy anything from this site.
You claim I will get a full refund. How can I return the coat if I do not have a return label, it should have been in the parcel when it was sent to me. Send me the return label I have been asking for 2 weeks now!!! I am so angry and disappointed.
Réponse : Monaira
Dear Tracy,
Thank you for taking the time to share your experience.
We’re genuinely sorry to hear that the coat did not meet your expectations in terms of fit and quality, that’s never what we want for our customers.
We’d like to clarify that if an item isn’t right, customers are always welcome to return it in line with our returns policy for a full refund. This option is available so no one feels stuck with a product they’re unhappy with.
Our team is always happy to help and we encourage you to contact us directly so we can resolve this properly for you.
Kind regards,
Monaira
I purchased a pair of shoes from this company, which are far too small. I asked to return them and they asked me to send them photographs of the shoe, which doesn’t make any sense because the shoe is too small and a photograph would not help. In any event I’m entitled to return them, but I’ve been struggling with this organisation so far.
Réponse : Monaira
Hi Janet,
Thank you for sharing your experience. We’re sorry to hear that the shoes were not the right fit and that this has been frustrating for you.
To clarify, if the size isn’t suitable, customers are always welcome to return the item in line with our returns policy for a refund. We also offer the option to exchange for the correct size, should that be preferred.
When we request photographs, this is simply to help our team understand the situation and ensure the return or exchange is handled correctly, it does not affect your right to return the item.
Our customer care team is always happy to assist further and help resolve this as smoothly as possible.
Kind regards,
Monaira
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