moneyhelper.org.uk (incl. pensionwise.gov.uk) Avis 

Phone call started at 9.20am, ended at 10.35am. He went at everything at such a pace that there was no way we could write it down! We understood none of it. We were spoken to like we should know everything!! If we knew everything, we wouldn't have needed the call. Very disappointed,left in tears, and absolutely exhausted. Honestly, I'm broken here 😢 😭

Used MoneyHelper for general guidance and found the service really easy to use.
The agent was extremely helpful and provided everything I needed to support me.
I would highly recommend the service.

I found the service a great help at understanding the minefield of my different pensions. Clear and precise assistance.
Excellent free service

I found MoneyHelper to be an excellent service. It provided me with the answers to my pension questions. The advisors were professional throughout and the response to my phone calls was prompt. It is a government backed service that I felt that I could trust. The service is free of charge and I was able to call back to clarify my situation after my first conversation. I felt that I received accurate answers relating to my circumstances and without the need to appoint an fee paying service. I would certainly recommend this service to you. I found it helpful to have my relevant documents ready and my questions prepared in my mind before my first call.

The person who answered my call was very knowledgable and able to answer a detailed pension question for me. I would definitely recommend using this service.

Very happy I contacted Pension wise as I now have additional knowledge to aid in planning my finances for my forthcoming early retirement.
I am happy to recommend this service to anyone who is approaching retirement as the information is tailored to your specific circumstances covering all the options available. The consultant was very professional and answered all my questions fully. You also get sent the information covered by email so you can refer back often as needed.

The money helper person was very knowledgable with excellent sensitive approaches and strategies to us all, and above all, his commitment, compaction and his communications skills made me feel free to talk about my complicated money issues

I was looking for guidance on whether to transfer previous work pensions to my new work pension provider. The agent I spoke to was very knowledgeable and made it clear he couldn’t tell me what to do. He gave me the questions I needed to ask my pension providers to determine whether the transfer would be better for my money and as a result I have been in contact with them and have received the relevant information to be able to make my decision. As someone who finds
Pensions difficult to understand in terms of how they are invested, the agent was extremely helpful personable.

Extremely helpful, listened to issues I had trying to arrange travel insurance for elderly father and provided clear advice. Would definitely use again.

Very informative session and each part of the conversation was clear and easy to understand. I would recommend Pensionwise to anyone.

My contact with this company saved me from making a costly mistake. For someone who finds pensions confusing, the person I spoke to explained everything clearly and simplified the information so I could understand it! I will be forever grateful!

I had never heard of the company prior to my interaction. The whole process with easy and took no time at all. The agent was a jovial character, which helped too.

The pensions advisor was helpful and informative, explaining my pension options clearly.

Excellent advice tailored to my needs the advisor was exceptional

Gave me great advice on exactly what need to happen to get the money I was owed falling a shortfall in a pension transfer

Waited 15 mins in a queue on the phone then when someone answered me, they hung up the call!!!!

If that happens they sh9uld ring you back. I just the think the person on the phone didn't have an answer to my question so hung up on me.

Made a call.
Asked a simple question about a private pension that is nearing maturity.
Was told that it was a service that is NOT offered.
Asked again to confirm I was hearing the answer correctly.
End of conversation.
Diversity employee?

Very helpful staff member explained all my options in a very pleasant and respectful way. I understood before I contacted moneyhelper that I would not be given any financial advice, but he helped me clear my mind and signposted me to other agencies that would provide more information if needed. Very pleasant man indeed.

I asked a specific pension question, that was answered swiftly and fully. I got all the information I needed. I definitely would use it again.

Money Helper is good for general guidance on pension matters. They discussed the various options available but at the end of the day it's better to seek professional advice from an independent financial advisor to help you make the right decision on where to invest.