Mood Fabrics Avis 

I ordered several swatches, decided on the fabric I wanted then ordered. I received the wrong fabric. I communicated with “customer service” in multiple emails sending photos back and forth including photos of my swatches and what I received. I was told I should have ordered swatches!!! So apparently my emails were not really read or reviewed. I was given the option of ordering new swatches and a store credit. I will be returning material and hope for a refund but not holding my breath. The swatch I received matched the website (which I tried to explain) but did not match in weave or color what I received. Not sure what is happening there. I was also told I might understand if I had ever worked with fabric???!!!! Well Mood received my fabric this week and messaged me that I did in fact get the wrong fabric and are now apologizing and sending the correct fabric. Thank you Mood

Their fabric selection is good, but their customer service is abysmal. I ordered a zipper that was clearly broken and not functional. After sending a picture and video and purchase proof, they transferred me to a "specialist" (don't know why we need to get a specialist involved, the issue is obvious), but I haven't heard back from them in 8 days. It was also an expensive specialty zipper, so I am down $20. They also may run out of the fabric you order, and send you a partial shipment with less yards than you ordered or only some of the items you order without approval. When I complained they said "This is how the industry works" (lol, what?) Very inconvenient since you usually have a specific project in mind while ordering that you wouldn't be able to complete with a partial order.

DO NOT, I Repeat DO NOT buy a gift from Mood Fabrics. Was gifted a 200$ electronic Mood Card that was never sent. Buyer had to call and email Brittany several weeks to get a resolution that ended up being a store credit of 300$. Get to the in-store register to purchase fabric and Linnette says she can't locate credit. She wasn't much help at all, looked at me like I was speaking another language. Ended up buying fabric with cash, but I will take my business elsewhere. I hear Melinated Fabrics has great quality fabric.

I Had 1254 points saved up on my account (worth about $62 off an order) and was going to use them to get some fabric but when I logged in it was only 16. After 45 minutes on hold (which is a recorded voice saying “thanks for waiting please hold” over and over....) Customer service told me their new system was randomly allocating points to people and their version of fixing it was to zero out people’s accounts. When I told them I had been buying there for several years and never used my points yet so I was not one of the “free points” people, he said there was no record of any purchases in their new system and they would not give me my points back. This on top of about 1/3 of every order being sent the wrong fabrics, means I’ll never be shopping there again, and if you want your products to arrive on time and be the correct item, I recommend you don’t either.

I received 2 previous orders from Mood in a timely manner and was very satisfied. This last time, I placed an order 6 days ago and it says, "processing". I tired to call, but the line hung up. Called 3 more times, finally got on hold and after 5 minutes an automated voice said they would call back, but I never received a call.

I placed an order September 6 and after receiving confirmation that my order was received -NOTHING. I chalked it up to COVID-19 delays...10 days later....and I never received a shipping confirmation. My account on Mood said tracking information was “not available.“ I finally contacted customer service and what’d ya know my package would arrive in two days. Indeed it did - with two separate cuts of 3+ yards literally thrown in the box, wrinkled and damaged (small holes in each cut)...customer service was a lot of time consuming back and forth and totally unsatisfactory. They provided no explanation and in the end they expect you to eat the cost of their mistakes. One of the cuts - supposedly ‘Italian Matte Jersey’ was a wrinkled, hot mess and looked like it had been pulled from a bargain bin in some warehouse. There are far too many fabric vendors online to waste your time with this one. They are good at branding- the website screams luxury but, they clearly have no expertise in fabric care or customer service.

I ordered my two orders on September 5, 2020 TWO WEEKS AGO. I have still not received either package and the status of both still says "processing." I've received at least three emails saying that they oversold a fabric and will have to send me less of a fabric than I ordered. Okay. Fine. But the emails also promised that they'd then ship the orders out the next day once once I replied to the email. I replied to all of the emails. Neither of my packages have shipped. I've called customer service (within service hours!) SEVEN times and no matter which option I press, the customer service line hangs up on me, I REALLY need this fabric and I'm severely disappointed in their professionalism, promise times, and customer service. I do not recommend ordering from Mood Fabrics and at this point I'm considering filing a dispute for fraud.

Love their fabric. And I usually receive my order within a few days.
The only problem I've had is with their coupons. They've sent me a few discount coupons but none of the codes work. Slightly annoying, but not a big deal especially since I prefer buy mark-downs and thus already get a discount.

I've been to Mood Fabrics in NYC many times, as I sew all the time and their incredible in NYC. I purchased fabric from Mood online March 14th, package came Match 19th. I was so excited to open the package and start sewing. What I found was very badly damaged fabric...called and talked with Michael and sent photos of the damaged fabric within an hour he received the photo of the damaged fabric. Michael said, I would receive a Full Refund of $29.70. It took until June 20th to receive my refund.... After 24 emails and many calls to Mood...Helen from Mood Fabric gave me a credit of $20.97....saying I had to pay for shipping and handling and for the $1.71 zipper and can't use. End of story.....Mood would not give me my Full refund as I was promised. Not happy with the time from March to June trying to deal with this.....I haven't heard back from Helen since she gave me the $20.97 refund.
Sad, I thought Mood would be better then this in handling with the fact they send damaged fabric and the fact I was told by Michael on the phone and emails I would receive full refund. Guess they were just waiting to see if the problem would go away. Very unhappy customer! It isn't the $8.73, but the fact
I was told I would receive a Full Refund and receiving less and the reason is I have the zipper I can't use and the shipping and handling I needed to pay for because I have the zipper. Would have been happy to send back the zipper....but was told I didn't have to by Michael on the phone. Shame on you Mood Fabric.

Excellent fabrics and customer service. The pop up online assistant is very helpful with fabric knowledge and availability. All of the fabrics I have purchased have been beautiful great quality.