Mopp Avis 251

Pathetic experience. They sent a nanny who does not bath and was stinking all the time. When complained to the team , they stopped picking the calls. Definetely no try to them. Please dont spoil your money on them. These agencies should be banned .

Mopp.com takes large advance payments (up to 20k INR) and then provides untrained, unprofessional maids or no service at all. After taking your money, they ignore complaints and refuse refunds. They are dishonest fraudsters.

I have made a payment to them on 11-July of an amount of INR7, 500.00 and as they were not able to fulfill the requirement they have confirmed to refund, it is already Nov 4 and till this date they have just been dodging calls and luckily I have everything written an can provide to anyone the details as well what they have been doing.

I will say this firm Mopp and also Maidly who are located in the same place are frauds they take money and will not fulfill their part at all. Maidly owner also confirmed over phone and WhatsApp in writing of the refund never happened.

Anyone dealing with them please be careful, I am readying myself details and will be forwarding it to my lawyers now to proceed with action on this issue. I am sure I will spend more but better to tie them up on several legal issues with others who have been defaulted like me will be a good lesson not to do it again to anyone. People names in these companies are:
Ankush @ Mopp
Neha @ Mopp
Rahul Thakur(General Manager) @ Mopp

mopp.in

Star Rating should be no Star

Absolute scammers . Dont taken their service . They ask advance 14 k and never revert after taking money..They provide totally untrained and unprofessional maids..and on complaining they stop replying..Don’t fall it guys

Absolute scammers . Dont taken their service . They ask advance 14 k and never revert after taking money

They are absolute cheats !!! It’s a scam ! Untrained people for no more than one month !!! If at all that long ! Not sure why the delhi government is not even responding to how a company like this can continue to exist and advertise and keep scamming! Gotta file an official complaint!

They are dacoits , don’t even pick calls . Forget about providing service , they send untrained maids with zero experience and still charge 20K salary . Worst customer service and management , I will take them to consumer court for all the harassment

SCAM AND FRAUD AGENCY DID NOT PROVIDE SERVICES IT HAS BEEN ONE MONTH AND THEY ARE NOT GIVING REFUND

Frauds. They took 20,000 as their service fee. Send extremely unhygienic maid whose salary is again 20k per month and who doesn’t even know basics of cooking and cleaning.
They lied that she has an experience of 8yrs and mentioned the same in her biodata wherein she told me she just started working 3 months ago.

Biggest scam in maid services.

Komal, Vikas, Shubham all are biggest cheaters .

I thought I was trapped in their company. But after many reviews , I understood  all person has the same story of fraud .they take the advance money of 10000rs.and after that their game start of neglected customers and are reluctant to give the hard earned money of ours.I had filed case against company and these cheater guys.

Don't visit them for any service.

They should be put behind bars .

Beware of these fraudsters specially dwarka and palam people's

Even after advance payment of Rs 15000 Didn't provide help as assured.Giving lame excuses.

I booked a two hour cleaning session through groupon and had nothing but problems. As soon as my money left my account they didn't want to know! I was told I had to book online but couldn't as they kept saying my email address was wrong. There was no contact number and when I emailed them I was told they didn't clean in my area and there wasn't anything they could do. I pointed out their website said it covered my area and they said it didn't and were very rude!

I booked a cleaner for 2 hours to do general housework. A woman came half hour late who could hardly speak English. Had no idea of cleaning and not speaking or understanding English didn't help. She chewed my lovely rug up with the Hoover when I to,d her to brush it not Hoover, she used a Brillo,pad on my white draining board and it's now gone black and patchy and she chewed the wire up on Hoover as the more I said hold the wire when you Hoover, she didn't understand.
Handy offer money back guarantee if not satisfied but they give a false phone number and ignore emails. I cancelled future bookings and advise not to use them. I would of expected someone to come back to me.

I tried Handy 4 times, and each time was bad for various reasons so just won't ever use again

Booking: the app is easy to book with, but it is nearly impossible to cancel a booking without ringing them up - I waited on hold for 45mins and still no response. Customer service is exceptionally poor
Arrival: Of the 4bookings, two were over 45mins late, and another one I had to go and find her as she was lost a 10min walk down the road
Quality of cleaning: between average and poor. Floors were hoovered fine, but anything vaguely challenging (such as shelves/shower etc) they just run a damp sponge over. Just can't be bothered
Damage: On two occasions (50%) we've had stuff damaged. One chipped sink and one bathroom mat that they spilt cleaner all over bleaching it (and turned the mat over to hope we wouldn't notice). Tried calling the head office....nothing!

Generally not worth the aggro of dealing with these guys. Cleaners from other firms (where they are properly affiliated) tend to be a lot better and cost no more

This is by far the worst cleaning service on planet earth. No details needed, everything is bad. Service, cleaning, lady attitude was crap, company never response never refund you. DO NOT USE THIS SERVICE.

1 star is too generous. Does this company even exist I wonder. DO NOT USE THEM! The cleaner didn't even turn up and their customer service appears to be non existent and have not given us a refund or any explanation. Outrageous!

NEVER BOOK WITH MOPP!!! I booked a cleaner through mopp for my 87 year old father. The cleaner arrived late then left within 5 minutes saying she will come back later. An hour later I called to find out when she would be coming back only to be told that she 'didn't feel comfortable' and wouldn't be coming back at all. The cleaners english was very poor and her attitude was disgusting. Mopp do not have a customer service number which you can call. Clearly this is a well funded company who invests more in marketing that actually finding and vetting professional cleaners. Disappointed is an understatement.

NEVER use this company. We had a problem with a cleaner so I got in touch for this 'compensation/money-back guarantee' if you're not happy. Five emails later - still no reply, and their phone line is out of service. Once they've got your money they're gone

This company has sent me a mixed bag of cleaners, I no longer use them as I had so many problems. Several of the cleaners they sent, spoke such poor English that it was impossible to communicate and I had to repeat several times basic instructions with them.

The final straw was a cleaner they sent who just either didn't listen, or just couldn't understand what I needed her to do.
I had to ask her to leave after 20 minutes as it was pointless and actually quite upsetting to have someone in who just was not doing what i asked.

I rang Mopp and explained I did not want her back I was told they were very sorry and the cleaning manager would follow it up. The next week, they actually sent the same girl back, i couldn't beleive it when i opened they door. it was incredibly awkward and i told her there had been a mistake. She then insisted that she should come in and call Mopp and she had to do the job. I had to slam the door on her to stop her coming in.
No apology from Mopp! And be very careful. They charge you BEFORE they send the cleaner and RATHER THAN REFUND, THEY CREDIT YOUR ACCOUNT, AND ARE NOT TRANSPARENT ABOUT IT. I am sure it is not legal for them to behave like this.

My experience is they will send anyone, they do not vet the cleaners properly and they do not care if you have a problem. BEWARE!!

Another cleaner 40 minutes late. Another refund I will have to chase up. They have removed any easy to find telephone number from the internet so all frustration has to be shared slowly by email back and forth. You're bosses should be ashamed they run a company as thieving and primitive as yours.