morethan.com Avis 15 970

Was very straightforward , I had made a mistake on my application and it was rectified very quickly and they were very helpful

Easy to use , great options

Two claims for my dog worth over £4000 both approved but neither paid out due to an IT issue and no one can tell me how long it will take to get resolved. Insurance policy not worth the paper it is written on. AVOID AVOID AVOID

Easy to insure, and trusted company.

Still in limbo. I was trying to get new insurance for a dog we are adopting from 8 Th August. I do not have details of Pet Policy number. Have printed off some of the policy ,42 pages so far. I would like to have had the policy number earlier. You have all my bank details and I have noti g

Very easy, very good value.

I took out a pet insurance policy for a dog, but due to no fault of his own the owner decided to keep him, I cancelled the next day and I received an email from More Than to say that my policy was cancelled, peace of mind really. 👍

The price is good and the procedure simple.

Jack was very good

Avoid MoreThan and their underwriters (Admiral) like the "plague". Absolutely useless with claims, can't get different conditions right and less than an hour after my cat was put to sleep I had an email asking for more details. They're damn lucky I can't use phones (I'm deaf). If (and it's a BIG if) I get anymore pets I'd rather be without insurance if Morethan was the only option

*UPDATE*....no thanks Alex. Took you guys 7 weeks to sort out a complaint and as usual it was totally useless

Great value for money on insuring my pets and the extra discount for multi pet insurance saved us nearly £60. Highly recommend this company.

Jake was very helpful and thorough taking me through the renewal process.

We had our beloved dog put to sleep at just three years old due to a neurological condition. He would have episodes where he was confused, disoriented, and completely unaware of his surroundings and therefore, being completely terrified, was acting aggressively.
I submitted a claim with More Than who quickly declined my claim as ‘behavioural aggression’. Despite a letter from our vet quite clearly stating that this was not a behavioural issue, and was neurological. Being neurological, and with no tests possible, our vet made their diagnosis based on my dogs symptoms. Again, this was stated in their letter to More Than.

More Than say there is not enough evidence and stand by their decline as ‘behavioural aggression’. More Than have no evidence of a behavioural issue and have so little knowledge about pets and their health, are just making assumptions so they don’t have to pay. Further, not one member of staff I spoke to showed any ounce of compassion or empathy during this heartbreaking time.

My dog was three years old. A happy and healthy family dog whose health declined very quickly. A dog who had never been aggressive in his life before something in his brain went wrong. All I want is justice for him, and the support from my insurance company who I pay hundreds of pounds to every year.

I have now taken this further with the Ombudsman. Please please avoid this insurance company at all costs

Cover is what I wanted
Hopefully I do not have to use the policy

Have been with More than for 4years.
Whats clear is that they do not reward long term customers and know that we have no choice but to stay with them after our dog was diagnosed with a heart murmur.
Increasing our premiums by 52% is disgusting and pure greed from a big company knowing that we are stuck with them and clearly because there now Admiral.

Would I recommend them? No I would avoid them.

Professional and very polite. All my changes dealt with asap