morethan.com Avis 15 970

Holly was a polite and professional individual. She was clear, concise and very informative about the options available to me regarding pet insurance for my kitten.
She was thorough - taking down details and repeating all important criteria to ensure all was correctly documented.

Agent was very helpful and informative.

Competitive price and good assistance.

Bought a pet insurance policy online but wasn't sent a confirmation email or any policy documents, which left me wondering if I was actually insured or had been scammed.

Value for money

A very helpful and knowledgeable person.

It was all very good until I had to put the telephone number in you should make clear that you leave off the 0 when entering your number

Update... Renewal Price Confirmed as accurate. Offered £1k cover with excess of £100 & 20% excess for age. Just over £600 so basically £600 to not be insured.
Cancelled and Moved to another company. Absolutely disgusted that More Than believe this is rational. Apparently due to their sensitive business model they cannot divulge exactly how they arrived at the increase.

Ludicrous Renewal Increase £542.76
Just got my renewal for my 12 year old neutered female. No ongoing health issues.
Last year £575.28
Renewal £1118.04
That is practically double.
We accept she is getting older but when we took this policy we were told increases were not based on claims with lifetime policies.
That the 20% excess is applied for her age.
Shock at the increase is an understatement. "We are excited to offer you a renewal" I bet you are!!! What plant are you on that a stupid statement like that is included in a renewal notice doubling the price?
We have decided that this is really unacceptable and will not be held to ransom.
All other quotes for the same cover are under £400 with the excess increased from £100 to £125.
Sucker you in then give silly premium price increases. As a pensioner we don't pluck money out of thin air we live on a budget.

Easy to arrange - site easily accessible

Very happy with the insurance quote I received and very happy with the lady what took my call and sorted not one but two.dogs of mine 😀

They raised our pet insurance premiums because she had been neutered. All my research indicates that the cost would typically be lower for a neutered pet

Neutered females have fewer health problems

They cannot get pregnant and pregnancy has it's own health risks

Neutering itself has health risks

But they raised the premiums by about 10% simply because she had been neutered

S beware

When I phoned to enquire about my insurance the Phone was answered within 3 minutes. Which is excellent in this day and age. The woman I dealt with was very professional, shme I can't remember here name.

Always had a good experience with more than

the lady i spoke to was very professional and a good phone manor i think she was called Yasmin

A good chouce of price and cover options.

Easy to understand and set up my dogs pet insurance

I was informed during a call that I would recieve £878 for an ear infection my dog had. The money was to be paid in to my bank account.. however I received a letter stating that the claim was rejected and only £71 was paid, but this was for an ailment my dog didn't have, and treatment he didn't recieve.

I'm now having to have my claim re-examined.

I've now cancelled my policy (which was difficult to do). I've been paying £800 every year, yet this was my first ever claim. This has been the worst experience, simply trying to to recoup money spent on treatment for my dog, insured by this company that states everything would be paid only then to be informed it wouldn't be... but with no reasons as to why. Then being paid for something my dog didn't get treatment for.

Absolutely outrageous... definitely wouldn't recommend this company.

As i have just purchased i couldnt give a full review. But from a first time person purchasing puppy insurance. I am very happy as it has everyrhing i need to cover my daughters puppy.