Moss Europe Avis 

The product was fine but I received it 4 months after I made the order. The only saving grace was that the customer support was always fast to respond, even though their responses did not give me any timeframe for when I was to expect the order to arrive.

Moss Europe. after being a regular user at Moss my most recent order was never received. I reported it to them, their response was rude and uncaring. They won't reply to emails. And a month still no refund.will never use them again.

Shocking - visited the Manchester branch to pick up a few bits. Made to feel like I was an inconvenience to them. Bloke serving shouldn’t be customer facing. I’d scrap the car before using the ungrateful company again.
Walked out!

Shocking experience dealing with a rude arrogant sales person. Ordered an MGA door seal a few weeks ago and was told it would be dropped off as the manager goes past my place of work. never received it and when enquired today was told the manager was on holiday. aske them to post and said it would cost extra and they were doing me a favour by dropping it off. No favour when it's 2 weeks late. Asked for my money back and they hung the phone up and then would not answer the phone again. Shame some sales guy thinks he more important than customers. Will never use this company again.

Poor quality part, situation rectified by great customer care from Adam

One star is way too good for this lot. I ordered wing mirrors well before Xmas last year and 2 months later have not received them. There is always an excuse. Phoned again today, staff rude and unhelpful. Refuse to give me a refund. Provided an incorrect tracking number so I cannot track it myself. More lies about the whereabouts of my order?Conveniently no managers or customer service agents available to speak to. Will never use this company again.

Only been using these guys a short period of time but spectacularly good customer service! Spoken to Emily with them a couple of times and she has been great

I have been a Moss costumer for many years, lealetly the the Cía.( for called them something) the are ussing to dirty their ñame TNT, is just disgusting ,and the worth is we costumer are paying this COWBOY, to delevery our good. I just place an order over 2000 pounds to be deliber to Canary Island, and the lost it the first day the collect it in UK according to TNT in Spain.
Moss is responsable for having this Cía as a main suplier of services, I don,t which is the real interest of MOSS keeping this. Cía, but , I,m not preper to keep on supporting this COWBOY company TNT any longer, and If MOSS decides to keep on with them GOOD BYE MOSS and TNT.

Absolutely shocking!
Ordered a part over the phone, they said it was in stock, I needed it today as the car was in a local garage up on ramps, so I said I’d come and pick it up.
This was a 4 hour round trip.
I get there told them my name, they said” sorry we haven’t got your part” I told this guy” Chris” I just spoke to you earlier, you confirmed you had it, he said “ Oh I’m sorry I made a mistake”. I’m fuming! How do they even employ these absolute numpty’s ?
I’ve never known such a disrespectful shoddy, don’t care about the customer company.
I’ve wasted a whole afternoon sitting in traffic.
I wish I could give minus 10 stars.

I have always sorted my classic cars parts through Moss. Price is good as well as client service. However, my last order, made and paid on Feb 4th 2021, has not yet arrived as of Feb 22 2021. I live in Spain and the stated delivery date was Feb 11. Nor Moss nor their transportation agent (TNT, which has a terrible client service) have been able to clearly explain what is going on and when it will be sorted out. It is a pity, but if they keep on using TNT I may have to find a more reliable supplier of parts

I needed a pair of Fletcher cone filters for my mk1 Cooper "S" and saw that Moss were advertising them on eBay for £32 each, a fair price. As I needed them fairly quickly I rang the Bradford branch directly and the guy I spoke to told me they hadn't any in stock but could get them sent up from the London for me to collect in 2 days. This suited me so I ordered them after I confirmed with this guy that they were genuine Fletcher items and not spurious copies. It was confirmed. 2 days later I called to pick them up after travelling 35 miles from my home near York. The female operative placed them on the counter and I could see straight away that they were NOT Fletcher filters so I questioned this only to be told that they were genuine. I pointed out that the packaging was incorrect and the core of the filter should be green and not red as were these. Why was I intent on having Fletcher filters she asked. I told her that I liked to buy British made products if possible and her reply to that was "I could show you loads of British made products in here which we sell and you wouldn't be impressed". What an answer ! She looked in the Moss catalogue and then told me that Moss neither list nor sell Fletcher filters even though they were advertising them on eBay and then selling them at Fletcher money for a spurious part which you can buy at Huddersfield Spares for half the price and get superb customer care. Needless to say I left without my "Fletcher" filters and returned the 35 miles home to buy them elsewhere. It makes me sad that 3 different members of staff who's job it is to supply parts on a day in day out basis are trying to hoodwink customers like this and even worse, it would seem that the company is aware so be careful what, if at all anything, you order from Moss.

I’ve used Moss for many years and spent a lot of money with them. Sadly their delivery times are now consistently poor. I recently placed an order with 1 to 2 day delivery (£10.74 p&p!!). The items didn’t arrive until nearly 2 weeks later, despite several phone calls and promises from customer services. Sorry Moss, but this isn’t good enough!

Bought an exhaust for my spitfire from Moss Europe, the chap I spoke to was very helpful and I (Foolishly)was expecting it to arrive within 2 to 3 days, a week has passed and I still don’t have my exhaust there has been no communication from the company to explain the delay and despite two calls to them it just seems a matter of fact to them. I will not be buying any other parts from them in the future

I have only recently started ordering parts for mt Triumph Tr6 from Moss Europe. Their staff and parts stocking levels are first class, unfortunately they seriously let themselves down with delivery.
The first order i placed with them, (telephone order) went well, even to the point that the member of staff physically went and checked that the stock had been released for sale after being checked over. Deliver was stated as 24 to 48 hrs, j was told that the parts would be dispatched that afternoon (monday) and should be with me Tuesday, Wednesday latest. On the Wednesday afternoon i called to see where my parts were, mmmm still waiting to be dispatched !
After a few words i was told they would be sent that afternoon, sure enough i received them the next day.
2 weeks later, a friday morning at 05.50 i placed an order for more parts, delivery is stated on the web site as 1 to 2 working days, as such i was expecting my parts to be delivered on Monday. I called moss on monday afternoon for a delivery update, low and behold my parts were still waiting to be dispatched, yet again!
After being given the covid excuse i was told that they would "try" and dispatch my parts on tuesday or Wednesday and hopefully they should be with me on Thursday at latest.

What is the point of stating on their web site or telling people over the phone that delivery will be 1 to 2 working days?
If you can't back up your delivery statement with actions don't make a delivery statement.
Shame the company is let down by poor delivery and excuses.

D. Hendry

As I am aware there are external circumstances at play currently.
Having said that I placed an order with moss for a gasket set and a dozen head nuts.as yet they have still to be dispatched this is now a week ago.i will ring them for the forth time tomorrow.if my goods have yet to be posted I will be cancelling my order.as a result of this appalling customer service I will never use this company again..
In future I will be using ah spares who are always friendly and efficient.

I'm all the way in Las Vegas NV. And Moss Motors Europe truly expressed amazing customer service with me. I discovered a blemish defect in a new set of rims. They overnight a brand new one! i had it within 24hrs UN-heard of! Thank you will buy again. Jonny

We have been restoring cars for the past 25 years and by far Moss is the most professional, efficient and most important - Serious and responsible. We only wish that moss extends their range at least with Jaguar Parts. Its companies like this that allow us to achieve sucess in this bussiness. Our sincere thanks!

Ordered some bushes for my tr4 last Tuesday they promised a delivery within a few days nothing. Phoned friday someone gave a reason that moss was busy so they would be with me the next day Saturday. Its now Tuesday the following week still nothing, what a let down they have been,still waiting