Moss Avis 

We had a 3+ wedding suit appointment at the Moss Store at Birmingham Bullring. John looked after us and 100% understood the assignment withbthe wedding theme and location and put together an impressive 3-piece suits with extras and going for further tailoring and customisation.

John out us at ease and was very personable to each of us and made sure our suits matched the wedding theme, location and time of year perfectly.

We would recommened Moss for the customer service, especially to John, and exceptional quality of the clothing.

A wide range of fabrics and designs to choose from. John made it very easy to choose with his experience.

Nabeel was very helpful with my suit purchase. Nothing was too much trouble and he was very polite and knowledgeable

I visited Moss in Crawley County Mall Shopping Centre today and was helped by Saidu. From start to finish his service was excellent. He greeted me and took the time to listen to exactly what I was looking for. He then went above and beyond to make sure I found the right style and the perfect fit for the occasion. He gave me honest advice, checked different sizes and options, and was very patient throughout.

Because of the care and attention he gave me I felt confident in my choices and ended up purchasing more than I had first planned, but I left very happy. It is rare to come across service like this and Saidu is a real credit to Moss. I will definitely be returning in the future both for his advice and for further purchases.

Moss in Preston! Amazing!! Thank you so much to all the boys who were very helpful with my last minute partner and his giant friends and family.

I brought a suit from a gentleman called Mark who worked at the Leamington Spa shops.

Excellent knowledge. Excellent customer service. Cannot wait to buy enough suit just for the experience. True classical customer service. Well done.

Customer service is awful, they say their system does not have the capacity to allow for replacement orders so they require you to wait 14 days on receipt of the item to receive a refund and pay out the full value of the item again for a new order.

The issue with the item was that the trouser legs hadn't been sewed correctly at the bottom a quick and cheap fix if they'd given a small partial refund.

They believe that they can't give refunds quicker than 3-5 working days when everyone knows that it's possible to complete same day payments.

The worst part is they have stock for these trousers so it could have been a really quick fix. Awful customer service online, appears like laziness to avoid unfamiliar ways of working outside of policy that are completely possible.

Fantastic personalised experience from Mark and the team.

I have now bought 6 suits from here

I am very disappointed in the customer service provided by Moss. We rented a morning suit for a wedding, and the carrier back got markings all on our white shirt (see pics). Grant from customer support was not very helpful and brushed it off stating that it wasn’t their issue since the white shirt was not purchased from them. I explained that the point has no relevance as I am stating your dirty carrier bag was the cause of the issue, and ruined my white shirt

Great service from Nabeel today at store. Strongly recommend.

Only refunded half of what I returned, despite the parcel being unopened, I returned it as it arrived. Now it’s under going “investigation”, this is completely out of order. I expect to receive my refund for the trousers immediately. They keep fobbing me off asking to wait another 5 working days, this is totally unacceptable. Will never order from here again.

Order ref 6792518

We had a great experience with Nabeel from Moss Bros Crawley. Something went wrong with our online order, but Nabeel arranged a complete suite for a wedding in one day. It fitted perfectly. Thanks one more time, Nabeel!

Went suit shopping for my wedding and had the best suit shopping experience possible. Nabeel and Saidu were such a big help, they gave perfect recommendations and were able to tailor it to my specific look. Even after my first tailoring, they suggested that I should make the sleeves longer which they did for me. 100% satisfied and could not be more grateful. I will be shopping at Moss in Crawley for all my suits going forward. Thank you.

Great products, decently priced but God, their customer service is worst than your worst ex-girlfriend.

Their web customer support dodges all questions and doesn't respond to emails. Their phone customer service will say one thing, you call another time, someone else says something else.

Usually I have no problem with moss but recently I had purchased a suit and had it ready for store collection. I got to the store and only the blazer had arrived and the trousers were missing. I had contacted customer service and kept being told in 2 days I will receive an update and never did. This went for almost a month and was just constantly me contacting again and explaining the situation all over again. I had contacted a few days ago and they have finally given a refund however overall experience was poor as it was an error on their end and took almost a month to resolve.

Amazing customer service from Richard @ The Trafford Centre.
I went in needing everything and I came out with everything!

Nabeel Was the best customer service and set me up so well I had no clue how yo use a pocket square but he showed me. I knew Moss Bros would come through today

The staff was kind. Nabeel was informative.

Excellent service from Oliver @The Trafford Centre store. My husband purchased a suit for a family wedding and it needed altering. He was excellent at sorting out where it needed to be altered and recognised me as soon as we went back in 5 days later! Cannot fault the service and the suit is really nice

I had the pleasure of being helped by Nabeel at Moss Bros Crawley, and I can’t thank him enough for his excellent service. He managed to put together the perfect outfit for my wedding and made the whole process stress-free and enjoyable. Nabeel was attentive, professional, and really listened to what I was looking for, offering great advice and ensuring everything was just right. His customer service was outstanding, and he went above and beyond to make sure I left happy and confident. Highly recommend asking for Nabeel if you’re looking for great style advice and top-quality service!

I bought a 3 piece suit from the York shop where the service was excellent. As they didn’t have my size they arranged for it to be sent to me. Unfortunately when it arrived it was dirty and totally unfit to wear. I contacted them online and they agreed to refund me when I returned the suit. However they said there was a postage charge to return it but if this was deducted from my refund they would reimburse this as well. However my refund did have the deduction and despite several emails to the same email address Moss are now ignoring my emails and have not refunded the postage. This is the first time I have bought from them and is very likely the last.