Motor Fuel Group Avis 

ABSOLUTELY HORRIFIC EXPERIENCE!!!

DO NOT use the Kingston (Shannon Corner) Esso garage car wash. It takes 1 hour for 1 car to wash- the wash is always broken. I bought a car wash, waited for an hour for only 1 car to be washed. I returned to the Esso garage to get a refund as I simply did not have 4 hours to wait for 4 more cars at front. I was refused and said I have to contact MFG! I did so and they accused me of not wanting to wait when I bought the car wash. Which is completely untrue. The wash was broken and took 1 hour to wash 1 car!!

I have now contacted the bank to get a refund for this scam company! AVOID and go anywhere else

I used their electric charger, or tried to. It’s completely useless and they cannot help on the phone. It’s happened a few times now and I just plan my journey to avoid these so called chargers. MFG have wasted my time, caused frustration and affected my work.

Definitely this company is out to steal it’s customers money £3 for a small bottle of coke almost every item in these garage's are all over priced the fuel is cheap fuel that’s waters down this company should be under investigation for robbery tramps

They use Euro Car Parks for parking control. There was a queue for the jet wash which meant I was on site for over 30 minutes and so I got a parking fine. I disputed the PCN with Euro Car Parks who ignored me. I then contacted Customer Care at MFG and Sagar was excellent is getting the matter resolved. I am giving 4 stars as its daft that ECP set a limit of 30 mins for the venue. This should be changed to an hour. A huge thanks again to Sagar for helping me out.

I visited the MFG Petrol Station on Newbrook Road, Over Hulton, and had a very disappointing experience. After filling up, the cashier refused to scan my Nectar card, claiming it “crashes their system.” This excuse doesn’t add up, especially since Nectar Customer Services resolved the issue immediately with no problems at all.

I raised a formal complaint with MFG and provided all the details over the phone, yet I keep receiving repeated emails asking for information I’ve already supplied. There has been no acknowledgement of the issue, no accountability, and no indication that staff training will be addressed. It leaves customers wondering whether cards are being deliberately avoided for other reasons.

A simple loyalty card scan should not turn into a customer service battle. MFG needs to take responsibility, improve staff training at this site, and stop sending customers in circles instead of resolving genuine concerns.

Morrisons Pool, Redruth fuel station operated by MFG. I do a regular long journey, consistently using 35 litres diesel but at MFG Pool, the pump has been measuring 43 litres for the last few months (Jan 2026). That is a 40% profit hike.
Trading Standards no longer care about such issues so a review here is appropriate.

If it isn't staff fiddling the till, it's staff pretending they are closed for God knows what reason. Maybe for a fag break or to use her phone. But, the bs lies got clocked, and she was caught out. If they scam their employer of money and time, I wonder what else they are up to.

I raised a completely valid concern, and the outcome was excellent. My complaint was not ignored it was addressed immediately, handled professionally and kindly, and I was reassured that the issue will not happen again. All staff involved were extremely helpful throughout the process. Thanks again for the great service.

Do not shop at any mfg garage
THREE times they have overcharged me on my credit card in the past 10 weeks!!! I only realised when I bought a costa coffee from mfg cheylesmore Coventry and when I got home and checked my transaction they had charged me £8.36 instead of £3.35. I then checked previous transactions and had been charged double on two other occasions. I went back to the shop and I was told to come back tomorrow!!! I won't be going back tomorrow or any other day as he also implied it wasn't important and I could always shop somewhere else!!!

I want to say that morristons has the best customer service and they are always willing to help and resolve any issues that may come up. Wonderful customer service personnels at all times. Well Done people!

I I had a very poor experience with MFG. They take a £100 pre-authorisation for fuel or EV charging even when the actual charge is much lower (for example £40–£45). This money is taken without proper consent and then held for up to 72 hours.
During this time, customers are left without access to their own funds. Customer service simply tells you to contact your bank, and when you contact the bank, they tell you to speak to MFG. Customers are pushed back and forth just to get their own money returned.
This process is unfair, stressful, and poorly handled. I strongly advise people to be cautious when using MFG services.

MFG MORRISONS CAR WASH Lyander road Yeovil.
Paid for a car wash at the car wash rather than go into the garage and buy a ticket... and the car wash didnt want to run?? Went into the garage and told the man it wasn't working and he told me there was nothing wrong with it... I hadn't paid?? Showed him my bank statement .. with the petrol i had just brought 2 mins earlier... and because it says pending on my Bank statement..( even on the petrol that filled my car) he said i hadn't paid and when it clears to come back for a refund .... which i imagine i will have to prove again that I had that interactionwith him and i didnt get a car wash!!! ! Sent an email to HQ customer service...I Fear the worst...Will eat my hat if I get my £10 back!
Update... 11th... no reply to my MFG linked email.
Update: I went back to the garage and showed them my bank statement.. they refunded me.
Also customer care contacted me today regarding a refund... seems they were all great but a bit slow. Upping the stars now.

MFG – A Web of Lies, Manipulation, and Threats

My experience with MFG was beyond unacceptable—it was toxic and deeply unethical. This company thrives on manipulation and abuse of power, and every interaction felt like a calculated move to exploit and control.

Constantly Changing Agreements: They repeatedly altered agreements with contract managers, making it impossible to have clarity or stability. Every time you think something is settled, they twist the terms to suit themselves.

Senior Management: Full of liars and false promises. They talk big, but when it’s time to hold their end of the bargain, they vanish. Accountability is non-existent.

Culture of Misguidance and Lies: The entire organisation seems built on misinformation. Everyone you deal with is either misinformed or deliberately spreading lies to brainwash clients.
Threats and Intimidation: If you don’t follow their ever-changing demands, they threaten to take the site back. This is not partnership—it’s coercion.

This experience was not just frustrating—it was dangerous for anyone who values honesty and fairness. MFG operates like a dictatorship, not a professional organisation.

My advice: Stay far away from MFG. They are unreliable, unethical, and their practices will drain your resources and peace of mind.

I used the fuel station this afternoon at morrisons cheadle heath and there was a problem with one of the pumps charging double so there ended up with a big queue. the staff didn't close this pump and it continued to happen.
when I went to pay I couldn't due to the large queue I tried to ask what was going on and was ignored so I went over to the store to ask for a manager and was told it isn’t anything to do with the store and they didn't want to know this is extremely poor service from both people 😕

I received a penalty notice for spending too long at one of their service stations. I had used their auto carwash, the vacuuming and then had to take a call. I had no idea that there was a 30 min time limit for being there: which is daft anyway as it took me longer than that to use the car wash and vacuum. I thought it would be a nightmare appealing the fine but I can honestly say it was one if the best customer care episodes I have had for a long time, anywhere. I spoke with Rohit in the customer care team. He was polite, understanding, used common sense! He didn’t palm me off on anyone else or try to delay. In fact he dealt with everything immediately. My fine was withdrawn. I have used the petrol station for about 3 years and will now carry on using it .

Never work. Don’t seem to be maintained and no number on machines. Always run out of soap brushes are dirty and greasy

Scam company sending out incorrect PCN fines

Southbourne Jetwash BH6 3RB what a joke you all!
£1/ minute are you out of your mind!
The brush is rubbish not maintained, no pressure, have to wait a minute and a half to come out the foam properly, you rubbing people!
Never use this car was ever again!

Please avoid this carwash!

Have left both Morrisons EV charging stations at 28 Silcox Rd, Bristol BS13 0BE out of order for over 4 weeks.

Not really good enough if the aim is to offer reliability. Currently would recommending any local funding to go to other EV companies who are willing to maintain their stations and not just install them.

Used a hand jet wash facility .. card was read but the machine failed to operate. Attendant fiddled with the machine. .. .obviously not an engineer so he had as much success as I did. I asked for a refund but he could not give me one, there were communication problems so I couldn't ascertain why. On the other hand, after contacting MFG via email my complaint was dealt with quickly and politely. So.. one star for forecourt service, five stars for treatment on-line. Ave: 3