bonjour je vous ai missionner pour un…
bonjour je vous ai missionner pour un transport de la hollande a cote d,amsterdam pour la modique somme de 495 euros vous avez sous traiter le transport a une personne qui sest presenter au garage mais na jamais fait le transport il n,a fait qu,un passage et donc le tarif ,nest pas le meme je dirais meme que cest une veritable escroquerie croyer bien que je ne suis pas du tout satisfaitet que je ne vous recommanderais pas cest pas du tout serieux
Réponse de Moving Motorcycles
Dear Phillipe,
We are disappointed to see this review, as it does not align with the professional standards we strive to maintain or the detailed conversations we had regarding this booking.
We would like to clarify several key points regarding your transport and the review:
- No Subcontracting: We did not subcontract your job. Jarek is a valued member of our internal driving team and was operating our dedicated UK-based motorcycle transporter.
- Operational Costs: To fulfil this booking, we scheduled the collection and delivery with yourself and the collection contact, Jarek arrived at the agreed time having travelled from the UK to Holland, and logged the transit through the formal European Union Transit system.
- Collection Issues: Upon our arrival, the auction house refused to release the motorcycle to us. Despite our team being on-site and ready to perform the service, the circumstances at the collection point prevented us from completing the delivery.
We notified you immediately when the release was refused. At that time, you confirmed you understood and also understood why a refund was not possible given the significant logistical costs already incurred. You also indicated that you would be taking the matter up with the selling auction house directly.
We are disappointed with this public review, especially as you had previously acknowledged the situation and the fact that we fulfilled our logistical obligations. We remain committed to transparency and professional service, and we are sorry that the issues at the collection point resulted in this outcome.
Regards,
Kate