I can recommend M&R plumbing, from start to finish the whole process to replace my boiler went smoothly. They were punctual, efficient,friendly and Jack & Finn left the workspace clean & tidy. The rub... Voir plus
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Lisez les avis des autres
Apologies for the slow review but we've been on holiday. The lad who serviced our boiler was polite, efficient and sorted the job with minimal fuss. He even offered some helpful tips and is a credit... Voir plus
L'entreprise a répondu
This company installed our central heating system and have serviced it annually ever since. Prompt service, on time. Very clean and tidy engineers who explained all about the service carried out. W... Voir plus
L'entreprise a répondu
Contacted by the company to let me know that an issue with the boiler had been reported by tenant. They were happy to contact tenant to arrange a call out & carry out a service whilst there. All compl... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Service d'installation du gaz
- aussi dans
- Fournisseur de chaudières
- Fournisseur de systèmes de climatisation
- Gazier
- Plombier
- Service de réparation de radiateurs
Écrit par l'entreprise
Established in 1997, M&R Plumbing and Heating Ltd provide a complete range of domestic and commercial gas, heating and plumbing services, specialsing in renewable energy solutions. We are a proud Worcester Bosch service partner and a Vailant ADVANCED installer. All our engineers are Gas Safe, Oftec and FGAS registered. As a family business, we pride ourselves on our high standard of workmanship and excellent aftercare service, which has secured us a large amount of repeat business over the years. Why choose us? We have served Bolton, Wigan, All of Greater Manchester and Lancashire for 28 years now. Also these are 8 more reasons why chose us. 1. Highly trained engineers. 2. Worcester Bosch service partner. 3, Vailant ADVANCED installers 4. We keep you in the loop at all times. 5. We keep your home clean and tidy. 6. We turn up when we say we will. 7. We offer the best quality service and products at the best price. 8, We have been keeping families and businesses warm, cool and cosy since 1997,
Coordonnées de contact
290 Chorley New Rd, BL6 5NY, Bolton, Royaume-Uni
- 01204690957
- info@mr-group.co.uk
- www.mr-group.co.uk
4,9
Excellent
808 avis
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A répondu à 100 % de ses avis négatifs
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Very poor administration
The administration in this organisation is just a joke.
To cut a very long story short, my annual boiler service was due to take place in January 2026. However MR didn’t turn up so another appointment was made for February. They didn’t turn up. More apologies followed and I was assured the engineers would be with me the next morning - between 8 am and 9 am. They didn’t turn up.
When the engineers did turn up, they were good. It was the same guys who installed the boiler 2 years ago and did the annual service last year.
I was really disappointed with the administration in this organisation so I asked to speak to someone senior. I spoke to Mike who apologised (again) for the poor administration in his organisation.
I wasn’t going to give a poor review of MR as I understand the impact it can have. However, in spite of having a service contract with MR, I received 4 reminders to pay for the annual boiler service. I replied to each reminder - telling them that I pay monthly for a service etc and that an annual boiler service is included in that contract. The final straw was when I received a phone call this morning asking me to pay for the service again.
I fully recognise you can’t knit an experienced administrator overnight in a business but he really needs do something more just keep apologising.
27 février 2026
Réponse de M&R Plumbing & Heating Ltd
"Hello, thank you for taking the time to leave this detailed feedback. First and foremost, I want to sincerely apologize. You have been incredibly patient with us, and to be let down multiple times by our scheduling, followed by automated payment reminders you shouldn't have received, is completely unacceptable.
While we are glad the engineers did a great job once they arrived, we know that a reliable service requires the office administration to be just as sharp. You are entirely right—apologies only go so far, and concrete action is needed. Mike and the management team are actively reviewing our service contract database and automated billing systems right now to ensure this error is corrected and does not happen to you, or any other contract customer, again.
We truly value your business over the last two years and want to ensure your account is completely squared away. Please could you contact Mike directly at the office so he can personally confirm your contract status is updated and discuss how we can make this up to you? Thank you."
Appointment easily arranged and kept
Appointment easily arranged and kept, employees efficient and polite.
4 mars 2026
Réponse de M&R Plumbing & Heating Ltd
"Thank you so much for the 5-star review! We know how busy life can get, so we always strive to make arranging appointments effortless and ensure our team arrives on time. It's wonderful to hear that our employees were both efficient and polite. Thank you for choosing M&R!"
Mr-group
Shaun and his team arrived Wednesday to fit a new boiler and 8 new radiators it was all finished by Friday dinnertime.excellent work carried out.i would highly recommend this company and have no hesitation in using them in the future.thank you
6 mars 2026
Avis spontané
Réponse de M&R Plumbing & Heating Ltd
"Thank you so much for the 5-star review! We know how busy life can get, so we always strive to make arranging appointments effortless and ensure our team arrives on time. It's wonderful to hear that our employees were both efficient and polite. Thank you for choosing M&R!"
Peace of mind
I urgently needed someone to fix a pipe that I discovered was leaking behind a toilet as I was due to go on holiday that day. I spoke to a very helpful young lady who promised someone would be with me by lunchtime and she was as good as her word. Alex arrived and within the hour the leak was repaired and he even brought in a machine to soak the water that had seeped into the carpet. I was able to go on holiday with peace of mind returning today to find all was well.
25 février 2026
Réponse de M&R Plumbing & Heating Ltd
"Thank you so much for this wonderful 5-star review! Discovering a leak right before you are due to jet off on holiday is incredibly stressful, so we are absolutely thrilled that we could take that weight off your shoulders.
Our office team always tries their best to prioritize urgent situations, and we are so glad she was as good as her word. Alex is a fantastic asset to our team—not only for fixing the leak so quickly, but for bringing in the extraction machine to protect your carpets while you were away. We are so happy you were able to enjoy your holiday with total peace of mind and return to a dry, safe home. Thank you for choosing M&R!"
Réponse de M&R Plumbing & Heating Ltd
“Thank you for your kind review! We're really glad you had a great experience and truly appreciate the recommendation.”
Réponse de M&R Plumbing & Heating Ltd
Thank you for your kind review! We're really glad you had a great experience and truly appreciate the recommendation.
Réponse de M&R Plumbing & Heating Ltd
Thank you for your kind review! We're really glad you had a great experience.
Replacement shower.
Arrived quickly. Promptly diagnosed problem. Supplied and fitted new shower without problems. Cleaned up afterwards.
26 février 2026
Réponse de M&R Plumbing & Heating Ltd
Thank you for your great review! We're glad we could diagnose the issue quickly and get your new shower supplied and fitted smoothly. We also appreciate you mentioning the clean-up — we always aim to leave everything tidy.
Annual boiler service.
Engineers arrived at appointed time and were professional in doing the required work.
26 février 2026
Réponse de M&R Plumbing & Heating Ltd
Thank you for your review. We're glad to hear our engineers arrived on time and carried out the work professionally. We really appreciate your feedback.
Friendly and professional team happy…
Friendly and professional team happy with the new boiler installation.
20 février 2026
Réponse de M&R Plumbing & Heating Ltd
Thank you for the great feedback! We're glad you found our team friendly and professional, and we hope you're enjoying your new boiler.
1st boiler service
Recent first boiler service with m&r, can't fault the customer service and a great job done by Liam.
Thank you 👍
24 février 2026
Réponse de M&R Plumbing & Heating Ltd
Thank you for your great review! We're really pleased to hear you were happy with the customer service and your first boiler service with us. We'll be sure to pass your kind feedback on to Liam.
Leaky to brand new boiler
Cannot recommend M&R enough! Always great.
Engineers Jack & Alfie came to see what the issue was on Thursday afternoon and by Saturday morning we had a new boiler! Absolutely fantastic service, lovely gentleman with great customer service. Quick efficient and made sure everything was working fine before leaving told us what to do with the new thermostat and how to work everything. Made sure we knew all we needed to know before he went and he cleared up very well after the job was done . Chantelle was more than helpful for get us sorted with the payment plan for the new boiler too.
21 février 2026
Réponse de M&R Plumbing & Heating Ltd
Thank you so much for the fantastic review. We're delighted to hear you were happy with the service from Jack and Alfie and that we were able to get your new boiler installed so quickly. It's great to know everything was clearly explained and left tidy afterwards. We'll also be sure to pass your kind comments on to Chantelle for helping with the payment plan. We really appreciate the recommendation.
Every interaction went wrong
Every interaction went wrong. Initially diagnosed a part issue with a boiler for repair, next chap who turned up said I should really have just gone for a new boiler instead and the part wasn’t needed, which was £500 of advice that could have been saved.
Part couldn’t be returned but I didn’t get to keep it despite paying for it.
Paid off my bill but was still hassled about the original call out which I thought had been paid when I rang them. Was told I’d get called back but never did when contacting them.
No interest or acknowledgment in what went wrong but 10/10 for asking for money.
19 janvier 2026
Réponse de M&R Plumbing & Heating Ltd
Dear David
I am incredibly sorry to read about your experience. It’s clear that we’ve let you down, not just once, but at several stages of your journey with us.
Reading your feedback, it’s obvious that our communication was nowhere near the level it should be. From the conflicting advice you received to the feeling of being "hassled" while your own questions went unanswered—that isn't the way we want to treat our customers. We clearly missed the mark on the "care" part of our service.
I have shared your comments with our management team, and we are currently conducting a full internal review of what went wrong with your booking and the advice provided. We don't want to just offer another empty promise of a callback. Once I have the full picture of the diagnostic and billing errors, I would like to reach out to you personally to discuss how we can rectify this and move forward.
Thank you for your patience while we get to the bottom of this.
Best regards,
The M&R team.
Quick service and work completed in a…
Quick service and work completed in a timely manner , engineer was polite
19 février 2026
Réponse de M&R Plumbing & Heating Ltd
Thank you for your review. We're pleased to hear you were happy with the quick service and that our engineer was polite and efficient.
Another efficient boiler service.
Easy to book an appointment for a boiler service. The engineer arrived within the agreed time slot. Offered to remove his footwear, which I thought was very polite. He explained what he was doing during the service and completed it thoroughly. I used M&R to fit my boiler and they have serviced it every year since so very happy with their work.
18 février 2026
Réponse de M&R Plumbing & Heating Ltd
Thank you for your wonderful review. We're delighted to hear that booking was easy and that our engineer provided a polite, thorough service. We're also pleased to know your boiler has been well looked after each year — we really appreciate your continued trust in M&R
Réponse de M&R Plumbing & Heating Ltd
Thank you for your kind feedback! We're pleased our team provided a reliable and efficient service.
Boiler service
Great service provided no mess no fuss definitely would recommend to anyone!
16 février 2026
Réponse de M&R Plumbing & Heating Ltd
Thanks for your kind words! We aim to make every service efficient and hassle-free
1st class service from start to finish
1st class service from start to finish. Great customer service from booking the appointment to the engineers leaving and after care. No mess, no hassle and the best price around! Great job Chantelle, Jack and Connor.
20 février 2026
Avis spontané
Réponse de M&R Plumbing & Heating Ltd
Thanks for the review! We're glad you found our service easy, efficient, and professional
Prompt service done on our boiler
Prompt service done on our boiler. Very knowledgeable man that serviced our boiler very helpful.
Good customer service from this company
19 février 2026
Réponse de M&R Plumbing & Heating Ltd
We appreciate your kind review! Happy to hear our engineers provided a thorough and professional service.
Réponse de M&R Plumbing & Heating Ltd
We appreciate your kind review! Happy to hear our engineers provided a thorough and professional service.
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