Apologies for the slow review but we've been on holiday. The lad who serviced our boiler was polite, efficient and sorted the job with minimal fuss. He even offered some helpful tips and is a credit... Voir plus
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Lisez les avis des autres
I can recommend M&R plumbing, from start to finish the whole process to replace my boiler went smoothly. They were punctual, efficient,friendly and Jack & Finn left the workspace clean & tidy. The rub... Voir plus
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Bernard Hough Great company, they give a first class service from initial contact requesting a quotation through to the final completion of the work. The whole company cannot be faulted, I would rec... Voir plus
L'entreprise a répondu
Contacted by the company to let me know that an issue with the boiler had been reported by tenant. They were happy to contact tenant to arrange a call out & carry out a service whilst there. All compl... Voir plus
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À propos de l'entreprise
- Service d'installation du gaz
- aussi dans
- Fournisseur de chaudières
- Fournisseur de systèmes de climatisation
- Gazier
- Plombier
- Service de réparation de radiateurs
Écrit par l'entreprise
Established in 1997, M&R Plumbing and Heating Ltd provide a complete range of domestic and commercial gas, heating and plumbing services, specialsing in renewable energy solutions. We are a proud Worcester Bosch service partner and a Vailant ADVANCED installer. All our engineers are Gas Safe, Oftec and FGAS registered. As a family business, we pride ourselves on our high standard of workmanship and excellent aftercare service, which has secured us a large amount of repeat business over the years. Why choose us? We have served Bolton, Wigan, All of Greater Manchester and Lancashire for 28 years now. Also these are 8 more reasons why chose us. 1. Highly trained engineers. 2. Worcester Bosch service partner. 3, Vailant ADVANCED installers 4. We keep you in the loop at all times. 5. We keep your home clean and tidy. 6. We turn up when we say we will. 7. We offer the best quality service and products at the best price. 8, We have been keeping families and businesses warm, cool and cosy since 1997,
Coordonnées de contact
290 Chorley New Rd, BL6 5NY, Bolton, Royaume-Uni
- 01204690957
- info@mr-group.co.uk
- www.mr-group.co.uk
4,9
Excellent
802 avis
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A répondu à 100 % de ses avis négatifs
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Boiler service for my 94 year old Mother.
Booking a boiler and central heating service for my 94 year old mother was easy and convenient. Mick, the engineer was very professional, and understanding, especially as my mother was having one of her "moments".
14 août 2026
Réponse de M&R Plumbing & Heating Ltd
Thank you so much for this heartfelt 5-star review.
We know how important it is to have someone patient and understanding in your mother's home, and we're so glad Mick was able to put her at ease while getting the service done smoothly. Making the booking process easy and stress-free for you was just as essential to us.
We really appreciate your kind words about Mick's professionalism, and we're always here whenever you or your mother need us next.
Réponse de M&R Plumbing & Heating Ltd
Thank you so much for the 5-star review and your continued support!
It's wonderful to hear that our entire team delivers great service consistently every time you reach out. Knowing you can always rely on us means everything, and we look forward to helping you again next time!
The engineer was respectful and polite
The engineer was respectful and polite, he explained what he was doing and answered any questions I had, also tidied up after himself.
4 août 2026
Réponse de M&R Plumbing & Heating Ltd
Thank you so much for the fantastic 5-star review!
We really appreciate you highlighting how polite and tidy our engineer was. Taking the time to answer your questions and walk you through the job is a big priority for us, so it's brilliant to hear he did just that.
Thanks again for choosing us, and we look forward to helping you out next time!
Réponse de M&R Plumbing & Heating Ltd
Thank you so much for taking the time to leave us a 5-star review!
We're thrilled to hear that you had an excellent experience and that our technician was polite, knowledgeable, and helpful. Delivering top-quality service with expert care is what we strive for every day.
We truly appreciate your support and look forward to working with you again in the future!
We use this company for annual boiler…
We use this company for annual boiler maintenance. Our annual service was due on 03.08.2026 and a carbon monoxide leak was discovered. Our boiler was exactly 13 years old, so the here and now decision was made to replace it. Less than 24 hours later the new replacement boiler was installed.
The two installation guys are a credit to their company. Thank you Mick W and Finlay for going way beyond our hopes and expectations.
Astonishing to discover this quality of supply and service in this day and age. Highly, highly recommended.
All the waste and unwanted packaging was carted off the next day. What's not to like?
5 août 2026
Réponse de M&R Plumbing & Heating Ltd
Thank you so much for taking the time to share such an incredible 5-star review!
Discovering a carbon monoxide leak can be alarming, but keeping you safe is our absolute top priority. We are so proud of how quickly the team acted—from the initial discovery during your annual service to Mick W and Finlay having a brand-new boiler fully installed in under 24 hours.
Hearing that they went way beyond your expectations and left everything spotless means the world to us. They truly are a fantastic part of our team, and we will make sure your generous praise is passed along to both of them.
Thank you for your long-standing trust in us and for your high recommendation. We’re always here whenever you need us!
Excellent engineer boiler serviceLiam very polite …
Excellent engineer Liam very polite courteous and very knowledgeable about our type of boiler took time to explain each step of our boiler service very polite and helpful lady who l spoke to regarding a query i had excellence all round many thanks
4 août 2026
Réponse de M&R Plumbing & Heating Ltd
Thank you so much for the outstanding 5-star review!
It’s fantastic to hear that Liam took the time to talk you through each step of your boiler service with so much expertise and courtesy. We're also delighted that our customer service team was able to help you out quickly and politely with your query—delivering excellence from start to finish is always our goal.
We truly appreciate your kind words and look forward to taking care of your boiler again next year!
Highly recommend this company
They're the only company to look after my gas boiler since it's first service in 2018. Think that says it all ! From booking to service done the process is easy and all staff very friendly and helpful. Good price too.
31 juillet 2026
Réponse de M&R Plumbing & Heating Ltd
Thank you so much for such a wonderful 5-star review!
Looking after your boiler every year since 2018 is an absolute honor, and knowing you’ve trusted us for eight straight years really does say it all. We're thrilled that every part of the process—from the friendly office staff and easy booking to the actual service and competitive pricing—keeps delivering for you.
Thank you for your incredible loyalty and high recommendation. We look forward to keeping your heating running smoothly for many more years to come!
Heating system installation
M&R sent an engineer to assess our requirements and offered great suggestions and guidance as we planned our heating arrangements for our new kitchen area.
The work was performed professionally, and their engineers took every precaution to prevent damage, or unnecessary dirt, in our home.
You could sum their work as prompt and professional.
22 juillet 2026
Réponse de M&R Plumbing & Heating Ltd
Thank you so much for taking the time to share this brilliant 5-star review!
We're delighted to hear that our team was able to offer useful guidance for your new kitchen project and that the installation went so smoothly. Protecting your home and keeping things spotless is just as important to us as getting the pipework right, so it's great to know the engineers took such good care of everything.
Congratulations on the new kitchen area, and thank you for choosing M&R! We're always here if you need anything else in the future.
Great work and pleased with the price.
From the plumber arriving, too him leaving, everything was efficient and well organised. Pipes bent with care and skill, which look really neat, tidy and professionally fitted. And after testing everything was working as it should, he cleaned the area and left it with nothing out of place. We have used M & R before and it was good to see their standards haven't dropped, will certainly use them again it we need to. We would recommend them without hesitation, great guys and a great work ethic, very pleased is an understatement.
21 juillet 2026
Réponse de M&R Plumbing & Heating Ltd
Thank you so much for taking the time to write such a glowing 5-star review!
It means the world to us that you noticed the little details—like the neat, precise pipework—because taking true pride in our craft is what we're all about. Hearing that our standards are just as high as the last time you used M&R, and that you were left so impressed with both the work and the price, is the best feedback we could ask for.
We really appreciate your unhesitating recommendation, and we'll be right here whenever you need us next!
Didn't finally use their service as…
Didn't finally use their service as their system have problems and reply me after 30 days. With this customer service I got after 30 days reply is not what call efficient.
19 mai 2026
Réponse de M&R Plumbing & Heating Ltd
A 30-day delay in getting back to you is completely unacceptable and nowhere near the standard of service we strive to provide. We experienced a technical issue with our system during that time, but that is no excuse for leaving you waiting. We completely understand why you chose not to move forward with us.
> We have since fixed the issue to ensure this doesn't happen again. If you are open to giving us another chance in the future, please reach out to me directly at [insert email/phone]—I would love the opportunity to make things right.
Best regards,
The M&R Team.
Really good service
Really good service and came out quickly to sort a radiator leak. Boiler service done at same time so just the job! Really polite and friendly lads who came out, thanks for sorting.
28 juillet 2026
Réponse de M&R Plumbing & Heating Ltd
Hi Stephen,
Thanks so much for taking the time to leave us a 5-star review!
We're really glad we could get out to you quickly and take care of that radiator leak—and getting the boiler service knocked out at the same time is always a win! I’ll be sure to pass your kind words along to the team; they’ll be thrilled to hear you appreciated their work and friendly service.
Thanks again for choosing us, and please don't hesitate to reach out if you ever need anything else!
Best regards,
M&R Team.
Great Company, very pleased with the work.
Great company, did some emergency pipework in my new kitchen, I wanted a section of old pipework redoing so it fitted neatly behind my new units, they came out the same day to do first fix and came back once I had my cabinets in, great experience and a fantastic team, very friendly and professional.
21 juillet 2026
Réponse de M&R Plumbing & Heating Ltd
Thank you so much for the fantastic 5-star review!
Kitchen renovations can be stressful enough without pipework getting in the way, so we're thrilled we could jump in same-day for the emergency fix and wrap everything up seamlessly around your new cabinets. Keeping things neat, professional, and stress-free is always the goal.
Enjoy your brand-new kitchen, and thank you for choosing M&R! We're always here if you ever need us again.
A company and it's staff always helpful…
A company and it's staff always helpful and try to do the best for you, came out to do an insurance quote and were very knowledgeable and helpful, tried to make things as easy as possible which I appreciate as I'm.disabled . I would highly recommend them.
24 juillet 2026
Réponse de M&R Plumbing & Heating Ltd
Thank you so much for taking the time to leave such a heartfelt 5-star review.
We know how stressful dealing with insurance claims can be, so making the quote process as smooth, clear, and easy as possible for you was our top priority. Knowing that our team was able to provide the extra support and care you needed truly means everything to us.
We deeply appreciate your trust and high recommendation, and we're always here whenever you need a helping hand!
I’m pleased with the service they…
I’m pleased with the service they provide. Quite happy. Would recommend to others.
20 juillet 2026
Réponse de M&R Plumbing & Heating Ltd
Thank you for taking the time to leave us a 5-star review!
We're so glad to hear that you're happy with our service and that you'd recommend us to others. Keeping our customers satisfied is what it's all about!
We really appreciate your support and look forward to helping you out again in the future!
Very professional company.
This company is very professional right from the minute they answer the phone. They ask many questions to fully understand the problem then advise when they will be able to send some one out to look at the problem. They advise all the costs upfront so you are not hit with any surprises. The engineers turn up as arranged and again are very professional and clean up after they have made the repair. They explain exactly what they have done and what the cause of the problem was. Have used before and would definitely recommend and use again.
16 juillet 2026
Réponse de M&R Plumbing & Heating Ltd
Hi Jon,
Thank you so much for taking the time to leave such a detailed and thoughtful review!
We take great pride in clear communication, transparent pricing, and ensuring our engineers leave your space spotless after the job is done. Hearing that our team delivered on all these fronts means the world to us.
As a returning customer, your continued trust and recommendation are the highest compliments we could receive. We look forward to helping you again whenever you need us!
Best regards,
The M&R Team
Amazing service as always
Amazing service as always. Complete new boiler system installed in 2 days. Highly recomended!
3 juin 2026
Réponse de M&R Plumbing & Heating Ltd
"As always" is the best phrase we could hope to hear! Swapping out an entire boiler system in just two days is no small task, so we’re thrilled the team delivered the fast, top-notch service you've come to expect from us.
Thank you so much for your continued trust in MR Plumbing and for taking the time to leave such a great recommendation. Enjoy the new system!
No problems
15 juillet 2026
Réponse de M&R Plumbing & Heating Ltd
Short, sweet, and to the point—we love to hear it! Thank you for the 5-star rating and for choosing MR Plumbing. We’re always here if you need us again!
Réponse de M&R Plumbing & Heating Ltd
Thank you for the fantastic review! We’ll be sure to pass your kind words along to the engineers—they’ll be delighted to know their friendly, helpful approach made a great impression.
We truly appreciate your business and look forward to helping you out again in the future!
Excellent customer service from start…
Excellent customer service from start to finish, the buying and fitting went better than I could have imagined, definitely recommend
17 juillet 2026
Réponse de M&R Plumbing & Heating Ltd
Thank you for the fantastic 5-star review! We know getting a new boiler or system fitted can feel like a major project, so hearing that the entire process—from purchase to installation—went even smoother than you imagined means everything to us.
We’re so grateful for your recommendation and your business. Enjoy the new setup, and don't hesitate to reach out if you ever need us again!
Everyone is so polite and efficient
Everyone is so polite and efficient. Value for money as well.
17 juillet 2026
Réponse de M&R Plumbing & Heating Ltd
"Thank you so much for the 5-star review! We take a lot of pride in our team, so hearing that everyone was polite and efficient truly makes our day. We look forward to seeing you again soon!"
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