Mutual of Omaha Mortgage Avis 884

We had a great experience working with Jennica Lindqvist throughout our reverse mortgage process. She was knowledgeable, patient, and took the time to clearly explain everything in a way that made us feel comfortable and informed.

What really stood out was how empathetic and personal she was. She made us feel at ease during a process that can otherwise feel overwhelming, and it genuinely felt like she cared about our situation and our family.

She was always responsive, professional, and made sure we felt confident every step of the way. We truly appreciated her support and would absolutely recommend Jennica to anyone considering their options.

Raymond Munoz was my loan officer. He was very nice at first, but then he wasn't. He got me to sign all the necessary paperwork and disclosures and then he disappeared. he wouldn't take my phone calls, he wouldn't call me back. He couldn't answer basic questions about loans. He was very evasive and unknowledgeable about everything. He would get mad at any questions. He made everything so hard and impossible, that I found somebody else.

Jennica Lindqvist made our reverse mortgage happen. She went above and beyond in order to help us understand the process and complete it. Although the process was complicated by issues with our home, she was always there to coordinate counseling and final closing of the loan. Thanks Jennica for making our life better! Thank you Mutual of Omaha for being a 5 star company for us!

Years ago, I was a customer of Mutual of Omaha Mortgage. Back then, my experience was good enough. I have a perfect payment track record with them and all of my other creditors. After a year or so, my loan was sold to Freedom Financial. Overall, I didn’t realize what I was missing until then, as they seemed more customer-focused.

Again, I was contacted by a “Mortgage Loan Originator.” I’m starting to learn that these flimsy titles are similar to a fast-food drive-through order associate. Once you provide your order and pick it up, they often get it wrong, and that is where the interaction with them stops. They simply don’t care.

B. Hale reached out to me from Mutual of Omaha. He, too, had the title of “Mortgage Loan Originator.” Like the drive-through associate, I was given incorrect information. I contacted him 3 times with no response. The loan application got pushed through somehow, and I was receiving automated emails requesting the necessary documentation. I did not ask for this, and yet, Mr. Brock did not bother to reply - I guess he thought that I already placed my drive-through order.

Today, I reached out to him again and got a snarky reply that said he had cancelled the application that I didn’t ask for. Nope, not true - I logged in and saw that it still was waiting for my documentation. I guess what I am trying to say is this is the second time in a year that Mutual of Omaha has reached out to me, wanting me to come back as a customer, although this is the first one who has given them a bad name, in my opinion.

Sometimes I feel like the grass is greener on the other side. Not this time, however. Mr. Brock showed me how good my current mortgage holder is and why I will remember this experience and never consider Mutual of Omaha again. There is no room for his ‘attitude,’ and I feel it is important to call it out when it is blatantly observed.

George Mentzelos was there all the way in navigating my HECM. Even with a couple hiccups along the way, we were able to complete the process and close. Goodbye mortgage payments!!

This was such a bait and switch for refinancing. We locked in a great rate. At closing paperwork stage they decided to drop us completely (as interest rates had gone up and they didn't want to honor them).
What a waste of time and expense.
BEWARE

Wow, I was very impressed by how quickly Mitch and team moved and the attention to detail that he gave to my account. Thank you for helping us get the money we needed.

I was seeking out a cash-refinance to see what rates I can get from different companies. When I was matched up to a loan officer, we were discussing my needs and wants and well, the numbers seems promising BUT the issue was that the loan officer didn't understand what I am looking for in the cash re-finance. He quoted me on that the mortgage payment would include my other bills which I can decide which ones I want to pay off and such but again he didn't listen to the customer. I would not want to work with them again, as they are aggressive and not considerate to the customers. My loan officer name was James Boisdenghien and yeah he was pushy.

Jennica explain everything and she kept reassuring me that things were going well. She was very easy and reassuring doing this process. She seemed very confident in the process.

I was very satisfied with the diligence and perseverance shown by our loan officer John Briggs. He communicated every step of the process in coordinating the reverse mortgage application through to a successful completion. We understood each step of the process which was fully explained by John throughout the approval process. I rate his knowledge very high and his sincerity outstanding.

I think that it's horrible to have the customer pay $550 for an appraisal up front for a heloc,that was money that I didn't have to begin with,Only to be ghosted by the loan officer. A total waste of time and money. Please read the negative reviews they will give you pause about using this company.

I was looking to refinance to pay off credit card and personal debt. I had a credit score in the low 700’s and a high DTI. I was told by a Mortgage Loan Originator from Mutual of Omaha Mortgage (MOOM), that my home's price range came in between $630,000 and $670,000 and set the estimate at $650,000. I had to pay the appraisal fee of over $500 which I could not afford. The MLO told me to put it on one of the credit cards that would be paid off with the proceeds of the refi. The appraiser they sent was unprepared to do what she had been paid to do. She forgot her ladder and asked to borrow mine. I was very hesitant to allow this because if she was injured while using my ladder it would be my liability. But I caved in after she said she would not be able to get into the attic, where the new HVAC system had been installed. I received a copy of the appraisal which was $50,000 under the estimate. There was crucial information on the appraisal that was inaccurate or missing. I contested the appraisal, but the appraiser refused to change any information. I found out through public records that in late 2020 this appraiser settled disciplinary action against her by the state’s Real Estate Division for conduct violations. I brought this to the attention of the MLO and requested a full or at least, partial, refund because I questioned the appraiser’s competency. He refused, stating the appraisal was completed.
I approached another company. This rep for this company asked me if I was aware that MOOM changed me from a conventional to an FHA and if I understood the difference. As he was explaining what the implications were, I realized this was not clearly communicated by MOOM. I moved forward with the other company and oddly enough their appraiser valued my home at $670,000.
Use extreme caution when dealing with of Mutual of Omaha Mortgage. Question everything.

Terrible experience! DO NOT USE MOO- Bait and switch- waited for over 8 days for revised documents and asked multiple times for the documents- was told for over a week that they were awaiting final UW approval- When I asked "what is being approved as I have not received or signed the final documents to be approved" I received no response- the documents I did receive were inaccurate and requested revised documents that I still have not received....... Also told that loan amount was increased without my knowledge and when I asked about that I got no response. Was finally responded to via text? The original documents had fees that did not apply to this mortgage.....

Horrible company. I've requested them to stop sending me mortgage offers and take me off their mailing list for over two years and they always say they do and then another one the next week. They also don't show it is Mutual of Ohama, it comes as VA Loan Program and in the tiny fine print shows their real name and states they have no affiliation with VA. False advertising.

These guys are the worst I have ever experienced. They think everyone is stupid, and will be condescending and demeaning to you if you question them or insist on verification of what they are claiming. If you want an example of classic bait and switch, these are your guys. Stay far, far away from them.

I'm really worried that this company is scamming to obtain personal information. I uploaded and received confirmation on Oct. 11. Received a call as well and was told I'd hear back by Monday. Nothing. I called after 2 weeks and agent said he had kidney stones but for sure would call the next day. A week has passed by and again, nothing.
-Response:
It's one thing to make a note and quite another to actually perform the action. There was no phone call on Oct. 17 and I talked to the agent after that and he assured me that he would get my application was in process. In fact, as of today your website still shows it processing. But, I will take your response as a clear answer that you don't care to do business with me.

I was very excited to purchase a new home with Mutual of Omaha, utilizing my VA loan benefit. Unfortunately, the rate was not locked in, nor was I informed. The loan officer knew I was happy with the discussed rate and cost of points to buy down the rate. He even agreed to beat a competitor by $1,000. After I went through nearly the entire process, I was informed that the rate was not locked in. I was then sent the new cost to purchase points, which increased $8,000! Instead of trying to keep my business, the loan officer said sorry and suggested I use another company. He left me no other choice. I have to say I am extremely disappointed and upset that he wasted so much of my time. I honestly thought this company cared about our veterans but this loan officer proved otherwise.

Yeah, I'm not too happy with Mutual of Omaha mortgage services. After a little over a year, they went and sold our mortgage to a different servicer, that pisses me off! They also lost a check I mailed them, which miraculously showed up 3 weeks later, which they cashed after I was forced to send them another check to replace the lost one. In spite of their incompetence and receiving two payments that month, they also hit me with a $79 late fee that they would not reverse. I wouldn't waste my time with them!

I just completed my reverse mortgage, working with Barbra Blair. The whole reverse mortgage process was easy and moved along quickly. Barbra was always quick to answer my emails and just a wonderful person to work with. I would highly recommend her for your reverse mortgage.

I chose the wrong initiating location, rather than the wrong company. Or I should say it was chosen for me, even though they are 2,000 mi. away from me. When I called the 800 number, I was directed to the San Diego branch. Little did I know, I'd be doomed from the start. They asked for redundant submission of documents, they had little communication with me, and were constantly dangling the carrot. The only way the underwriters have any communication with the initiating officer, is the utilization of the information they harvest. The left hand does not know what the right hand is doing here. One's initiating officer can quit, or be fired on a whim, and the one who applied for the RM suffers for it. After 85% of the "hoop jumping" was completed, I bowed out due to their incompetence, and their remarkable talent of being inept. The San Diego branch is all puffed up on their own self-designated importance. Possibly they are punch-drunk on that California Coastal Kool-Aid. Here again, I believe the problem was the specific branch I dealt with, and not MoO as a whole. The only good that came from this total waste of time, is that it did defer me to choose another company, which I have been more than happy with.