myClubhouse from Simmetrics Ltd Avis 

Malden District Society of Model Engineers has been using myClubhouse for around five years, and it has become an important part of the way we manage our website, memberships, events and online payments.

During that time, we've found the Simmetrics team to be responsive, professional and willing to listen to customer feedback. Whenever we've raised questions or suggestions, they've taken the time to understand how our society operates and have worked with us to improve the product.

We recently had a very informative Zoom meeting with Matthew, who demonstrated the latest developments and explained the forthcoming website upgrade. These include new Stripe Connect payment methods with support for Apple Pay and Google Pay, together with a range of other enhancements and a new mobile app beta programme. We also discussed improvements to image management, which should make maintaining our website easier in the future.

One aspect we've particularly appreciated is that Simmetrics continues to invest in developing myClubhouse while supporting existing customers through the upgrade process. The ability to retain existing payment methods during the transition, together with the option to roll back if any significant issues arise during the beta, demonstrates a thoughtful and well-managed approach.

We're pleased to be renewing our subscription for another five years and look forward to participating in the beta programme by providing constructive feedback as the new features are rolled out.

Overall, we'd recommend myClubhouse to clubs and societies looking for an integrated website, membership and event management system backed by a company that values customer feedback and is committed to continual improvement.

We have been using Simmetrics for the last five years and have found them to provide a reliable service and are very responsive to our requests. MyClubHouse is an integral part of the clubs operations and we have expanded its use over the years to the benefit of the club.

Our club changed over to myClubhouse in April 2025 just prior to our year end (30 Apr) so we could load the membership data and run a complete year. The post sales support is just as good as the pre-sales support which is really important. Currently going through membership renewals which is going smoothly. Booking club facilities is a lot easier than previous software we used. Have ventured into Events, which is very powerful, and is being used for inductions, competitions, etc. Have a feeling that we have only touched the tip of what myClubhouse can do to help us run the club smoothly and free us up to participate in our sport more.

Moving our cycling club to MyClubHouse as been great. We've been able to provide a professional looking club website with an integrated event management system and now a mobile app. There's so much configuration available I don't think we sacrificed any flexibility and at the same time simplified our club IT processes.

However, the best thing about MyClubHouse is the incredible support we receive from the team at Simmetrics. They often respond within minutes, quickly offering advice, alternative approaches and solutions to questions. They clearly know their product, and their customers, and are a big part of why MyClubHouse is great system for our club.

We spent a long time searching for the right platform to administer our society membership and I am so glad we finally found and adopted MCH. It is highly customised for clubs and societies with all the functions you need, and some you probably didn't know you needed! Support was excellent and enabled us to move from our previous platform to MCH without a hitch. Very important when all your income comes from membership.

We at Milton Keynes Canoe Club, have found myClubhouse to be a solid reliable and capable website, which allows our 500(ish) members to access and organise their paddling activities in an easy and simply manner.
Uptime has been great, and the swiftness and quality of support exemplary.

We have been using myclubhouse for over a year now to centralise, digitise and simplify the way our bowls club operates. The support we have received from Simmetrics on this journey has been first class. Support is given quickly and efficiently. The software works well and comprehensive written guidance is available at the click of a mouse. Now entering our second year of usage we are seeing how the initial implementation work is reducing ongoing workload for our volunteer club officials and making life easier for our members. We used a group of 5 people to implement the system. This not only ensured that the implementation work was divided up, but also crucially that the club is not reliant upon one individual and the risks that that entails if that person leaves the club or is unable to continue their work on the system. Lastly from a cost perspective the pricing structure is fair, offers great value for money and very importantly is structured in such a way that a gradual implementation can be instigated.

We introduced myClubhouse at South Shields sailing club in 2020 and saw an immediate benefit with easier subscription management and reporting of income. Over the years there has have been continual improvements such as volunteer rota management which we now utilise throughout the year ( our club relies on volunteers for its operation).

We are a multi-sport club (1500 members) with complicated family and group membership requirements. We have a fairly complex sports membership 'mix and match' capability that operates over different seasonal periods each year.

Using myClubhouse we have implemented all of these requirements accepting payment be Card, DD and cheque/cash.

Moving from a home-grown system, we have been delighted by the logical, thoughtful support we have received from myClubhouse with very practical 'How to' Teams sessions, and written instruction documents to cover mass DD transfer from our existing supplier.

We're now entering our second year of use, planning to extend the users to our sport section leaders to give them contact and event management capabilities they simply didn't have before.

I suspect we will be using this service for many years to come.

Aylsham St Giles cricket club has grown from 25 members to 150 in 5 years, with the result that we desperately needed a system to manage subscriptions, match fees, team selection notifications etc. Members range from junior sides, a women's side and multiple mens sides, so we needed a system to deal with a variety of subscription and match fee types.

We have been using Myclubhouse for 6 months. It's been brilliant. It copes easily with a multi team set up, whereby playing members notify their availability for a given date, the team captains then select their individual sides, and selection notification is sent out. This is the only system I could find that does this properly.

All subscription and match fees are recorded, and any unpaid fees stay visible on the system until paid. Cancelled matches result in seamless refunded match fees.

Any queries or requests for system enhancements are quickly dealt with by the support team.

I would recommend this system to any multi team club. The only points to note are:

- The system is highly configurable. This means you need a system "champion" to understand the system in full, and to configure it in a way that matches how your club operates.

- There isn't yet an app for the system, although the website is viewable and interactable with on any smart phone.

The support team are always on hand to resolve issues. Any addional requirements are always considered / added. There are so many functions - an all in one admin system.

This software is excellent for running even a club with complicated subscription levels, probationary members and many other twists. After many months using it still finding things it can do. The support is also fantastic. Highly recommended.

myClubhouse has really helped our youth football club (Churchdown Panthers) to reorganise it's administration particularly in terms of collecting registration fees and subscriptions. We used myClubhouse for the 21/22 season and will continue to going forward. The customer service is excellent with prompt responses. Can't recommend enough.

Comprehensive, flexible club management and member administration system which has served us very well for the last three years, replacing a clever but unwieldy home-grown system running on an in-house server. Good stream of ongoing enhancements to the product and excellent, responsive support from the UK developers. The sheer scale and scope of the configuration options available involves quite a steep learning curve and we still haven't activated all of the many features, but I'd happily recommend the product.
Philip Hawker,
Yealm Yacht Club
Devon, UK

Tunbridge Wells CC has been using MYC for the past 2 years - over the COVID period! With their system and dedicated support, we set up our online membership system from scratch. We credit them with helping us secure increased membership and revenues from subscriptions to match fees. The system is highly flexible and they are able to respond to requests for enhancements swiftly. We would highly recommend their platform and the team.

We have started to use the online payment system for 3/4 weeks now, It's been perfect. This with support and assistance it has made the whole process very easy.

Thank you
Colebrook Royals FC

Myclubhouse has been revolutionary to our business, Prestige Affinity. Its feature rich, enabling us to develop a bespoke solution quickly saving us many hours and pounds in both development and in the future, administration. The platform has so much to offer it's even opened new avenues to us enabling us to expand beyond our original ideas. Working with Matthew has been perfect, he listened to what we've been looking for and has delivered it, on or before time. Obviously learning a new system takes a while and he's coached us through this with the up-most patience. 100% recommended.

Since Scottish Endurance Riding Club had initial discussions with myClubhouse we have been able to work with them to put in place a customised online programme which enables the Club to maintain our member data, horse data in a central location – something we were unable to do previously. This has enabled us to be able to produce reports to our members, management committee, governing bodies and potential funders which in turn has ensured that decisions are made with up to date facts/data. Mailing lists/labels can easily be produced for specific members or all.
We have also in place through myClubhouse an extremely state of the art system which allows us to publise our events, then allow participants to sign up to take part in those events – whether as full members or guests. Payments are also taken. We can account for all financial transactions relating to sign ups, we can process refunds, when our events are multi day – move participants between days when they change their minds.

Working with Matthew and Joanne at myClubhouse has been fantastic – they listen to requests, suggestions, take time to consider the best approach, then introduce change. They are continually improving the system in light of experiences. Their support is exceptional, responses to queries very quick indeed. In Scottish Endurance we are all volunteers so a lot of our work in myClubhouse is undertaken outside normal office hours and this does not affect the response time to any queries we may have.
There have been very few issues with the system as a whole and on these few occasions Matthew and Joanne have worked tirelessly to address them.

Our experience has only been positive.

From our Club and our member point of few introducing myClubhouse has:
• Increased membership
• Simplified the joining process
• Simplified and changed our whole approach to managing our events – which was previously done manually
• Increased sign ups/entries to our events
• Increased and simplified how we communicate with our members
• Changed our accounting procedures around subscriptions and event income
• Increased financial accountability
• Supported a single standard throughout the Club in relation to access to our events
• Reduced the amount of volunteer time involved in several roles within the Club e.g. treasurer, membership, event organiser, archivist.
• Reduced duplication of work
• All our events results are available for everyone to see. We have worked with myClubhouse to put in place a simple upload process of our results from an excel spreadsheet which we have developed.
• We can work out annual awards easily using myClubhouse – something which took a considerable amount of time previously as worked manually.

Quite simply we cannot imagine how we managed before myClubhouse and best of all our members love it !