Daniel was very helpful with my query and helped me resolve the issue with pairing the room thermostat to the relay box. The UFH is now working correctly.
L'entreprise a répondu
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Lisez les avis des autres
I received one email response asking for further details from one your staff to be able to help further to identify the product that I needed support on. However, this was followed by anoth... Voir plus
L'entreprise a répondu
Liam o’Leary was fantastic today as we started with my heater not working and finished with it all functional. He understood my issue, explained what was causing it and then walked me through a soluti... Voir plus
L'entreprise a répondu
I had an issue with the Myson plinth heater that stopped working in the kitchen. It turns out the plinth heater was not faulty. My central heating system needed rebalancing. Myson's technical support... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur d'équipements de chauffage
- Fournisseur de matériaux de construction
- Solutions et équipement énergétiques
- Chauffagiste
- Magasin de radiateurs
- Fabricant d'équipements de ventilation
Écrit par l'entreprise
Myson is a UK heating manufacturer and supplier specialising in radiators, underfloor heating, electric heating, towel warmers, and commercial heating solutions for residential and commercial projects. As part of Purmo Group, Myson provides a complete range of heat emitters and heating products for homes, offices, schools, healthcare buildings, and large-scale commercial developments across the UK. Our product range includes: • Panel radiators • Heated towel rails/towel warmers • Low Surface Temperature (LST) radiators • Fan convectors • Thermostatic valves and heating controls • Underfloor heating systems • Designer radiators • Electric radiators, electric towel warmers and electric underfloor heating. Myson supports heating engineers, contractors, consultants, architects and developers with: • Heating system design • Integrated radiator planning • Underfloor heating design • Technical support from heating specialists • CPD-accredited training courses • BIM and 3D product resources. Our heating products are available throughout UK and Ireland, from builders’ merchants and a nationwide network of distributors, with BIM-ready files accessible via BIM Store. Customers choose Myson for reliable heating products, technical expertise, and support for both new build and refurbishment projects.
Perfect indoor climates should not cost the planet's climate
Écrit par l'entreprise
- Sustainable, energy-efficient heating solutions
- Customers choose Myson for the wide range of reliable heating products, technical expertise and support for both new build projects and refurbishment projects. Our Gateshead site has been manufacturing steel panel radiators since 1958
Coordonnées de contact
Eastern Avenue, NE11 0PG, Gateshead, Royaume-Uni
- 03300415474
- generalenquiries.uk@purmogroup.com
- www.myson.co.uk
The indoor climate comfort specialists
3,9
Bien
65 avis
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A répondu à 100 % de ses avis négatifs
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Underwhelming Customer Experience…
I received one email response asking for further details from one your staff to be able to help further to identify the product that I needed support on.
However, this was followed by another email saying your case is CLOSED!!!????
AND another asking for feedback on my customer experience !!!!
I imagine your company may be metrics based and driven to closing a case asap, from your perspective, irrespective of the fact that it is not.
BUT from MY perspective, its neither closed, and I am left with the impression that Purmo/Myson isn't interested in answering the question I raised!!!
Underwhelmed! , would be a polite way of summarising my feelings!
1 juillet 2026
Réponse de Myson
Thank you for your feedback, and we apologise sincerely for the frustration caused. Due to a technical issue, your request was mistakenly duplicated in our system, which triggered an incorrect case closure email and review request. Your original enquiry remains open, and we are committed to helping you identify the correct product so we can resolve your query. A senior team member will contact you today via your existing email thread to continue assisting you. We appreciate you bringing this to our attention and are reviewing this process to prevent similar confusion in the future.
Hi needed the sizing chart for the…
Hi needed the sizing chart for the older imperial Myson radiators, not only did I get this sizing chart for them I also received brochures on file dating from the early 80's through to the current Premier HE range, so very happy with the information that was emailed to me very quicky, now I have been able to size the heating system more accurately for a new proposed gas boiler for the system that I have added new Myson HE panel radiators and new Myson vertical column radiators in addition to the existing older radiator’s
29 juin 2026
Réponse de Myson
Thank you very much for taking the time to leave your review.
We make a real effort to maintain extensive records of both current and older products, enabling us to provide the highest level of technical support for our customers.
We take great pride in delivering a high-quality service, so we're delighted we could help you find the information you were looking for. Thank you for your kind feedback, it's greatly appreciated!
The response to my technical question…
The response to my technical question was very prompt and clear and the offer of further clarification was welcome but wasn’t necessary.
30 juin 2026
Réponse de Myson
Thank you for your feedback. We are glad we could provide you with the correct information and resolved your enquiry quickly.
If you need any further queries or require any more information, please don't hesitate to get in touch.
Daniel was very helpful with my query…
Daniel was very helpful with my query and helped me resolve the issue with pairing the room thermostat to the relay box. The UFH is now working correctly.
29 juin 2026
Réponse de Myson
Thank you for the feedback. We are delighted that Daniel was able to resolve your issue.
If you require any further information please don't hesitate to get in touch.
Thank you for your prompt response
Thank you for your prompt response, my querie has been answered, I will contact Wolsey to check on an update.
11 juin 2026
Réponse de Myson
Thank you for your kind feedback. We're pleased to hear your query was handled promptly and resolved to your satisfaction.
If you need any further assistance, please don’t hesitate to get in touch—we’re always happy to help.
Réponse de Myson
Thank you for your kind feedback. We're glad we could respond quickly to your enquiry and provide advice that you found helpful.
We really appreciate you taking the time to share your comments, please don't hesitate to get in touch if we can help with anything else in the future.
Leaking radiator leaking within 10 warranty but not replaced.
A radiator installed 7 years ago has a leak. Myson advised me to get the water in the heating system checked as they advised it likely caused a corrosive leak. The system is pressurised, my plumber advised that the water is fine. Myson appears to have closed the logged complaint. Hence a prompt from Trustpilot.
8 septembre 2025
Réponse de Myson
Thank you for taking the time to leave your review. Please accept our apologies for the delay in responding while we have been investigating your case. On review, we can see that your initial query was logged in 2024. At that time, our Aftersales team provided guidance on the appropriate next steps so that we could support you further in line with our warranty process. Unfortunately, as we did not receive a response, the case was subsequently closed.
We understand that the case was reopened in March 2026, and our Aftersales team has since requested a copy of the System Health Check report completed by your supplier. If you could kindly forward this document to aftersales.uk@purmogroup.com, our team will be happy to assist you further and progress your case.
We appreciate your cooperation and look forward to resolving this for you.
Réponse de Myson
Thank you for your feedback. We're pleased that we could respond to your enquiry promptly and provide advice that was helpful. Your comments are greatly appreciated, and we're always here if you need any further assistance.
Réponse de Myson
Thank you for your feedback. We are pleased to learn that you were satisfied with the level of customer service provided.
Delivering a high standard of service is a key priority for us, and it is encouraging to know that this has been reflected in your experience. We appreciate you taking the time to share your comments and look forward to assisting you again in the future.
I'm trying to have under floor heating…
I'm trying to have under floor heating installed at my home . I don't know much about it and I simply asked if Myson knew of installers in my area who have installed a Microplate system . The answer effectively gave back was No ! Which isn't very helpful so I've got to search around for an experienced installer . This is a really poor service which you give .
26 mai 2026
Réponse de Myson
Hi Stephen, we are very sorry to hear that you were not satisfied with our service. Can you please call our Underfloor Heating team directly on 03300415474 and they will endeavour to assist you.
UPDATE: We are pleased that our specialist team have now been able to assist you. Thank you for bringing this to our attention, and we apologise for the original miscommunication. We hope your installation goes smoothly and you can enjoy your Myson underfloor heating.
Réponse de Myson
Thank you for your feedback, we appreciate you taking the time to leave a review on your experience with Myson
Réponse de Myson
Your feedback means a lot to us. Thank you for taking the time to review your experience with Myson.
Réponse de Myson
Thank you for your kind review, much appreciated
We had a problem with a radiator and…
We had a problem with a radiator and the customer service was excellent. They supplied a new one and paid for the extra charges incurred.
First class customer service.
2 février 2026
Réponse de Myson
Thank you for your feedback, we appreciate you taking the time to leave a review on your experience with Myson
Not the best of experiences
The first radiator I recieved, after having fitted it onto the wall, leaked from a poor weld problem. I had to then drain it and take it back off the wall. I complained and it was decided to send me an exchange replacement, a couple of days later the courier came to pick up the faulty unit. They did not have the replacement but it was a Saturday and nobody works in customer service after 4 on Friday. But after the weekend a replacement arrived, not as proposed by the courier who said it would be close to 7:00am but it was after 9:00. This was duly fitted and yes it works fine. This product line of Myson was always very good, now not so sure their testing regime must not exist.
23 avril 2026
Réponse de Myson
Thank you for your feedback, and please accept our sincere apologies for the inconvenience this must have caused.
This is not representative of our usual standards and instances like this are rare. Myson has been manufacturing radiators since 1958 and we have a long-standing heritage in the design and manufacture of high-quality products. We are committed to the quality, reliability and performance of our products so it is disappointing to hear that you had a negative experience with one of our radiators. This is now being investigated internally.
We recognise the delivery timing did not meet expectations and must apologise for this, however, as we rely on delivery partners this was outside of our direct control. We have fed your comments back to the delivery provider and continue to work on improving that relationship and service.
Thank you again for your feedback - it plays an important role in helping us to continually review and uphold our standards.
Réponse de Myson
Thank you for taking the time to leave us a review following your recent contact with Myson.
We are disappointed that we were unable to assist you with a spare part for your Slimline fan convector. Although that particular model was discontinued around 4 years ago, the unit you have installed is actually more than 20 years old, and unfortunately we are no longer able to source the component you require. The technology on such products has moved on considerably, and our current models no longer require a filter.
We sincerely hope this will not deter you from considering Myson products in the future, and we are confident that a replacement model will service you for at least another 20 years.
You can browse our current range of fan convectors on the Myson website, www.myson.co.uk or feel free to contact us to discuss alternative solutions – 0330 041 5474
Super efficient service
Super efficient service, very helpful and satisfied my request completely
17 avril 2026
Réponse de Myson
Thank you for your feedback. We appreciate you taking the time to leave us a review.
Réponse de Myson
Thank you for taking the time to leave us a review. We value your feedback
Myson went beyond expectations
I had an issue with the Myson plinth heater that stopped working in the kitchen. It turns out the plinth heater was not faulty. My central heating system needed rebalancing. Myson's technical support team sent me an email with possible causes and solutions. Their advice solved the problem immediately and the plinth heater is working extremely well. I was impressed with this service on a unit that was out of warranty and with no financial gain for Myson. Really grateful and impressed.
19 février 2026
Réponse de Myson
Hi Tony, thank you for taking the time to leave your feedback. Our technical support team are very knowledgeable and we are delighted to hear that your Kickspace plinth heater issue was resolved. Thanks again!
After trying to fit myson radiators
After trying to fit myson radiators, I won’t be using them again over priced. What have they done to the brackets they are like tissue paper and the brackets on the back are just a poor idea all to safe them money and make it harder to install.
26 février 2026
Avis spontané
Réponse de Myson
Hi @Colin R - We are disappointed to hear that you had a bad experience with some radiator brackets. Can you please confirm specifically which product this is referring to so we can investigate further? Thank you
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