And once again.been and bought another 6 scrachcards today and guess what no wins yet again people stop wasting your money because its clear they are sending nothing but losing scrachcards out absol... Voir plus
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Well, after playing the Lottery since it started I gave some feedback yesterday that the new payouts are not going to change anyones life who can afford to play the lottery their feedback was "we hav... Voir plus
Played lotto every draw since it started, had some decent wins but never the big ones but enough to keep me playing. But now, since this bunch of cowboys Alwyn have taken over it is not worth the mon... Voir plus
L'entreprise a répondu
After doing the lottery ever since it started I'm not going to do it anymore. A pathetic 2m jackpot not won. The second prize of 1m not won. 80 % of prizes won were an uninspiring £10 or £1 (not even... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Official UK National Lottery website. Buy tickets and get results for EuroMillions and Lotto. Play online Instant Win games.
Coordonnées de contact
Royaume-Uni
- www.national-lottery.co.uk
Information importante
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Mauvais
5 k avis
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A répondu à 6 % de ses avis négatifs
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I would give a 0 star review....
I would give a 0 star review if I could. What a waste of time this is now and if I get another email telling me I have won a prize and its just a £1 I will scream. THAT IS NOT WINNING!!!!!!!!!!! No one needs a £1 'win'....maybe in the 1960's Get a grip and sort this out else people will stop having a go and good causes will lose out!!!!
27 août 2026
Avis spontané
Réponse de The National Lottery
Hi, Jacky. Thanks for taking the time to leave us a review on Trustpilot.
Once you’ve bought a ticket, any prize or prizes won would be classed as a win. You now have the chance to win more than once in a single draw, which would cover your ticket price, and potentially even more. Best of luck in the draw, if you do choose to give it another go!
^Ash
Lotto is rubbish thunderball give…
Lotto is rubbish thunderball give decent prizes lotto go up to £3 I heard in October
19 août 2026
Avis spontané
Disgusting
Disgusting. The new format is absolutely bollocks. I’ve been playing since the National Lottery started in 1994, and now they keep adding more numbers.
In 2015 they increased it from 49 to 59 numbers, making it harder to win, and now they’ve added even more.
What was wrong with the original format? After playing since the very start, this new setup has completely ruined it for me.
I’m packing it in this week. 🎟️🤬
26 août 2026
Avis spontané
Allwyn have destroyed the National Lottery
Allwyn , have absolutely killed the National Lottery...complete shambles.
The prize breakdowns in EuroMillions have always been shocking, but now the Lotto had been totally devalued...
The 2 shots at winning with reduced prizes does NOT work and you will lose all your custom.
£1 for 2, £10 for 3, £50 for 4 ...an absolute sham.
The 2 number winning line should be completely abolished anyway...it did spoil the Rollover Draws with Camelot .
All this to create a "GREED" Powerball, sharing with USA....what is that about....and apparently has also reduced charitable donations to UK charities.
When my subscription runs out I will be stopping playing all lotto games...and I also have 2 syndicates running, which will be run down within the next few weeks.
Poorest lottery Operation in the world...
:-(
26 août 2026
Avis spontané
What a rip off
What a rip off, used to play weekly when it was a £1 which i recon alot more would have played at that, now rarely play, bought a ticket £2 for last weekend, got 2 numbers and won £1, at least the minimum for 2 you'd think would be at least £2 or a free ticket, not bothering again, put the money you would have spent in a jar and dont waste your money.
22 août 2026
Avis spontané
Réponse de The National Lottery
Hi, Kath. Thanks for taking the time to leave us a review on Trustpilot.
Players can now win more often and can win more than once in a single night. Over a year, regular players are expected to see a net increase in prize money for the same ticket price.
The prize for matching two main numbers in a single round will now be £1 cash prize, which will give players more flexibility and choice in how to spend their win. Players can win this 'Match 2' prize – and any other prize for that matter – twice on one single £2 Lotto line.
^Ash
The national lottery app never works…
The national lottery app never works lately. Always shows there are technical issues, yet when I search to check what issues national lottery states there are no issues! If I can gain access I will withdraw the mow y I have paid and I will delete the app. Clearly they don't want my money !!!
25 août 2026
Avis spontané
Réponse de The National Lottery
Hi Nanette, thank you for taking the time to leave us a review on Trustpilot.
I'm sorry to hear that you're having trouble with our app. So that we can get a better understanding of the issue, please give us a call on 0333 234 44 33, or start a webchat by using the link below, and one of my colleagues will be happy to help.
https://www.national-lottery.co.uk/contact-us
^Kane
THE PRIZE MONEY HAS GONE DOWN…
THE PRIZE MONEY HAS GONE DOWN CONSIDERABLY, 2 CHANCES TO WIN IS JUST A FARCE, THIS NEW LOTTERY OPERATOR IS USELESS
1 août 2026
Avis spontané
Réponse de The National Lottery
Hi Mike, thank you for taking the time to leave us a review on Trustpilot.
The updated Lotto game offers 2 opportunities to win £1M+ prizes in every draw. To make that possible, some lower tier prizes are smaller. Since the changes were made to Lotto, we have made 56 new millionaires.
^Kane
the uk lottery owners allwyn said there…
the uk lottery owners allwyn said there would reduce the main lottery to £1 pound they have not done that camelot increased the numbers by ten and doubled the price to £2 pound, raised the price of euro millions to £2; 50 pence with a 45 million to 1 chance of winning non starter
25 août 2026
Avis spontané
complete rip off paying two pounds just…
complete rip off paying two pounds just to win a so called prize of one pound never playing again.
15 août 2026
Avis spontané
Réponse de The National Lottery
Hi Shaun, thank you for taking the time to leave us a review on Trustpilot.
The updated Lotto game now gives players 2 chances to win prizes of £1 million or more in every draw for the same ticket price. This has meant reducing some of the lower-tier prizes. Since these changes were introduced, Lotto has created 56 new millionaires.
^Kane
Would give 0
Would give 0, but please do not play there online games.
The payouts are awful!!!
£85 spent in a week, and win &5.
These guys that took over are foreign con artists.
Save your money, do not attempt to play their games.
25 août 2026
Avis spontané
Absolutely ruined
Absolutely ruined! Waste of time and utterly infuriating to be told you’ve won just a pound!
22 août 2026
Avis spontané
DID YOU THINK WE WOULDNT NOTICE!
DID YOU THINK WE WOULDNT NOTICE!
As others have said the new format doesn’t work and is in my opinion fraudulent on players.
The jackpot for the Lotto and Lotto hotpicks draws have now been divided in half across the ‘2 chances to win’ lines.
You cannot select different numbers between the ‘two chances’ lines so only have the same numbers for both chances.
If by some miracle you won the jackpot you would only win half of what it was before the changes were made and the second guess is pointless.
Millions of loyal players like me every week and you’ve made it worse. Terrible.
7 août 2026
Avis spontané
Réponse de The National Lottery
Hi NJ, thank you for taking the time to leave us a review on Trustpilot.
The Lotto jackpot hasn't been divided in half. Under the new format, your numbers are entered into 2 separate rounds, each with independently drawn winning numbers, giving you 2 chances to win on each draw night. If only 1 person were to match the 6 winning main numbers across both rounds, then they would take the full jackpot amount.
There have been some changes made to the Lotto HotPicks prize amounts, however, like Lotto, you get 2 chances to win for the same ticket cost.
^Kane
Paying prizes of £1? Stupid
The new lottery is ridiculous - get message saying won a prize only to find it's £1 - not worth the effort must cost them more to pay it to me and the rest of the prize structure is beyond stupid. The whole idea is to at least win something worthwhile even a fiver or a tenner buys you something. Have played since the very first draw but think I will take my money elsewhere now.
22 août 2026
Avis spontané
this site or app is a scam or is a fake…
this site or app is a scam or is a fake . yesterday night i won on thunderball 58 pounds but they give me only 32 pounds. i check again all tickets and yes missing money.
22 août 2026
Avis spontané
Réponse de The National Lottery
Hi Nicu, thank you for taking the time to leave us a review on Trustpilot.
I'm sorry to hear that you believe the incorrect winnings have been paid. Unfortunately we're unable to access player accounts over Trustpilot. Please give us a call on 0333 234 44 33 or start a webchat by using the link below and one of my colleagues will be happy to help.
https://www.national-lottery.co.uk/contact-us
^Kane
Bring back Camelot
The old Camelot lottery jackpot on the first draw if on a Saturday was approx £3.8m. We will have had 2draws up to and including next wed (sat,wed) and the jackpot will still only reach £2.8m. The old jackpot for a sat,wed on Camelot would have been around £5m. This new lotto is a joke. At least I won a pound this weekend 🙄. Get rid of this company and bring back Camelot, the new lottery prizes are a complete rip off.
23 août 2026
Avis spontané
Starting Saturday prize reduction
So now the starting Saturday prize is being capped at £2m (irrespective of how many tickets are bought). This following on from the mean minded moves to reduce the 'minor' prizes. (Please, Allwyn don't tell me about the double draw - it doesn't excite anyone). The fun and fantasy has been drained out by Allwyn - I only hope they lose at the next bidding round.
22 août 2026
Avis spontané
Réponse de The National Lottery
Hi Susan, thank you for taking the time to leave us a review on Trustpilot.
The new Lotto format and the old version of the game are not like-for-like in terms of how the estimated jackpots are calculated and how the prize fund is allocated. For example, once the Lotto jackpot is won on the new format, the next starting jackpot will always be estimated at £2m for the next draw.
Following the changes made to Lotto in June, we have created 56 new millionaires!
^Kane
I think Alwyn is making an awful lot of…
I think Alwyn is making an awful lot of money on the lottery now. The prize money is dire and the percentage to charitable causes is even lower. Wake up people. Someone is getting very rich for low prize money.
23 août 2026
Avis spontané
Réponse de The National Lottery
Hi Jayne, thank you for taking the time to leave us a review on Trustpilot.
The updated Lotto game now gives players 2 chances to win prizes of £1 million or more in every draw. This has meant reducing some of the lower-tier prizes. Since these changes were introduced, Lotto has created more than 56 new millionaires.
The returns to good causes hasn't lowered, our goal is to double weekly returns from £30M to £60M by 2034, with £33M a week currently raised.
^Kane
If have emailed (retained)
If have emailed (retained) the Allwyn national lottery operators with regards the newly introduced powerball ! Received their standard we're very busy reply and will answer ! But nothing yet ! I asked because the powerball jackpot is paid over 30 years ! Who gets the interest on the balance ? I suspect that Allwyn receive the full amount from the powerball operators and cream off the interest ! Will wait for their answer which I'm not expecting
I also note the lotto jackpot roll over amount onto next play day has more than halved ! I'm guessing their recent changes disguised as an update have strained their purse strings and this has been passed onto the players ?
Allwyn are no longer a trustworthy organisation IMO
22 août 2026
Avis spontané
Absolute insult to win £1 for matching…
Absolute insult to win £1 for matching 2 numbers. What on earth is the point of that? Rather a free lucky dip.
22 août 2026
Avis spontané
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