Road Safety Authority Ireland Avis 

Absolutely abysmal customer service. Made a mistake with my online application (ticked a box in error) and told I can't change it and cannot get a refund. 65 euro down the drain. Feels like they are trying to stop people from renewing.

Only care about MONEY not road safety. There should be signs stating the speed limit, not "go mall, SLOW" signs which you need a marketing company to push the meaning of this sign and the hidden limit behind it. I am a safe road user who follows the speed limit. But what you have done here is an awful change which quite honestly feels like a trap to get money out of people, which is incredibly disappointing!

Failed my 2nd test in Finglas test centre at 12:05 this morning got 3 grade 2 marks for observation turning right and left at a junction.
I asked the tester to explain it further he said you failed to stop at the junction.
I responded and said I didn't have to stop at those junctions as they were YIELD junctions no stop line,
I then said I am allowed to proceed without stopping on a yield providing the right and left is clear of traffic which it was.
So why is he marking me for that,
The response I got was "I'm Sorry",
Absolutely fabricated marks and the RSA should be ashamed,

My first test in the Charlestown test centre was fairly marked I was conscious of the mistakes I made which was effectively using gears and to confirm this the pre-tester before that, Told me the exact same thing meaning it was a fair assessment from both the Charlestown tester and the RSA approved instructor.

The Finglas tester couldn't even give me an honest answer almost if he was told to fail a clean test or was just having a bad day I don't know.
I have never pulled out of a junction that was a yield in front of traffic and If I did I would expect a grade 3 and instant fail as that is very dangerous.

Honestly I know there is people out there that would blindly turn out of a junction without looking but not me.

I won't move out of a junction without confirming the traffic is clear from both sides and clear of cyclists and pedestrians.

TBH I don't believe I will do a 3rd test I was blatantly robbed this test of a near perfect drive.

Fabricated marks and when questioned on it the response is "I'm sorry" that is unacceptable how about explaining what I done wrong.

Tester anyways was shaking handing me my results which is further giving me assumption it was falsified.

The rule as I know it is: If approaching a T-Junction that has a yield sign you must yield to traffic from the left and right but in my case zero traffic when I move out of junctions so it's safe to move out slowly if there is no opposing traffic on either side, Because I am not going to put myself in a situation where I am cutting someone off on a junction.

I don't want another pity test date for the complaint I put in on this tester I am not doing another test till we get a new governing body, Because these testers taking you for planks and expect you to roll over and act like you don't know what a YIELD is.

My preparation for this test was perfect I watched all of the routes, I used my MSM Mirror, Signal, Move,
I used the Gosho Gear,Observe,Signal,Handbrake, Observe everytime it's only a 40 minute test.
The way I see it was the drive was that clean the tester couldn't really find anything to fail me on and made up some fabricated marks saying I should stop at the T-junction that has a Yield sign with no traffic.

I was optimistic after the first test but this second test was actual criminal very unfair, Didn't get any grade 3's because it was a clean drive If I well and truly didn't stop at a junction which was a yield and decided to turn in front of traffic on a YIELD I would expect a grade 3 mark for that but instead the traffic was clear I proceeded super slowly in 1st or 2nd depending on the junction as long as it was clear of traffic from both sides.

Meanwhile on IRISH roads available on you're local youtube channel you see full license drivers, Driving wrong way around the roundabout and stopping in the middle of a cross junction which is deadly because you missed the lights and staying there the Clancy amendment is the dumbest law to keep genuine people from getting a license it's a gatekeeping law because of one road users actions but then we have full license drivers that no amendments are being made for being absolutely deadly on the roads so unsafe the system is backwards I call the old full licenses before the Clancy amendment lucky bag licenses.
Today's day and age you will drive a great safe drive and get manifested marks out of nowhere I am actually screwed lost my job as a mechanic, I can't go back as I have no full license why because owl timmy here wants to make up stuff like Apparently now A yield sign at a T-Junction means stop even if there is no traffic. Unacceptable

Hi there.

I sent in a Complaint about a RSA Approved driving instructor.

RSA approved driving instructor gave False misleading advertising

Approved RSA Driving instructor started driving around with a Limerick flag over his shoulder on his motorbike on my IBT training day.

One would think the RSA would look in to that.

I have Car licence, Ridget lorry licence, Artic lorry licence, getting bus license. I never see a RSA approved driving instructor do that before.

The Complaint was put in August 2024 and still no reply what so ever.

RSA is utter garbage. Unbelievable waiting list times, appalling website. My 15 year old cousin can make a better website this garbage. A lot of examiners are just very condescending too. I cannot believe this company is allowed to exist in the state it's in.

5 star rating for the service I got NDLS office in Wicklow town today. The woman was efficient, informative, friendly and professional. She is an example of what excellent customer service should be.
Johanna

Paid online, told me system went down and do it again, done it again to be told the same. Checked bank account and money gone twice. Called into Cavan office and rang online and they are refusing to acknowledge payments, been sent on a run around now, what a brutal system.

I would like to highlight the great service I got in dealing with NDLS in Tralee and also with the licence processing personnel in Cork. Special thanks to Niall and Ainé for their quick response to my query and to resolving the issue the same day.

NDLS - Having a nightmare with these folks. moved back home from Australia and trying to change my license over its taking so long. application got cancelled and all my details and license is with NDLS. said ill have to apply again with full details and foreign. you know whats funny? they have the details and license with them theyre sending it back for me to reapply? i've neevr seen such thing boys. another 50£ to apply again. surely this aint right? make things worse. im waiting 2 weeks and i still dont have my foreign license back. rang on phone, lad on phone was so rude and hung up. think ill just go back australia at this rate

RSA and NDLS are the worst services in history. My 3rd country getting a driving license in and it has never been this awful, frustrating and painful. I sincerely hope the RSA gets completely reworked.

Customer service is also horrendous.

Queuing for 30 mins just to get on to the website to join another queue to book my daughters test. Excluding all the other legitimate complaints about the RSS, surely they can at least have a decent online portal. Stupid system.

5 star rating for the service I got from Ciara in the Cork NDLS office. I expected to be waiting as I was early for my appointment. I was approached by Ciara who looked after me immediately. She was efficient, informative, friendly and professional. As I said to her before I left...it was a pleasure dealing with her!!

Absolutely appalling service, website should be shutdown, not fit for purpose,

I just passed my test after my 2nd attempt. My tester Mark Buckley in Gorey made me feel very calm and relaxed. He explained every step clearly and was very approachable if I needed ask any questions.
Thank you.

Hello i want to give for Mateo from the ndls that guy its the best i recommned for everybody . Thanks Mateo to help me!

Please fix the waiting time list… everyone is promoting public transportation but Ireland has F all transportation….. waited for 1 year and 2 months for my first test, then It got cancelled….., how long do I have to wait…. I could have failed several times or passed within this time frame….. JOKE of a company…. If there’s a back log hire more people or open new centres. Students and people need to go to work and college….. imagine paying for 12 lessons and then ur test is in two years time…….JOOOOKE

I have a very good impresion one of the costumer the name its Samuel , so i recommend that guys if u have a important question . ;) Thanks Mate

The instructor himself is not aware about the rules.

NDLS is the worst website in the country.

Advertisers left Ewan McColls masterpiece Dirty old town alone but not the RSA, as well as being a useless incompetent quango they are now ritually destroying the song several times an hour on radio. Well done.