Neptune - Bath Avis 299

Perfect delivery of two high back bar stools which was easy to track. Gentlemen who delivered them with care and adjusted the wooden legs for me. No wrapping to dispose of. Very pleased.

Another fabulous piece of furniture from Neptune. True craftsmanship as I’ve come to expect. Thank you!

Our experience in the Bath store today was 'a breath of fresh air' from a retail point of view. Attended to by Will who was friendly, helpful and professional. As business owners ourselves we know how important this is, he is a real asset to the company.

Always excellent quality and great design.

I went to Bath Neptune unfortunately it is my nearest one I leave in Dorset. It is always very welcoming and friendly but it was the after sales that really impressed me. It was the Manager of Bath and Reading Store that helped me to me it isn’t just about buying lovely purchases it’s also about if you have any issue no matter how large or small they put them right I really respect that and would buy from them again and again. So big thank you Neptune.

Beautiful smooth silky feel to the Albertine bedding set with a touch of classy subtle grey piping to the edges of the duvet and pillow cases.

After waiting over three months for delivery when the items were delivered they took the packaging off outside in the lane which was muddy ( bear in mind I’ve got a drives and I paid extra for white glove ) they dropped a cushion that got mud all over it, have reported to Neptune, it’s been two weeks and they haven’t even bothered to reply, overall very disappointed. Certainly wouldn’t recommend or buy from them again.
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Tracey was extremely helpful, engaging and knowledgeable about the product we wanted to buy. We never felt pressured by her to buy anything and we had plenty of time together to make our decision carefully and slowly.
The Bath store is so well laid out, with plenty of opportunities to try out the furniture without any pressure to buy! The staff are very friendly and easy going! I would highly recommend this store. Thank you

I’ve always loved Neptune as a brand and the Bath store has long been a favourite of mine, so I was so grateful for the wonderful service I received on this occasion, even though I wasn’t able to visit in person.
The team kindly took my order over the phone and made the whole process seamless. Bea and Hayley were incredibly helpful and thoughtful throughout and when my son came in to collect the items, he was looked after so warmly too. Every interaction felt genuinely personal, professional and caring.
It’s rare to experience such consistently high service across different touchpoints and it truly reflects the quality and ethos of the Neptune brand. Thank you for making it such a lovely experience. I’ll absolutely continue to recommend and support Neptune and look forward to my next visit.

It was the very helpful member of staff, who did his utmost to find what I was looking for.

Neptune have a fantastic range of beautiful furniture and home accessories and the service has always been second to none. I’ve redecorated 3 rooms now and have always found wonderful things to fill the rooms with.

Working with all the team at Neptune made the whole experience of having a new kitchen fitted very easy. Their customer service was exemplary from design planning ideas, the whole fitting and snagging process, through to finishing touches and follow up. They were all quick, efficient and professional at all times… and our new kitchen is super quality….and looks fantastic … thankyou!

Having bought some furniture from Neptune last year, they sent us a £20 voucher which we put towards the purchase of a really nice lampshade.

Great considerate delivery service from Clint and Marcin! Friendly Bath team took the order.

Everything I ordered came on time was exactly as described and packed really well for delivery.
Very pleased with everything I purchased.

Love Neptune for quality goods. Excellent customer service too.

Chris and Joey were very professional. They worked efficiently and quick. Polite attitude.

Always make our way to Neptune when we arrive in Bath, came on 15th November and had amazing service from the man working that morning, nothing too much trouble, fabulous lady serving the Mulled wine can’t wait to come back in the new year.

I ordered a bed from the Bath store. The staff were friendly and helped me with other things I was looking for. Overall, I’m more than happy with their customer service. I got a phone call a few days later to say the bed was ready for delivery on the 5th November. The delivery drivers were fantastic. They were very professional and friendly, I had Dan and Dave. They built the bed for me and took all the rubbish away.
The bed is beautiful and worth every penny, looks exactly as it does online.