The Bath store is terrific. The staff have been wonderful. Helpful, friendly and knowledgable, in particular Catherine and Hayley. We called in to get a flavour of their dining tables & chairs. The t... Voir plus
L'entreprise a répondu
One Tram Yard, Walcot Street, BA1 5BD Bath, Somerset, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
The Bath store is terrific. The staff have been wonderful. Helpful, friendly and knowledgable, in particular Catherine and Hayley. We called in to get a flavour of their dining tables & chairs. The t... Voir plus
L'entreprise a répondu
Had a great visit to the Neptune store in Bath today & fabulous service from Catherine, Izzy & Alys. They were super welcoming & knowledgeable, pointing out amazing design features we had missed. Th... Voir plus
L'entreprise a répondu
Hi Alannah, My delivery arrived today and I just wanted to tell you how happy I am with my purchase from your store. I was concerned I may have made a rash decision whilst on holiday in Bath, but... Voir plus
L'entreprise a répondu
Beautiful store. Popped in and was helped by one of the design team who was absolutely brilliant, Ellie. She was so warm, knowledgeable and friendly, nothing was too much trouble. Incredibly grateful... Voir plus
L'entreprise a répondu
Écrit par l'entreprise
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
One Tram Yard, Walcot Street, BA1 5BD, Bath, Somerset, Royaume-Uni
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I had a lovely morning at Neptune browsing through the wonderful array of items on offer. Such a great selection of clothing, artisan products and food on offer.

Réponse de Neptune - Bath
The Summer Market was just the experience I was hoping for - showcasing some beautiful local products in the gorgeous surroundings of the Neptune store. The rum tasting was delicious and made buying everything following that a little more relaxed!
Well done Maisie and the team. Can't wait for the Christmas one!

Réponse de Neptune - Bath
Everything is great quality, packaged very well and delivery was on time so expect my wife will order more soon

Réponse de Neptune - Bath
We were one of the exhibitors at the Summer market and had the most wonderful weekend meeting all Neptune's lovely customers (and their dogs!) and all the Neptune staff who are absolutely stellar. Maisie organised everything beautifully. It was such a fab experience and we're so hoping you decide to repeat it at Christmas!

Réponse de Neptune - Bath
Such a wonderful experience! The staff were so very helpful, super friendly and knowledgeable. Will be back!

Réponse de Neptune - Bath
I am a regular at Bath Neptune, I love everything! Your staff are always helpful, particularly Annabel who has a great sense of style, she has helped me with two rooms at home and is always spot on with her advice. I was at the Sunday Market at on 3 September and up she popped again, full of smiles and guidance as to which small businesses were there.

Réponse de Neptune - Bath
What a delightful store the Bath one is. Light airy, beautifully laid out. Fabulous products and delicious cafe attached. Beautiful outside seating area to boot.
Annabel Chapman helped us navigate the sofas, materials and furniture - what a joy she was. So knowledgeable, helpful and full of joy. We came away enthused and inspired.

Réponse de Neptune - Bath
I love Neptune and buy lots of products from them. Their customer service is second to none and delivery staff always really helpful

Réponse de Neptune - Bath
A lovely idea and we bought candles and cheese from the market and a cup from Neptune. My feedback if you wanted to improve anything:
- Ticket said 9.30 but store/event didn’t open until 10am on Sunday
- No one checked our ticket which was fine but would have been nice if ticket holders got a little goody bay or gift?
- We LOVE Neptune but not sure the Neptune side of the event was capitalised? Maybe we missed something
But overall it was lovely and if you do a Christmas version we will be back!

Réponse de Neptune - Bath
Amazing summer market at Neptune Bath, great products, friendly staff.

Réponse de Neptune - Bath
Arrived at 9.30 at the time we booked to find nothing ready. Thought we would have a coffee and wait for everything to get set up and although it looked very open was told very sharply by a member of the cafe staff they weren’t open until 10
If you advertise an event to start at 9.30 then it should be ready

Réponse de Neptune - Bath
Lovely store. The best Neptune one I have visited. Jaq’s cafe is great. A real asset to the shop. All makes for a good experience. Always a pleasure to visit.

Réponse de Neptune - Bath
Great service and product, expensive but worth every penny and the delivery men were so lovely. Really efficient and quick delivery to.

Réponse de Neptune - Bath
Beautiful products. Excellent service. If I could afford to redo the whole house they would be my first choice.

Réponse de Neptune - Bath
We had such an amazing evening with our fabulous hosts, Annabel and Maisie and Neil teaching us to make 3 delicious cocktails. Neptune is a beautiful store and the shopping afterwards was fun - I am really pleased with my new glasses. I am looking forward to the next event!

Réponse de Neptune - Bath
My friend and I had a lovely evening at the cocktail masterclass. We had a glass of fizz on arrival from the great hosts Annabel and Maisie. Neil made the tutorials fun and added to the buzzing atmosphere. We really enjoyed the event!

Réponse de Neptune - Bath
Such a treat to go to the cocktail making masterclass at my local Neptune. From the moment I walked in, hosts Maisie and Annabel were warm and welcoming. In the lovely atmosphere of one of the store’s stunning kitchen spaces, Neil taught us how to make three delicious cocktails (definitely adding the strawberry daiquiri to my limited repertoire). With a little late night shopping too, against which our cocktail class tickets were redeemable, it was a brilliant value and fun evening.

Réponse de Neptune - Bath
Gorgeous venue and store!
The cocktails masterclass was a brilliant evening. Annabel and Maise were really lovely as hosts and created an absolutely amazing ambiance. I really enjoyed it! Shopping and cocktails is a great combination. Can't wait for the next one.

Réponse de Neptune - Bath
My daughter and I had a wonderful evening at Neptune Bath learning how to paint abstract landscapes. Laura was was a brilliantly talented host who made the evening so enjoyable and relaxed, it was throughly enjoyable and as always it was lovely to spend an evening in the gorgeous interiors of Neptune.

Réponse de Neptune - Bath
Participated in the Abstract Landscape painting workshop with Laura, who is a teacher who supports her students to go beyond what they thought was possible! Brilliant, inspiring and experimental.
The Neptune staff were so helpful too -would highly recommend it to get the experience of something special.

Réponse de Neptune - Bath
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.