Today I took delivery of my console table and bench from Neptune. I explained to Ryan and Shane when they called ahead I was immunocompromised and they were very respectful. They unpackaged my excelle... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementParkway House, Avenue road, HP5 1NG Bournemouth, Buckinghamshire, GB
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Lisez les avis des autres
The welcoming and helpful staff in the Bournemouth Neptune. It is always a pleasure to visit the store. Drawback is that it is difficult to leave without making a purchase as everything is of such g... Voir plus
L'entreprise a répondu
We visited today and were impressed as always with how friendly the whole team were. Steven was great, super helpful, knowledgeable and helped us with great interior design advice.
L'entreprise a répondu
PISTED IN ERROR FOR WRONG NEPTUNE!! Lovely meal as always here. Staff welcoming and friendly. Sam the manager was, as ever, accommodating and Sadie our waitress was delightful, helpful and definitely... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- Accessoires de meubles
- Magasin de mobilier de jardin
- Décorateur d'intérieur
- Magasin de matériel de cuisine
- Magasin de meubles de salon
À propos de Neptune - Bournemouth
Écrit par l'entreprise
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Coordonnées de contact
Parkway House, Avenue road, HP5 1NG, Bournemouth, Buckinghamshire, Royaume-Uni
- 01202 555024
4,4
Excellent
62 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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A special store with amazing products….
Have purchased quite a few things from Neptune Bournemouth and always delighted both with the products and the staff team. My latest purchase was a Shaftesbury glass lamp - it came well packaged, arrived promptly and looks stunning! The showroom always looks amazing and sets the products off so well. A special thank you to Steve, Jane, Sophie and Nigel a special staff team who always go out of their way to help!
4 août 2021
Réponse de Neptune - Bournemouth
Hi Jill, thank you so much for that wonderful review. We are delighted our team have been able to help you and we hope to see you back soon. Miriam
Very happy with Bournemouth store
23 juin 2021
Réponse de Neptune - Bournemouth
Hi Jason, thank you very much for leaving us a 5 star review. We are glad to have been of service. Hopefully we will see you again! Miriam
Very efficient and professional
Very efficient and professional, kept to the time schedule that was stated when ordered.
The item had been well packed and extremely happy with the quality
8 juin 2021
Réponse de Neptune - Bournemouth
Thank you so much for leaving a 5 star review for us, we are always happy to help! Hope to see you again soon. Sophie
Réponse de Neptune - Bournemouth
Hi Vanessa, thanks so much for taking the time to leave us a 5 star review. We're so pleased we could help you. Hopefully we'll see you again soon! Miriam
Really helpful staff both in-shop and…
Really helpful staff both in-shop and on-line. Hassle-free delivery on time included removal of packaging.
2 juin 2021
Réponse de Neptune - Bournemouth
Hi Janet, thank you so much for the great review. We're really glad we could have been of assistance to you. Miriam
Beautiful store
Beautiful store, amazing products and the loveliest staff. Jane and Steven were so helpful. Can’t wait to pop in again!
1 juin 2021
Réponse de Neptune - Bournemouth
Thank you for your lovely review, we look forward to seeing you again very soon!
Sophie
Excellent customer service and rapid…
Excellent customer service and rapid delivery, 1st class all round
25 mai 2021
Réponse de Neptune - Bournemouth
Hi James, thanks for the 5 star review, it's lovely to hear you found just what you were looking for. Hopefully we'll see you again soon.
The experience of ordering a picture…
The experience of ordering a picture was good. Good communication, delivery and packing as well as the quality of the actually item. If they want to improve they could offer hooks within the cost. I would order again.
14 mai 2021
Réponse de Neptune - Bournemouth
Hi Sandra, thanks so much for taking the time to leave a 5 star review. We're so glad you were happy with our service here at Neptune Bournemouth. Hope to see you again! Miriam
Really helpful informative advice from…
Really helpful informative advice from the Bournemouth branch
1 mai 2021
Réponse de Neptune - Bournemouth
Hi Diane, thanks so much for the 5 star review, it's lovely to hear that you received all the help you needed. Hopefully, we'll see you again soon.
There were several delays on the…
There were several delays on the delivery of our chairs. We had to chase Neptune for updates. We would agree a delivery date and when it arrived the delivery person would not arrive. However, the chairs were worth the perseverance. We are delighted with them. Thank you Neptune. We know these Covid times are difficult times.
28 avril 2021
Réponse de Neptune - Bournemouth
Thank you so much for your feedback, and for continuing to support us during this unusual time - your patience is very much appreciated by all of us at Neptune Bournemouth.
Sophie
I've only recently discovered Neptune…
I've only recently discovered Neptune since moving to Hampshire. I absolutely love all their products. The customer service I received from Neptune Bournemouth has been amazing. Great advice, eager to help and superb quality. I will definitely be ordering more and can't wait to visit the shop.
27 avril 2021
Réponse de Neptune - Bournemouth
Thank you Mari for your kind words, we are always happy to help and look forward to seeing you again soon.
Sophie
Superb experience
From start to finish it has been a pleasure dealing with the team at Neptune Bournemouth. Sophie and Nigel have gone above and beyond expectations to make sure that everything went smoothly. I shopped around and looked at many other alternatives, but the quality of the Neptune furniture is superb, well above the other brands that aspire to deliver the same style. Very pleased with everything.
13 avril 2021
Réponse de Neptune - Bournemouth
Hi Jim C, thanks so much for taking the time to leave such a lovely review. It's brilliant to hear that you enjoyed your experience with us. Hopefully, we'll see you again soon. Miriam
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