Both Sarah and Beth were fantastic from start to finish, were very knowledgeable about their products and you can tell they thoroughly enjoy working there and made us feel at ease. Would highly recomm... Voir plus
Établissement
Changer d'établissement21 High St, Harston, CB22 7PX Cambridge, Cambridgeshire, GB
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Lisez les avis des autres
From start to finish the team at Neptune Cambridge were great to work with. Beth did a brilliant job on the design and assisting us with advice on appliances, worktops etc. Ben installed our kitchen t... Voir plus
L'entreprise a répondu
The delivery people were so helpful and friendly. Alfi and Josh really went out of there way to make sure that I was happy and the furniture was in place. All the packing was taken away too, so I didn... Voir plus
The staff were extremely welcoming , but gave you plenty of time to wander and look with no pressure . The offer of coffee or tea was lovely and the member of staff very friendly and pleasant without... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- Accessoires de meubles
- Magasin de mobilier de jardin
- Décorateur d'intérieur
- Magasin de matériel de cuisine
- Magasin de meubles de salon
À propos de Neptune - Cambridge
Écrit par l'entreprise
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Coordonnées de contact
21 High St, Harston, CB22 7PX, Cambridge, Cambridgeshire, Royaume-Uni
- 01223 643 535
4,7
Excellent
266 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Very friendly and helpful staff
Very friendly and helpful staff. Even though they didn't have any physical gift cards they gave me a bag and ribbon to make a lovely gift of the printed one.
15 février 2026
Réponse de Neptune - Cambridge
Hi Lucy, Thank you so much for taking the time to leave a lovely review. So sorry to hear that we didn't have any physical gift cards left but glad could come up with something to help. We look forward to seeing you again soon.
Best wishes,
Nikki - Store Leader
The staff were extremely welcoming
The staff were extremely welcoming , but gave you plenty of time to wander and look with no pressure . The offer of coffee or tea was lovely and the member of staff very friendly and pleasant without making you feel like it was a constant sales pitch . Generally created such a lovely homely environment we spent a long time wandering around and ended up with some lovely purchases !
22 février 2026
Avis spontané
Réponse de Neptune - Cambridge
Hi Sue,
Thank you for leaving such a wonderful review. We appreciate you sharing your experience with us. We're happy to hear that you felt welcomed and were able to browse comfortably. It's lovely to hear you enjoyed the relaxed atmosphere and found some lovely items. We look forward to welcoming you back soon.
Best wishes
Nikki - Store Leader
From ordering to delivery everything…
From ordering to delivery everything was 5*. The staff in the shop were helpful and efficient, the delivery men (Anore’ and Liam) were really good. They put the item where I wanted it and took away all the packaging. Couldn’t have asked for more!
3 février 2026
Avis spontané
Réponse de Neptune - Cambridge
Hi Jean,
Thank you so much for taking the time to leave such a wonderful review, it really does mean a lot. I will be sure to pass your thanks onto the delivery team.
We look forward to seeing you instore again soon.
Best wishes,
Nikki - Store Leader
Staff helpful and friendly
Staff helpful and friendly, especially Sarah, thank you for your advice and enthusiasm.
28 janvier 2026
Avis spontané
Réponse de Neptune - Cambridge
Hi Viv,
Thank you so much for taking the time to leave such a lovely review. Sarah is a true asset to us!
Best wishes
Nikki - Store Leader
Excellent service and quality of product
The service and quality of products is excellent. The delivery of two single bed bases by two personnel was friendly and professional. They assembled the bases and removed and took away the packaging. A very satisfied customer.
28 janvier 2026
Avis spontané
Réponse de Neptune - Cambridge
Hi Alison,
Thank you so much for taking the time to leave such a lovely review.
We look forward to seeing you in the showroom soon and to be working with you to make your new kitchen come to life.
Best wishes
Nikki - Store Leader
Long Island Sofa - Purchase and Delivery
Great service in store with opportunity to see, touch and experience products before purchase. Delivery of products clunky, delivery drivers wore black gloves with a cream sofa making small marks
13 janvier 2026
Réponse de Neptune - Cambridge
Hi Pauline,
Thank you so much for taking the time to leave us a review. I am sorry to hear your feedback on the delivery. I will pass this feedback onto the drivers team leader.
Best wishes,
Nikki - Store Leader
Amazing - Jo was really helpful
Jo was really helpful, as always. Really love coming to this store, we have never had any issues. It is our preferred store out of the ones we have visited.
23 janvier 2026
Avis spontané
Réponse de Neptune - Cambridge
Hi Jessica,
Thank you so much for taking the time to leave such a lovely review. We always enjoy seeing you.
Best wishes,
Nikki - Store Leader
Delivered in a timely fashion
Delivered in a timely fashion, safely packaged and in great vondition
21 janvier 2026
Réponse de Neptune - Cambridge
Hi Susan,
Thank you so much for taking the time to leave a lovely review.
Best,
Nikki - Store Leader
Réponse de Neptune - Cambridge
Hi Suzanne,
Thank you so much for taking the time to leave a lovely review.
We look forward to seeing you instore again soon.
Best wishes,
Nikki - Store Leader
No Gift Cards in stock
Wanted a Neptune Gift Card for our daughter - Cambridge Neptune were out of stock !! Had to resort to email version which is not the same .
2 janvier 2026
Réponse de Neptune - Cambridge
Good Morning Christine,
Thank you for your feedback, and we’re very sorry for the disappointment caused. Unfortunately, our physical Neptune gift cards sold out much faster than anticipated. We do have more gift cards on order.
I completely understand that the email version isn’t quite the same, and I appreciate your understanding under the circumstances. Thank you for bringing this to my attention. I hope your daughter still enjoys choosing something special.
Best wishes,
Nikki - Store Leader
Great delivery service!
Alfi and Ant delivered our console table from Neptune and were excellent. They were quick, efficient, and very considerate throughout the delivery. Everything was handled with care, and the whole process was smooth and stress-free. Great service—thank you!
16 décembre 2025
Avis spontané
Réponse de Neptune - Cambridge
Good Morning Nela,
Thank you so much for taking the time to leave such a lovely review. i will be sure to pass your praise on to the delivery team.
Best wishes,
Nikki - Store Leader
Jason and Chris delivery men
Jason and Chris were very professional when they delivered my Ardingley desk and assemble it with ease and placed it in the position I asked them to.
Two very nice guys and I would have no hesitation in asking for them to deliver anything else in the future.
10 décembre 2025
Avis spontané
Réponse de Neptune - Cambridge
Good Morning Jean,
Thank you so much for leaving such a lovely review for the delivery team. I will be sure to pass the praise on.
Best wishes
Nikki - Store Leader
Outstanding Interior Design Service
From the first moment we met Pauline we felt we were in good hands. Our awkward shaped lounge never seemed to present a challenge to Pauline's creativity. The design Pauline presented to us took into consideration our ideas, added together with her creative flare. After seeing Pauline's design we had no hesitation in placing an order. From that point on Pauline kept us fully informed of progress. On the day of the installation Pauline was there and helped bring the whole room to life. We are so pleased with the whole process and the final outcome. Nothing was too much trouble for Pauline and her care, attention and professionalism shone throughout. Thank you so much Pauline, we wouldn't have such an amazing lounge without you!
3 décembre 2025
Avis spontané
Réponse de Neptune - Cambridge
Good Morning Sue,
Thank you so much for taking the time to leave such a wonderful review. It was an absolute pleasure working with you, and I’m delighted that you’re so pleased with both the process and the final result. Your lounge was a fantastic space to work with, and I’m glad the design met your vision while making the most of its shape.
Thank you again for your kind words — they truly mean a lot.
Best wishes
Pauline
Friendliness of the staff and love the…
Friendliness of the staff and love the neptune products
2 décembre 2025
Réponse de Neptune - Cambridge
Hi Gill,
Thank you so much for taking the time to leave such a lovely review.
We look forward to seeing you again soon.
Best wishes
Nikki - Store Leader
Such excellent personal service
Loved the layout and how beautiful the Neptune sale room was . The staff were extremely knowledgable and attentive . We were made to feel welcomed!!
21 novembre 2025
Réponse de Neptune - Cambridge
Hi Doug,
Thank you so much for taking the time to leave such a lovely review.
We hope to see you again soon.
Best wishes
Nikki - Store Leader
Excellent service from Alfi & Josh
Excellent service from Alfi & Josh. Fast & professional.
21 novembre 2025
Avis spontané
Réponse de Neptune - Cambridge
Hi Alan,
Thank you so much for leaving a lovely review for the delivery team. I will make sure their team leaders receive your feedback.
Best wishes
Nikki - Store Leader
Excellent delivery.
Andre and Chris delivered two chairs today. They were very helpful choosing the best way to bring them into the house. All done quickly and easily.
Had great help and advice from the staff in the Cambridge shop when ordering furniture.
19 novembre 2025
Avis spontané
Réponse de Neptune - Cambridge
Hi Maggie, Thank you so much for leaving such a wonderful review! it was a pleasure helping you with options for your living room.
We look forward to seeing you again soon.
Best wishes,
Nikki - Store Leader
Excellent Service
My issue was dealt with professionally and promptly. Jodie was especially helpful and very friendly.
I love Neptune and think their staff are always willing to help and go the extra mile.
Thank you.
17 novembre 2025
Avis spontané
Réponse de Neptune - Cambridge
Hi Nikki ! Thank you for your 5* feedback regarding our Customer Experience Team Leader, Jodie. We look forward to seeing you again soon either in store, or online. With warmest regards, Scott
Réponse de Neptune - Cambridge
Thank you so much for taking the time to leave us a lovely review.
We look forward to seeing you instore again soon.
Best wishes
Nikki - Store Leader
Friendly helpful staff with no pressure…
Friendly helpful staff with no pressure to buy and a great cup of coffee.
12 novembre 2025
Réponse de Neptune - Cambridge
Hi Brain,
Thank you so much for taking the time to leave a lovely review.
The kettle is always on for you :).
Best wishes
Nikki - Store Leader
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