Neptune - Cambridge Avis 

266
TrustScore 4.5 sur 5

4,7

21 High St, Harston, CB22 7PX Cambridge, Cambridgeshire, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Both Sarah and Beth were fantastic from start to finish, were very knowledgeable about their products and you can tell they thoroughly enjoy working there and made us feel at ease. Would highly recomm... Voir plus

Noté 5 sur 5 étoiles

From start to finish the team at Neptune Cambridge were great to work with. Beth did a brilliant job on the design and assisting us with advice on appliances, worktops etc. Ben installed our kitchen t... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The delivery people were so helpful and friendly. Alfi and Josh really went out of there way to make sure that I was happy and the furniture was in place. All the packing was taken away too, so I didn... Voir plus

Noté 5 sur 5 étoiles

The staff were extremely welcoming , but gave you plenty of time to wander and look with no pressure . The offer of coffee or tea was lovely and the member of staff very friendly and pleasant without... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de meubles
  2. Accessoires de meubles
  3. Magasin de mobilier de jardin
  4. Décorateur d'intérieur
  5. Magasin de matériel de cuisine
  6. Magasin de meubles de salon

À propos de Neptune - Cambridge

Écrit par l'entreprise

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Coordonnées de contact

  • 21 High St, Harston, CB22 7PX, Cambridge, Cambridgeshire, Royaume-Uni

  • 01223 643 535

4,7

Excellent

TrustScore 4.5 sur 5

266 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

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4,7

Tous les avis

(266)

2 177 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Always super service and beautiful…

Always super service and beautiful homeware x

21 octobre 2024
Logo de Neptune - Cambridge

Réponse de Neptune - Cambridge

Hi Karen,
Thank you so much for leaving a lovely review. Always a pleasure to see you in store.
Best wishes
Nikki
Store Leader

Noté 5 sur 5 étoiles

This store is too nice

This store is too nice . I love going into it so much that I rarely come away without buying something . Nikki the manager and all of the staff are a big part of that.
Neptune is a huge favourite of mine and I’ve been to many of the stores but the Cambridge store has something very special

10 octobre 2024
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Réponse de Neptune - Cambridge

Morning Yvie,
I cannot thank you enough for leaving such a lovely review.
It is always a pleasure to have you visit and chat all things Neptune.
See you very soon.
Best,
Nikki
Store leader

Noté 4 sur 5 étoiles

I absolutely love the quality of the…

I absolutely love the quality of the items I have bought, and couldn’t be more pleased with the aesthetics of the design. The staff were very helpful and the teams transporting and delivering the furniture were fantastic. My only gripe was the length of time from order to delivery. However the best is always worth waiting for.

9 octobre 2024
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Réponse de Neptune - Cambridge

Hi Alison, Thank you so much for taking the time to leave us a review. Thrilled to hear that you love your new purchases. We look forward to welcoming you into the showroom again soon.
Best Wishes,
Nikki - Store Leader

Noté 5 sur 5 étoiles

A committed staff group

Always a very professional polish to all they do.

11 septembre 2024
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Réponse de Neptune - Cambridge

Good Morning Vivienne,

Thank you so much for leaving a review. It is always a pleasure to see you in the showroom.

Best,
Nikki
Store Leader

Noté 1 sur 5 étoiles

Ordered stool in April this year

Ordered stool in April this year, arrived last week in a box. Expensive stool of £800 comes like an IKEA flat pack for me to set up. I was very disappointed that there service was extremely poor. Not a up market shop as I was lead to believe from the show rooms.

20 août 2024
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Réponse de Neptune - Cambridge

Hi Marylou. Thank you for your feedback. I am sorry to read your disappointment. Your new footstool was sent via our approved courier and I'm sorry their delivery doesn't include assembling the legs to the stool for you. I hope despite this, you do love the item and it was worth the wait. Your feedback is valued and has been reviewed by our team. We do hope to have the opportunity to see you again soon. With warmest regards, Scott

Noté 5 sur 5 étoiles

Exciting visit to Neptune in Cambridge

I loved going around your shop in Cambridge. I bought two Wycombe arm chairs and two cushions which were delivered promptly. The service was efficient and I love the chairs. they are comfortable, stylish and the workmanship exceptional. Wish there was a shop in Nottingham

7 août 2024
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Réponse de Neptune - Cambridge

Hi Mrs Preston,
Thank you so much for leaving such a lovely review.
So glad to hear you love your Wycombe armchairs as much as we do.
We look forward to seeing you again soon.

Best,
Nikki
Store Leader

Noté 5 sur 5 étoiles

Very friendly

Very friendly, helpful service from Nikki at your Cambridge store..

7 août 2024
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Réponse de Neptune - Cambridge

Hi David,

Thank you so much for taking the time to leave such a lovely review. I look forward to welcoming you in to the showroom again soon.

Best,
Nikki
Store Leader

Noté 5 sur 5 étoiles

Style

Quality in its simplicity

18 juillet 2024
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Réponse de Neptune - Cambridge

Hi Melanie,
Thank you so much for taking the time to leave us a lovely review.

Best,
Nikki
Store Leader

Noté 5 sur 5 étoiles

Great service and product

Bought this rug in the sale so very good value. Speedy delivery and very good quality product.

12 juillet 2024
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Réponse de Neptune - Cambridge

Hi Ali, Thank you so much for taking the time to write a lovely review.
So pleased you love your new rug.
Look forward to seeing you in the showroom again soon.

Best,
Nikki
Store Leader

Noté 5 sur 5 étoiles

Lovely products

Lovely products. Quite expensive.

9 juillet 2024
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Réponse de Neptune - Cambridge

Hi Susan,
Thank you so much for taking the time to leave us a lovely review.
Best,
Nikki
Store Leader

Noté 5 sur 5 étoiles

Wow - I love Neptune Cambridge

Wow, Jo and the Cambridge team are fantastic! They are fun, kind and knowledgeable. Every time I go into the store I have such a lovely experience & they always make me feel so welcome. BIG shoutout to Jo - who literally went above and beyond for me today, spent time looking at the paint colours and explaining why they might work in different rooms etc. Sooo knowledgeable and totally understood the vibe I was trying to achieve. I came away feeling so inspired and excited! Jo is an asset to your store - the best of the best! Can’t wait to visit again :)

30 juin 2024
Avis spontané
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Réponse de Neptune - Cambridge

Hi Sophie,
Thank you so much for such an incredible review. Your feedback has put the biggest smile on Jo's face.
We absolutely love seeing you in the showroom and helping with your home and look forward to seeing you again soon.

Best,
Nikki
Store Leader

Noté 5 sur 5 étoiles

Absolutely thrilled by my new kitchen

Absolutely thrilled by my new kitchen. Assistance with planning was inspired and the execution faultless.
I would recommend a Neptune kitchen without hesitation.

25 juin 2024
Avis spontané
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Réponse de Neptune - Cambridge

Hi Meryl,
We cannot thank you enough for taking the time to leave such a wonderful review.
Hannah and the team have absolutely loved working with you on your dream kitchen and it makes us proud to know how thrilled you are with it.

Best,
Nikki
Store Leader

Noté 5 sur 5 étoiles

Pleasant and helpful staff without…

Pleasant and helpful staff without being intrusive in the store.
Delivery instructions clear and efficient.
Delivery on time.

10 juin 2024
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Réponse de Neptune - Cambridge

Dear Mrs Harris,

Thank you so much for leaving such a lovely review. We really hope you enjoy your new dining table and chairs and look forward to seeing you again soon.

Best wishes,
Nikki
Store Leader

Noté 5 sur 5 étoiles

Cambridge store experince

We visited the cambridge store two or three times before choosing a new dining table and chairs. The staff were helpful and did not put you under any pressure to purchase
Having chosen a new table and chairs they arranged delivery within a week
The delivery staff were also very helpful and pleasant

13 mai 2024
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Réponse de Neptune - Cambridge

Good morning Peter,

Thank you so much for such a lovely review.
It was a pleasure to meet you and I wish you many happy memories around your new table.

Best,
Nikki
Store Leader

Noté 5 sur 5 étoiles

Friendly efficient service

Friendly efficient service, on time delivery. Quality products.

7 mai 2024
Logo de Neptune - Cambridge

Réponse de Neptune - Cambridge

Good Morning Alan,
Thank you so much for taking the time to leave such a wonderful review.
We look forward to seeing you in the showroom again soon.

Best,
Nikki
Store Leader

Noté 5 sur 5 étoiles

Complete Kitchen Refurb Jan-Mar 24

More than extremely pleased with our Neptune kitchen. It exceeded all our expectations and we now have a kitchen that is timeless and is stunning. The design, quality of the units and the installation/workmanship was exceptional. Would highly recommend to anyone considering.

18 avril 2024
Avis spontané
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Réponse de Neptune - Cambridge

Thank you so much for such wonderful feedback.
It is so wonderful to hear that you love your kitchen and the service you have received has exceeded your expectations.
We wish you many happy years with your Neptune kitchen.

Best wishes
Nikki
Store Leader

Noté 5 sur 5 étoiles

Superb product for life

Superb product for life! .....or until we want to change it. Excellent customer service! Everything and everyone from start to finish! Worth every penny and I would recommend to all who want a kitchen to be really proud of!

13 février 2024
Avis spontané
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Réponse de Neptune - Cambridge

Hi John,

Thank you for leaving such a lovely review. We are thrilled that you love your new kitchen and to hear you are proud of it is the icing on the cake.

We look forward to seeing you in the showroom again soon.

Best,
Nikki
Store Leader

Noté 5 sur 5 étoiles

Sideboard

Delivered new sideboard. Placed it where it needed to be taking care and explained how to look after it. Polite and very friendly. Great service and very pleased with it.

6 février 2024
Logo de Neptune - Cambridge

Réponse de Neptune - Cambridge

Hi Karin,

Thank you for taking the time to leave us a lovely review.
We look forward to welcoming you back in the store soon.

Best,
Nikki
Store Leader

Noté 5 sur 5 étoiles

New kitchen….

We recently had our new kitchen designed and installed by Neptune Cambridge. Claire did a fantastic job designing the kitchen and took onboard everything we wanted and offered some great suggestions. James did an excellent job project managing the installation and liaising with our builder on the extension and timing of the installation. Ben, the fitter was meticulous in his work and left the place clean and tidy every night.
Lastly but not least a big thanks to Danya for sorting out the issue we had with the dresser which was replaced with no hesitation.

We absolutely love our kitchen and definitely made the right decision in choosing Neptune.

22 décembre 2023
Avis spontané
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Réponse de Neptune - Cambridge

Hi Mrs Waters,
Thank you so much for taking the time to leave such a lovely review.
We are thrilled that you love your kitchen and have enjoyed working with us at Neptune Cambridge.
We really look forward to seeing you back in store soon.

Best,
Nikki
Store Leader

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