After ordering from another well known furniture outlet and being let down 3 times we visited Neptune. What a difference, the people in the Canterbury store were so helpful, absolutely brilliant, t... Voir plus
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Lisez les avis des autres
My fabulous new Walton bed arrived and was just perfect. Stunning in fact . Shane & Joe arrived early and put it together in no time at all and were considerate , kind and helpful.
L'entreprise a répondu
We visited the Canterbury Neptune Christmas Fair on Sunday and what a delight it was. Amanda was there to welcome everyone and point out the list of companies that had been invited to show and sell t... Voir plus
L'entreprise a répondu
Very helpful staff in store . Good delivery on time. Liam and Andre very polite and professional and helpful with dealing with one chair which has a small fault and will need exchanging.
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À propos de l'entreprise
- Magasin de meubles
- Accessoires de meubles
- Magasin de mobilier de jardin
- Décorateur d'intérieur
- Magasin de matériel de cuisine
- Magasin de meubles de salon
À propos de Neptune - Canterbury
Écrit par l'entreprise
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Coordonnées de contact
Wincheap Road, CT1 3TY, Canterbury, Kent, Royaume-Uni
- 01227 209 300
4,8
Excellent
109 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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My fabulous Walton bed .
My fabulous new Walton bed arrived and was just perfect. Stunning in fact .
Shane & Joe arrived early and put it together in no time at all and were considerate , kind and helpful.
28 mai 2026
Avis spontané
Réponse de Neptune - Canterbury
Thank you so much for your wonderful review Jayne, we're delighted to hear that you're thrilled with your new Walton bed and that it has exceeded your expectations.
It's especially lovely to know that Shane and Joe made such a positive impression. We'll be sure to pass on your kind words to them—they'll be delighted to hear that their considerate, helpful service and efficient assembly helped make your experience such a great one.
Kind regards,
Neptune Canterbury
First class experience
After ordering from another well known furniture outlet and being let down 3 times we visited Neptune.
What a difference, the people in the Canterbury store were so helpful, absolutely brilliant, the quality of the furniture is amazing and to finish off Shane and Joe delivered and assembled it and they were absolutely fantastic.
We are well pleased from start to finish.
Thankyou
28 mai 2026
Avis spontané
Réponse de Neptune - Canterbury
Thank you so much for your wonderful review. We’re delighted to hear that your experience with our Canterbury team was such a positive one after being let down elsewhere.
It’s fantastic to know that the quality of the furniture met your expectations and that Shane and Joe provided excellent delivery and assembly service. We’ll be sure to pass your kind comments on to them and the rest of the Canterbury store team.
Thank you again for choosing Neptune — we truly appreciate your support and hope you enjoy your furniture for many years to come.
Let us know if there is anything else that we can help you with.
Kind regards
Canterbury Team
Very helpful staff in store
Very helpful staff in store . Good delivery on time. Liam and Andre very polite and professional and helpful with dealing with one chair which has a small fault and will need exchanging.
30 avril 2026
Avis spontané
Réponse de Neptune - Canterbury
Thank you so much for your kind words, we're really pleased to hear that you had a positive experience in-store and with your delivery.
Liam and Andre will be especially happy to know their professionalism and helpfulness made a difference. We also appreciate your understanding regarding the chair with the fault—rest assured, we’ll make the exchange as smooth and quick as possible.
Enjoy your lovely dining furniture.
Kind regards,
Gemma
Neptune Canterbury.
Brilliant
Dear Neptune,
Nev and Dave were absolutely wonderful with the delivery. They went out of their way to make sure I was completely happy with my beautiful furniture and took care of everything for me.
Best wishes
Norma S
11 décembre 2025
Avis spontané
Réponse de Neptune - Canterbury
Dear Norma, thank you for your lovely feedback. We’re so pleased to hear Nev and Dave took such great care with your delivery and made sure everything was just as you wanted. It’s wonderful to know you’re happy with your new furniture.
All my best,
Amy at Neptune Support Office
Delivery team extremely courteous and helpful
Delivery team Andre & Liam phoned ahead to say they could be earlier than expected. When they arrived they were courteous, helpful and extemely polite. They made sure everything was perfect before they left.
19 mars 2026
Avis spontané
Réponse de Neptune - Canterbury
Dear Tony, thank you for your kind review. We’re pleased Andre and Liam kept you well informed and delivered such a courteous and attentive service.
We’ll be sure to pass on your feedback to them, they’ll be delighted to know their care made a difference. We hope you’re enjoying your purchase and look forward to helping again in the future.
All my best,
Amy at Neptune Support Office
Lamp
Everything we have ever bought from Neptune Canterbury has quality and was delivered on time.
13 mars 2026
Réponse de Neptune - Canterbury
Thank you so much Sarah for your kind review. We're delighted to hear that everything you've purchased from Neptune Canterbury has met your expectations for quality and delivery, it means a lot to our team.
We hope the lamp looks lovely in your home, and we look forward to welcoming you back again soon.
Kind regards,
Gemma
Assistant Store Leader
Réponse de Neptune - Canterbury
Hi,
Thank you for your review, we are so glad to hear your delivery drivers were efficient in every way.
We hope to see you again very soon,
Regards,
Amanda Manning Store Leader
Furniture delivered with care
Furniture delivered with care. Thanks to Alfi & Josh for my delivery today!
15 janvier 2026
Avis spontané
Réponse de Neptune - Canterbury
Hi Alison, Thank you so much for your lovely review, I am so glad to hear the delivery team looked after you.
I do hope your chairs look perfect in their new home,
Kind regards, Amanda Manning Store Leader
Service at Neptune Canterbury is great
Service at Neptune Canterbury is great. Nothing is too much trouble whether you are buying an Everhot or discounted candle!
16 décembre 2025
Avis spontané
Réponse de Neptune - Canterbury
Hi Geordie,
Thank you so much for your lovely review.
We do hope you are enjoying your lovely new Everhot, and have created lots of lovely meals in and on it.
Look forward to seeing you soon,
Regards, Amanda Manning Store Leader
Always grateful for the care and…
Always grateful for the care and friendliness in store, even if just browsing for ideas. Nothing is too much bother and you are not ever pressured.
A beautiful store!
12 décembre 2025
Réponse de Neptune - Canterbury
It was lovely to see you Pam, thank you so much for taking the time to leave such a thoughtful review. It truly means a lot to us, we appreciate your kind words and support.
Merry Christmas Pam
Kind regards
Gemma
Assistant Store Leader
Great product and the delivery service…
Great product but the delivery service was really impressive. I live down a small road, and have a long narrow pathway to my house and Craig and Lee got it to my door with no trouble and did it with a smile. No complaints, no reservations. My sofa also didn't fit in through my porch door, and they were happy to wait and help find a solution. Their patience was really appreciated.
5 décembre 2025
Avis spontané
Réponse de Neptune - Canterbury
Good morning Mr Clarke,
Thank you for your lovely review, I am so pleased to hear the delivery team managed to navigate a solution for getting your new sofa into your home.
We do hope it looks lovely in its new home.
Kind regards,
Amanda Manning Store Leader
A warm welcome awaits....
Have shopped at Neptune for years and will continue to do so. A very warm welcome and feel really looked after.
24 novembre 2025
Réponse de Neptune - Canterbury
Good morning, Mr Seward,
Thank you for taking your time to leave us a wonderful review.
We are so pleased to hear you are always made to feel welcome when you visit our store, we do enjoy seeing our regular customers who have shopped with us over the years, and feel part of our Neptune family. We do hope your lovely new mirror looks wonderful in it's new room.
Best wishes, Amanda Manning, Store Leader
Canterbury Neptune at Christmas
We visited the Canterbury Neptune Christmas Fair on Sunday and what a delight it was. Amanda was there to welcome everyone and point out the list of companies that had been invited to show and sell their great products. There were so many lovely stalls all round the showrooms and it always feels so homely and cosy especially when decorated for Christmas. There were mince pies, speciality biscuits & bakery products together with chocolates to sample, which went down a treat!
A smashing day & well done Canterbury Neptune 🎅🏻
16 novembre 2025
Avis spontané
Réponse de Neptune - Canterbury
Hi Claire,
Thank you so much for your wonderful review, was so lovely to see you both on Sunday.
So glad you enjoyed this years Christmas Market, we certainly enjoy hosting them, and love how much joy it brings everyone.
Best wishes,
Amanda Manning
Store Leader
High quality work and a painless project
Neptune in Canterbury designed and installed a kitchen for us. The whole experience was excellent from start to finish - Lily developed a design which works well practically and looks great, installations project manager James coordinated the works and took care of all the details, and installer Andy and his team did an excellent high quality job. Amanda and other store staff were also very helpful. They were all very responsive when we had queries, and a pleasure to work with. We are very happy with the new kitchen.
29 août 2025
Avis spontané
Réponse de Neptune - Canterbury
Thank you so much for taking the time to share such a wonderful review. We’re absolutely delighted to hear that your experience with Neptune Canterbury was smooth and enjoyable from start to finish. It’s fantastic to know that Lily’s design, James’s project coordination, and Andy’s installation team helped bring your new kitchen to life just as you envisioned.
We’ll be sure to pass your kind words on to the whole team — it means a lot to them. Enjoy your beautiful new kitchen, and please don’t hesitate to reach out if there’s ever anything more we can do for you.
Kind regards
Gemma
Assistant Store Leader
Neptune Canterbury
Friendly and helpful
The staff at Neptune Canterbury are so helpful, nothing is too much trouble. It is always a pleasure coming into the store. I had an issue with a table I had delivered, they took it seriously and sorted it out for me very quickly.
10 octobre 2025
Réponse de Neptune - Canterbury
HI Sue,
Thank you so much for your lovely review, we are so pleased we could resolve the table issue, and now you can enjoy many meals around it for years to come.
Hope to see you again soon,
Best wishes, Amanda Manning Store Leader
Darren and Jason arrived with our…
Darren and Jason arrived with our delivery and were exceptionally polite and professional.
We use Neptune a lot and it’s great to see the service doesn’t just stop at the stores, it continues through the cycle to delivery.
Great job guys.
4 septembre 2025
Avis spontané
Réponse de Neptune - Canterbury
Hi Gary! Thank you for taking the time to leave us your 5* review and for your comments about Darren, Jason and your whole Neptune journey. We hope to see you again soon. With warmest regards. Scott
Réponse de Neptune - Canterbury
HI Paul,
Thank you for your lovely review.
We are so pleased you have enjoyed your time in our showroom.
I will make sure the team read your kind review.
We do hope you enjoy your lovely new crockery for years to come.
Best wishes,
Amanda Moore Store Leader
Dave and Nev were great guys
Dave and Nev were great guys, very helpful and friendly. Thank you for all your help.
21 août 2025
Avis spontané
Réponse de Neptune - Canterbury
HI Johnathan,
Thank you for your review.
So glad to hear you had a great experience with the delivery team.
Amanda Moore Store Leader.
Neptune- Canterbury
Neptune- Canterbury
I have visited this beautiful store a few times over the years. Picked up the odd small item and just dreamed of ordering anything big. Well my dream two weeks ago came try and we purchased a table with four chairs. Now, I’ve always found the staff very polite and friendly but the day we brought our furniture I got to see the real deal. The lovely Karen was so wonderful. Answered all our questions. Brought other pieces to us to show how it wood work and other way. The sale went so well I felt like I’d made a friend. Today we took delivery of the table. The two guys, so sorry I never took there names. We also very efficient, professional and extremely courteous. The chairs I collect from the store as these were end of line. Karen and Gemma made me feel so welcome. Offed me a coffee whilst the lovingly wrapped my chairs then assisted me in getting them into my car. A perfect service from start to finish. I will no longer look elsewhere for anything until I have checked at the Neptune store first. Thank you, all of you. Next level customer service at it’s best.
15 août 2025
Avis spontané
Réponse de Neptune - Canterbury
Good morning,
Thank you so much for your lovely review.
We are so delighted to hear about your wonderful experience from the table ordering to the collection of the chairs.
We do hope you enjoy your dining collection for years to come, and host many dinner parties around it.
I will make sure Gemma and Karen read your lovely review.
We look forward to seeing you again some time soon.
Kind regards,
Amanda Moore Store Leader
Andre and Mick was so helpful
Andre and Mick was so helpful. Polite, tidy. Thank you for making delivery smooth and pleasant. 5*
12 août 2025
Avis spontané
Réponse de Neptune - Canterbury
Hi there!
Thank you for taking the time to leave us your 5* feedback. We love reading reviews about our teams and we will ensure your feedback is shared with Andre & Mick. We look forward to seeing you in store again soon. Warmest regards, Scott
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