Neptune - Chesham Avis 292

A 4.5 star review (because there’s always room for improvement). The Chesham team have been largely great from design through to fitting. A couple of miscommunications along the way resulted in additional surprise charges (which we ended up not opting for) or missing items but this was rectified quickly. Fiona designed the kitchen wonderfully and really listened and understood our needs. A huge shout out to Anthony Mann though who is an incredibly talented carpenter who fitted the kitchen. Meticulous. Overall really pleased with the result and absolutely loving my new favourite space.

Beautiful light that looks lovely in bedroom. Delivery service was quick.

Alfi and Josh were just lovely. They waited for me whilst I had an emergency with one of the children and were personable, professional and quick in putting the parasol together. Their excellent customer service really stood out. Thank you

I had telephoned several stores trying to locate 2 Dartmouth garden lights .. as they were not being replaced by Neptune …the last store was Chesham. Patsy went over and above to check their stock and found they had them. I had to arrange collection, being miles away and she made the suggestions and that all
went smoothly. Thank you Patsy .
Also although not Chesham a thank you as well to Theresa in Chester who had the first 2 Dartmouth lights and again went over and above to tell me how I might find the remainder. Thank you all.

Couldn’t have asked for better service … Patsy went above and beyond to sort out the dinner service I wanted the same day ! Arrived at the shop with it all ready for me and carried to my car!!!
Thank you Patsy and Neptune

Nice staff who were happy to help

Popped into Neptune Chesham for an extra Chichester handle. Such amazing service the lady who helped us was simply great. We had a lovely chat about all things Cotswolds. Just wanted to say Thank you

Absolutely wonderful experience at this Neptune. Missy was super helpful with our kitchen and all the staff were friendly, engaging and great fun. Could not recommend highly enough. Thank you Missy for all your expertise.

I recently ordered 4 stock barstools, a very last minute purchase which I needed ASAP. I was helped by Emily at the Chesham store, who went above and beyond to make this happen for me, the service was exemplary. Emily was charmingly cheerful and helpful.
Ian Olley

When running a promotion with the headline £20 off when you spend £50 it's very misleading when the terms and conditions are in minuscule writing and the products excluded lack transparency. If a company is going to email me as a regular customer I would appreciate honesty rather than misleading headlines! I wouldn't have visited the store if the promotion had not been so misleading.

Lovely products and a very good price-in the sale. Feels like spring has arrived with a tall vase for one bloom and candles for the long evenings in the garden.

Excellent customer service and speedy delivery

​I am a long-standing customer of Neptune, but my recent experience with the Neptune store in Chesham has been incredibly disappointing.

​I purchased a wool throw (original RRP £320) which has bobbled and pilled so severely within 8 months of normal use that it is now unsightly. When I reached out to the store, I was told that this is a "natural characteristic" of the wool. More concerningly, the store leader stated they wouldn't recommend a replacement because the same thing would likely happen again—effectively admitting the product is not durable.

​Despite this admission and the clear failure of a premium item well within its first year, Neptune has refused to offer a refund, exchange, or even a credit note, hiding behind "sale item" policies that do not override consumer rights for faulty goods.
​I expected much higher standards of both craftsmanship and customer care from a brand like Neptune. I would advise others to be very cautious when purchasing their textiles.

Fantastic service from purchase to delivery. Great communication and excellent service. Amazing quality products. Highly recommended.

Fantastic service over several months from Laura and Patsy in the Chesham store. Laura spent time to help me with room design, listening to the needs of our family and making great suggestions on colours, product and textures. We are delighted with the end result in the rooms we have done so far. Outstanding customer service in store and followed through right to the multiple deliveries of products where the delivery teams have been excellent in all cases.

Fantastic delivery service from Sean and Josh, again! Everything putin place and they took great care in ensuring we understood product care instructions etc. very nice guys who go out of their way to complete the purchasing experience in such a positive way - thank you!

Laura was extremely helpful as we thinking of buying a dining table. She also arranged for delivery to be made to our holiday home even though we were not present, which really helped us, and then sent photos through with the table in situ.

It is always a pleasure visiting the store which is well laid out, with friendly and knowledgeable staff.

Dream kitchen made real. Big thank you to Ellie & James from the Chesham branch x

Served by Sarah last week. She was so helpful and friendly. I will definitely be back again soon.