Order and from start to finish it was an amazing service , I was informed every step of the way. The deliver driver Andre was professional and polite and even carried the item into the room of choice... Voir plus
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Lisez les avis des autres
Fabulous, friendly staff at the Knutsford store ,made choosing our new suite a complete dream. They assisted with colour choices and provided fabric samples which were very useful. We are VERY pleased... Voir plus
L'entreprise a répondu
Our new bed head looks lovely. We originally wanted to fix to the bed base but the headboard needs two fittings at each side not the normal one. So we wall mounted it and it was super easy with the hi... Voir plus
L'entreprise a répondu
Great service, quality side tables painted to customer specification and was left a pot of touch up paint. The delivery guys were friendly, helpful and on time. They unpacked the items in their van... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- aussi dans
- Accessoires de meubles
- Décorateur d'intérieur
- Magasin de matériel de cuisine
- Magasin de meubles de salon
- Magasin de mobilier de jardin
À propos de Neptune - Knutsford
Écrit par l'entreprise
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Coordonnées de contact
Chelford Rd, WA16 8TA, Knutsford, Cheshire, Royaume-Uni
- 01565 354002
4,8
Excellent
280 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Josh and Alfi were great
Josh and Alfi were great. Pleasant, efficient, took their shoes off immediately, fussed the dog. Couldn’t rate them highly enough.
27 mai 2025
Avis spontané
Réponse de Neptune - Knutsford
Hi Sian, we're happy to hear that you had such a positive experience. Thank you for your kind words; we appreciate your feedback! Best wishes Jo
Excellent service and quality as…
Excellent service and quality as always. There was very minor fault with the item but a call to Knutsford Neptune and it was sorted in a very friendly and efficient way.
5 mai 2025
Réponse de Neptune - Knutsford
Hi Louise, We're thrilled to hear about your positive experience and appreciate your kind words about our service and quality. We're glad we were able to resolve the minor issue quickly and efficiently. Best wishes Jo
A truely lovely experience
A truely lovely experience. The home designers at Knutsford are excellent. A special shout out to Lindsay for making our visit to store a great experience.
13 avril 2025
Avis spontané
Réponse de Neptune - Knutsford
Hi Alex, We appreciate your kind words and are thrilled to hear about your positive experience. We're delighted that you enjoyed your visit and found Lindsay, to be helpful and knowledgeable. Best wishes Jo
Love the store
Love the store. Thank you, Lindsay at Neptune Knutsford for your professional advice and helping me style my home. You listened to what I wanted and made some really helpful suggestions. I shall be buying again.
1 mai 2025
Avis spontané
Réponse de Neptune - Knutsford
Hi Dom, we are thrilled to hear about your positive experience in store. We appreciate your kind words about Lindsay's exceptional service and her ability to help you style your home. We strive to provide our customers with personalized advice and guidance, and we're delighted that Lindsay was able to assist you in achieving your desired look. We look forward to welcoming you back soon. Best wishes Jo
Réponse de Neptune - Knutsford
Hi Susan, thanks for leaving us a 5* review. I'll let Julie know you thought she was helpful and we hope to see you again soon. Best wishes Jo,
2 issues..
2 issues... I ordered 2 pots of paint and paid for them only 1 has arrived. Not only that the name of the paint colour is correct but the colour of the paint is nowhere close to being right, I would like a manager call me I can then send photos or video and show exactly what I have been sent
22 avril 2025
Réponse de Neptune - Knutsford
Good Afternoon David,
Thank you for getting in touch, I understand your frustration with your recent order. It's disappointing to hear that you received an incorrect paint color and that one of your pots is missing.
We want to assure you that we're taking your concerns seriously.
I've attempted to call to discuss this further, but have been unable to reach you. Please do get in contact direct on jodie.watts@neptune.com and I can support further.
Thank you in advance
Jodie
Our Neptune kitchen
Delighted with our new Neptune kitchen. Can’t praise everyone involved in the process highly enough. From the initial design phase through to the high standard of installation.
Highly recommend.
1 avril 2025
Avis spontané
Réponse de Neptune - Knutsford
Hi Marilyn, thanks for leaving such a lovely review, we really appreciate it. I'm glad you are delighted with the service and product, I'll be sure to pass on your kind comments to the team. Best wishes Jo
New Kitchen & Installation from…
New Kitchen & Installation from Knutsford Neptune. A five star service from start to finish.
Thanks to Dax for all the assistance with the design. The kitchen has been in situ now for a month, excellent quality. I would highly recommend.
21 décembre 2024
Avis spontané
Réponse de Neptune - Knutsford
Hi David, thank you so much for leaving a 5* review. I'm really pleased you are happy with the service and product. I'll pass on your lovely comments to Dax, I'm sure he will be really pleased. Best wishes Jo
Fantastic service from the initial…
Fantastic service from the initial order to the 2 professional, friendly delivery and fitting men… Nathan & Steve .
100% happy
24 mars 2025
Avis spontané
Réponse de Neptune - Knutsford
Hi Jan, thanks so much for leaving a 5* review, we do really appreciate it and I’ll be sure to pass your comments on to all teams involved. I’m glad you are pleased with everything and hope to see you soon. Best wishes Jo
Great Service
Great service from Jo at the Knutsford store. She helped us decide on a layout that was right for us and did not rush us. Her follow up throughout the process has been excellent. The delivery by Josh and Alfi was flawless. The items are all great and fit into our home extremely well. Thanks to all involved.
6 mars 2025
Avis spontané
Réponse de Neptune - Knutsford
Hi Graham, thanks so much for leaving such a lovely review. I've really enjoyed helping you and Margaret with your furniture choice and I'm glad to hear you were pleased with the delivery, I'll be sure to pass it onto their team leader. Best wishes
Jo
Réponse de Neptune - Knutsford
Hi Zyna, Thanks for leaving such a lovely review. We're always happy to help when you come in. We hope to see you very soon. Best wishes
Jo
Really nice furnishing at this…
Really nice furnishing at this relatively new Neptune store.
Great for parking
Visibilty from Chelford side could be better if your first time visitor.
Staff very knowledgeable about their products.
24 janvier 2025
Avis spontané
Réponse de Neptune - Knutsford
Hi Chris, thanks for the 5* review, I'm glad you found the team knowledgeable, we're always happy to help. Its good to know you found it convenient to park and hopefully we will see you again soon. Best wishes Jo
Friendly and helpful staff
13 janvier 2025
Réponse de Neptune - Knutsford
Hi Carolyn, thanks so much for spending the time to send in such a lovely review, the team are really pleased. We hope to see you again soon. Best wishes Jo
Great service from the Knutsford store…
Great service from the Knutsford store in ordering a Lloyd loom armchair to complement the dining chairs I’ve got already, and getting it delivered to the store for pickup rather than paying a huge delivery fee! In the sale too.
13 janvier 2025
Réponse de Neptune - Knutsford
Hi Annette, thanks for leaving a 5* review. I'm really pleased you are happy with the service and glad you love your chair, we hope to see you again soon. Best wishes Jo
Excellent
We had an amazing experience with Neptune. The customer service was top-notch, Chrissy was really lovely and very helpful and the sofa we bought exceeded our expectations. I highly recommend Neptune to anyone looking for quality products and excellent service.
4 janvier 2025
Avis spontané
Réponse de Neptune - Knutsford
Hi, thanks so much for leaving such a lovely review about Chrissy and the store. I'm glad you are really pleased with the sofa you purchased and we hope to see you again soon. Best wishes
Jo
Great product and in store and delivery…
Great product and in store and delivery service
16 décembre 2024
Réponse de Neptune - Knutsford
Hi Stephanie, thanks so much for leaving a 5* review. I'm glad to hear you are pleased with everything and we hope to see you again soon. Best wishes Jo
Excellent customer service
Excellent customer service. Very helpful team in Knutsford and quick delivery to the store of my light.
11 novembre 2024
Réponse de Neptune - Knutsford
Hi Georgina, thanks for leaving such a lovely review. I'm glad you are pleased with the light and hope to see you again soon. Best wishes
Jo
Great store in Knutsford
Great store in Knutsford, very professional and have some great home ideas
11 novembre 2024
Réponse de Neptune - Knutsford
Hi Francis, I'm really pleased you found your trip to store beneficial, thanks for leaving such a lovely review and we hope to see you again soon. Best wishes Jo
What a beautiful shopping experience
What a beautiful shopping experience. Stunning silk flowers. Lovely staff, a kind lady called Lindsay helped my elderly mother to the car with some shopping bags. My mother was so grateful.
2 novembre 2024
Avis spontané
Réponse de Neptune - Knutsford
Hi Carolyn, thanks so much for the lovely review. I've passed your kind words onto Lynsey and I'm glad you're happy with your flowers. Hope to see you again soon. Best wishes Jo
I love everything about Neptune
I love everything about Neptune. Beautiful products, excellent service.
9 octobre 2024
Réponse de Neptune - Knutsford
Hi, I'm really glad you're pleased with your purchase of paint. Please reach out if you need any further advice. Hopefully you'll visit us again soon in store. Best wishes Jo
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