Arrived on a busy weekend and was still offered a drink and help as we browsed. Did not spend loads of money on this occasion but the service was still perfect, as always. Great to browse, design, and... Voir plus
Établissement
Changer d'établissementMonks Mead House, Bath Road, RG10 9SA Reading, Berkshire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
We had the best visit to Neptune Hare Hatch, Reading this week. Everything is laid out and displayed so beautifully but the highlight has to be the staff that work there. Particularly Liz, Betty & Si... Voir plus
We recently visited Neptune Reading to view dining room tables. The member of staff who provided help and assistance called Natalie could not have been more helpful. She was very patient she showed my... Voir plus
L'entreprise a répondu
We’ve just had such a lovely shopping experience at Neptune in Reading by Claire, Liz and Jo! We called ahead to check something was in stock and by the time we had got there the items had alrea... Voir plus
À propos de l'entreprise
- Magasin de meubles
- Accessoires de meubles
- Magasin de mobilier de jardin
- Décorateur d'intérieur
- Magasin de matériel de cuisine
- Magasin de meubles de salon
À propos de Neptune - Reading
Écrit par l'entreprise
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Coordonnées de contact
Monks Mead House, Bath Road, RG10 9SA, Reading, Berkshire, Royaume-Uni
- 0118 932 6060
4,9
Excellent
217 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
First class advice and service
We received outstanding professionalism and care from Rhonda at Reading. Thank you Rhonda, the whole experience working with you has been first class. We can't recommend you highly enough.
9 septembre 2023
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Quality products and excellent service
My husband and I are over the moon with our beautiful Long Island chair and sofas. The quality of the furniture is excellent and the fabric colour - Linara Natural - is just gorgeous. A big thanks to Georgia at Reading, as well as the whole Neptune team for all their help in making the experience a very pleasant one.
29 janvier 2024
Avis spontané
Réponse de Neptune - Reading
Good afternoon Karen,
Thank you so much for the positive feedback. You have ordered some lovely pieces and I am sure they look beautiful in your home! Thank you for the kind words regarding the team and in particular Georgia. I will be sure to pass this on!
We look forward to seeing you in store again soon
Best wishes
Will Wylie
Replacement charger
During our move a charger for a battery operated lamp was lost. I emailed Neptune (Reading) asking if they could help with a replacement. They replied within an hour and said replacement is in its way. WOW - that is what I call amazing customer service. The bonus is I also love the lamps!
Keep up the great work guys - it means so much to customers!
AE
19 janvier 2024
Avis spontané
Réponse de Neptune - Reading
Good Afternoon
Thank you for taking the time to leave your kind review.
We are so pleased you had a good experience sourcing a replacement charger for your lamps, I hope you enjoy using them!
Looking forward to seeing you in store soon.
Many thanks
Will Wylie
Store Leader Neptune Reading
Friendly staff and prompt service
18 janvier 2024
Great staff.
26 décembre 2023
Great from start to finish!
Great from start to finish of our new utility/ bootroom. Wonderful team and incredible product. Great quality and attention to detail. They go above and beyond. Couldn’t recommend more highly.
14 décembre 2023
Avis spontané
Réponse de Neptune - Reading
Good afternoon
Thank you for taking the time to leave your review.
We are so pleased you had a great experience creating your utility and boot room, thank you for your kind words.
Looking forward to seeing you in store soon.
Best wishes
Will Wylie
Store Leader Neptune Reading
"I had an outstanding experience at Neptune Chesham
"I had an outstanding experience at both the Reading and Chesham store thanks to the excellent customer service provided by Laura in Chesham and Will in Reading . Their friendly demeanor, product knowledge, and willingness to assist me with a faulty item went that extra mile , which often missing these days. Thank you both for setting a high standard for customer service!"
2 décembre 2023
Avis spontané
Réponse de Neptune - Reading
Good Morning,
Thankyou for leaving the Chesham & Reading store such a lovely review about both stores. We really appreciate that you took the time to do this. Laura our Chesham Manager is delighted to hear that you were happy with the customer service given to yourself. We hope to see you again soon.
Kind Regards,
Emily-Grace
Beautiful products, great service.
Beautiful products, such helpful, friendly staff. My favourite shop!
24 novembre 2023
Réponse de Neptune - Reading
Good afternoon Poppy,
Thank you so much for taking the time to leave us a review. We really appreciate the kind words and will hopefully continue to be your favourite shop!
Look forward to seeing you in store again soon
Best wishes
Will Wylie
Réponse de Neptune - Reading
Good afternoon Valerie,
Thank you for the feedback.
We do strive to deliver first class service across the board so it is fantastic to receive acknowledgement that customers are receiving that!
Thank you once again and we look forward to seeing you instore again soon
Best wishes
Will Wylie
Great products
20 novembre 2023
Réponse de Neptune - Reading
Hi Andrew, thank you for your lovely review! We are very grateful and we're so happy to hear you are loving our products. Warmest regards, Amy F
Amazing customer service
We recently bought the Arundel dining table from the Reading store and our experience of dealing with Neptune from placing the order and receiving delivery updates to the 2 men who delivered and assembled it was excellent throughout.
Following delivery I had a query so spoke to Georgia at the Reading store who was very helpful and offered me a solution within the hour. First class customer service Neptune - thank you!
From a very happy and satisfied customer
19 novembre 2023
Avis spontané
Réponse de Neptune - Reading
Good afternoon Megan,
Thank you for taking the time to leave us a review. It is always fantastic to hear that we are getting the whole process right from the beginning to the end as this is the high level of service Neptune strives for.
Thank you ever so much for the kind words regarding the help you received from Georgia. She was more than happy to help you and i will be delighted to feed this back to her.
Many thanks and we look forward to seeing you soon
Will
Taylor in the reading branch cannot do…
Taylor in the reading branch cannot do enough for you and this alone would make us return time and time again!! We also recently purchased the Limehouse kitchen and we are delighted with it!
13 novembre 2023
FromExcellent the time of ordering so much help…
From the time of ordering so much help and advice made it so easy . The two guys who fitted the unit were excellent ( Josh Mazzotta and Chris Edwards ) delighted with my purchase .
17 octobre 2023
Réponse de Neptune - Reading
Dear Lynne
Thank you for taking the time to leave your review. We look forward to welcoming you back into the store in the future.
Many thanks
Will Wylie
Store Leader
Liz and the team really understood my…
Liz and the team really understood my requirements and helped make sure that I got what I needed. I had two weeks to get everything sorted and they all delivered. Great job and would definitely recommend them
16 octobre 2023
Réponse de Neptune - Reading
Dear Andrew
Thank you for taking the time to leave your kind review. We are looking forward to welcoming you back into the Reading store soon.
Many thanks
Will Wylie
Store Leader
Beautiful store as always
Beautiful store as always, and helpful staff took our order perfectly, which arrived fast
11 octobre 2023
Réponse de Neptune - Reading
Dear Emma
Thank you for taking the time to leave your lovely review. We look forward to welcoming you back into the store in the future.
Best wishes
Georgia
Excellent service and communication...
Excellent service and communication...
Lovely staff at the Reading branch!
25 septembre 2023
Réponse de Neptune - Reading
Dear Sophie
I hope you are well.
Thank you for taking the time to leave your kind review. We're looking forward to welcoming you back to our store in the future.
Best wishes
Georgia
All aspects of this purchase and…
All aspects of this purchase and delivery were excellent. After a phone call to order I was kept informed with all arrangements - the delivery was perfect and
All packaging removed… couldn’t have had a better experience.
7 septembre 2023
Réponse de Neptune - Reading
Dear Julia, Thank you for taking the time to leave a lovely review. We look forward to welcoming you back to Neptune in the future. Best wishes Victoria
Top rate products and service
From the assistant in the Reading branch, to delivery, Neptune are top rate. Their products are not cheap but it’s quality, and the guys deliver with care. Shout out to Dean and Michael today for putting together my new furniture with due care and attention.
7 septembre 2023
Avis spontané
Réponse de Neptune - Reading
Dear Claire
I hope you are well.
Thank you for leaving your lovely review. We look forward to welcoming you back to our store in the future.
Best wishes
Georgia
Réponse de Neptune - Reading
Thank you for your kind review. We look forward to welcoming you back to Neptune in the future. Best wishes Victoria
Réponse de Neptune - Reading
Dear Jill, Thank you for taking the time to leave a lovely review. We look forward to welcoming you back to Neptune Reading in the future. Best wishes Victoria
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.